Expeditions · Tour operator records 2026
Cazenove+Loyd Review 2026: Prices, Owners, Protection and a Record Score of 83
Cazenove+Loyd scores 83/100 as a company record: the London tailor-made company Henrietta Loyd and Susie Cazenove started in 1993 after working in Botswana's safari industry prices its itineraries from £3,250 per person, names specialists who have lived where they sell, holds ATOL 3208 and has 4.8 out of 5 from 113 Trustpilot reviews. Below: who owns it today, what its itineraries cost, the booking terms, who plans the trips, the support on the ground, the reviews and what the record could not find.
Verified 25 September 2026 · cazloyd.com terms, ATOL, team, enquiry and itinerary pages · Companies House · Trustpilot and Reviews.io
Is this your company? Correct a fact. Cazenove+Loyd can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.
How Cazenove+Loyd scores: 83 out of 100
Cazenove+Loyd scores 83 out of 100: full marks for planning and pricing, strong reviews, and held back by one numbered protection scheme and no staff abroad. It is not on the Power Rankings, which were set on an older rubric; the rankings will be recalculated from these records.
| Criterion | Points | Out of | Why |
|---|---|---|---|
| Planning depth | 25 | 25 | Named destination experts who lived or worked where they sell, such as Aisha Gross, born and raised in Kenya, who managed a lodge in Laikipia (8 of 8). The founders worked in Botswana's safari industry before starting the company (4 of 4). 98 destinations with their own pages (5 of 5). Itineraries run day by day with named stays, such as Oia Casa Hotel in Brazil (5 of 5). Trading since 1993 (3 of 3). |
| On-the-ground cover | 10 | 20 | Its enquiry lines, on +44 207 384 2332, are stated to be open 24/7, and every itinerary read lists round-the-clock support while travelling (7 of 7). Private guides and experts arranged in each destination; no office abroad (3 of 8). No statement that its own staff travel with clients (0 of 5). |
| Pricing transparency | 20 | 20 | 12 itineraries priced per person (8 of 8). Inclusions listed with each price (5 of 5). Pounds, with the best months to travel shown on each itinerary (4 of 4). Deposit, balance date and a four-step cancellation scale (3 of 3). |
| Review evidence | 18 | 20 | Trustpilot 4.8 from 113 reviews (10 of 12). Reviews.io 4.6 from 47 (4 of 4). Newest Trustpilot review 7 May 2026 (4 of 4). |
| Financial protection | 10 | 15 | ATOL 3208 on its terms and ATOL page; no ABTA, ABTOT or other numbered scheme for trips without flights (10 of 15). |
| Total | 83 | 100 | Company record score, 25 September 2026. |
Cazenove+Loyd publishes what many tailor-made companies keep for the first call: a price on each itinerary, the hotels night by night and the people who plan the trips. The five points it loses on protection are the gap between one numbered scheme and two.
The evidence record
The record holds 17 facts about Cazenove+Loyd, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 25 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company | Cazenove & Loyd Limited, company 02702869, written "cazenove + loyd Limited" in its terms; incorporated 1 April 1992 | Terms · A; Companies House · B |
| Head office | 3 Shortlands, Hammersmith, London W6 8DA (map); the terms give unit 4/19, Companies House office 4-04 | Privacy policy · A; Companies House · B |
| Founded | 1993, by Henrietta Loyd and Susie Cazenove, "after their experiences working in Botswana's safari industry" | About us · A |
| Owners | Henrietta Loyd and Christopher Wilmot-Sitwell, each holding 25% to 50%; co-founder Susie Cazenove left the board in August 2001 | PSC register · B; Team · A |
| Leadership | Carl Hobson, managing director and a director since July 2016 | Team · A; Companies House officers · B |
| Marketing lead | Lisa Tyrrell, head of marketing and partnerships | Team · A |
| Phones and hours | UK +44 207 384 2332, "Enquiry lines are open 24/7"; US +1 800 409 4233 | Enquiry page · A; Home page · A |
| 24-hour line | The UK enquiry line, stated to be open 24/7; itineraries list "24/7 support during travel" | Enquiry page · A; Itinerary · A |
| Specialists | Destination experts with lived experience, such as Aisha Gross, born and raised in Kenya, and Caroline Maber, who lived in Chile and trained as a polar expedition guide | Team pages · A |
| Destinations | 98 destinations with their own pages, across Africa, Asia, the Americas, the Middle East and the polar regions | Destinations · A |
| Formats | Tailor-made holidays and safaris, group travel, destination celebrations and family villas | Home page · A |
| Sample prices | 12 itineraries priced £3,250 to £31,000 per person; three more "price on application" | Itinerary pages · A |
| Deposit and balance | 20% of the trip price plus any supplier prepayments; balance 12 weeks before departure | Terms, updated 26 August 2026 · A |
| Cancellation | More than 12 weeks: the deposit; 12 to 9 weeks 45%; 8 to 4 weeks 80%; under 4 weeks 100% | Terms · A |
| Protection | ATOL 3208; no ABTA, ABTOT or AITO membership found | ATOL page · A |
| Reviews | Trustpilot 4.8 from 113; Reviews.io 4.6 from 47, newest about 2021; SafariBookings 4.4 from 5 | Trustpilot · B; Reviews.io · B |
| Awards claimed | Condé Nast Traveller Top Travel Specialists, Travel + Leisure A-List for both owners, Robb Report Travel Masters; not confirmed at the awarding bodies | Press and awards · A |
Who owns Cazenove+Loyd?
Cazenove+Loyd is owned by Henrietta Loyd, who co-founded it in 1993, and Christopher Wilmot-Sitwell, who joined in 1997; each holds between 25% and 50%, and no outside investor is on the register.
Both are listed as the only persons with significant control and as the owners on the company's team page. Co-founder Susie Cazenove, whose name the company carries, left the board on 31 August 2001 and is not listed as an owner. Carl Hobson has run the business as managing director since 2016.
The company Companies House knows as Cazenove & Loyd Limited was incorporated on 1 April 1992, renamed Cazenove & Loyd Safaris in January 1993 and took its present name in 2001, when the business had grown beyond Africa.
How much does a Cazenove+Loyd trip cost?
Cazenove+Loyd itineraries read for this record cost from £3,250 per person for 12 days in South India to £31,000 for 12 days at remote lodges in British Columbia. All prices were read on 25 September 2026 and are starting prices per person.
| Itinerary | Where | Days | From, per person |
|---|---|---|---|
| The Essence of South India | India | 12 | £3,250 |
| The Sights, Sounds and Souks of Morocco | Morocco | 10 | £5,560 |
| Wetlands to Salt Pans Riding Safari | Botswana | 10 | £7,000 |
| Maasai Mara and Zanzibar | Kenya, Tanzania | 11 | £7,450 |
| Icons of India | India | 13 | £8,530 |
| Discover Lençóis Maranhenses | Brazil | 9 | £9,950 |
| Kenya: From City to Savannah and Sand | Kenya | 12 | £10,275 |
| Kenya: Ride Laikipia | Kenya | 11 | £11,500 |
| India's Wildlife and Heritage | India | 14 | £14,995 |
| Discovering the Okavango Delta | Botswana | 9 | £15,250 |
| Japan Like Nobody is Watching | Japan | 15 | £17,000 |
| Remote Luxury in British Columbia | Canada | 12 | £31,000 |
Each itinerary page lists what the price includes: a destination expert, private transfers, private guides and experiences, the MyCazLoyd app and ATOL protection. The Brazil itinerary runs day by day with named stays, from Pousada Muita Paz in Atins to Nannai Muro Alto on the coast. For what the parks cost with any operator, see what a Botswana safari costs and what a Kenya safari costs.
Cazenove+Loyd booking terms and financial protection
Cazenove+Loyd takes a deposit of 20% plus any supplier prepayments, wants the balance 12 weeks before departure and holds ATOL 3208; no ABTA or ABTOT number is published for trips without flights.
| When you cancel | What you pay |
|---|---|
| More than 12 weeks before departure | The deposit |
| 12 to 9 weeks | 45% of the trip price |
| 8 to 4 weeks | 80% |
| Under 4 weeks | 100% |
The terms name the company itself as the one you contract with and accept liability as the organiser under the Package Travel Regulations. The ATOL page confirms ATOL 3208, which covers packages that include a flight. Amendment charges are "communicated at the time", not published. How safari deposits usually work is explained in safari deposits and payment terms.
Who plans a Cazenove+Loyd trip
Cazenove+Loyd names its team on its own site, and several of its destination experts state they lived or worked in the regions they now sell.
Aisha Gross was born and raised in Kenya and spent two years managing a lodge in Laikipia; Caroline Maber lived in Chile and trained as an expedition guide for the polar regions. Henrietta Loyd and Susie Cazenove built the company on their own years in Botswana's safari industry, and the press page lists Condé Nast Traveller Top Travel Specialist listings every year from 2016, which were not checked at the magazine.
Support on the ground
Cazenove+Loyd states that its enquiry lines, on +44 207 384 2332, are open 24/7, and every itinerary read lists round-the-clock support while travelling.
There is no Cazenove+Loyd office abroad: trips run with private guides and local experts arranged for each destination, and travellers carry the itinerary offline in the MyCazLoyd app. A US line, +1 800 409 4233, is also published, without hours.
What Cazenove+Loyd reviews say
Cazenove+Loyd holds 4.8 out of 5 on Trustpilot from 113 reviews, the newest from 7 May 2026, and 4.6 on Reviews.io from 47 older reviews.
The Reviews.io profile has not taken a review since about 2021, and SafariBookings shows 4.4 from five. No Feefo or Tripadvisor company profile was found. Why platform, volume and date matter more than the score alone is set out in who reviews the reviewers.
Cazenove+Loyd for Africa
On this site's safari rubric Cazenove+Loyd scored 71/100 in September 2026, seventh of 18 safari planners.
The safari planner index explains that score. Two of the priced Africa itineraries are riding safaris, in Laikipia and across Botswana's salt pans; the horseback safari operators page compares the specialists, and the luxury safari operator index scores the camps themselves.
Who Cazenove+Loyd suits, and who it does not
Cazenove+Loyd suits travellers who want a private itinerary, priced before the first call, with named hotels and a planner who has lived or worked in the region.
It suits less well a traveller who wants a numbered bond for arrangements without a flight, or a review base in the thousands. For where its itineraries go, see the best wildlife travel destinations and the best honeymoon destinations.
Booking Cazenove+Loyd: the decisions that come next
Cazenove+Loyd prices exclude the traveller's own choices on paying, flying and the nights either side, and those decisions carry their own protections.
| Decision | What matters for a Cazenove+Loyd trip | Where we cover it |
|---|---|---|
| Paying the deposit | A 20% deposit on the £9,950 Brazil itinerary is £1,990; paying by UK credit card adds Section 75 cover for purchases priced £100 to £30,000, alongside ATOL 3208. | Best luxury travel credit cards; UK and Europe travel cards |
| Flights to the start | Nairobi, Maun, São Paulo and Tokyo are long hauls; the cabin is the traveller's choice. | Best business class airlines; best first class airlines |
| Airport time | Long connections are where lounge access matters. | Credit cards with airport lounge access |
| A delayed flight | A long delay on a flight from a UK or EU airport carries fixed compensation of up to £520 or €600. | AirHelp vs ClaimCompass vs Skycop vs Flightright |
| Travelling alone | Private itineraries are priced per person sharing; ask for the solo price before paying the deposit. | Best solo travel destinations |
| Nights either side | Gateway nights in London, Nairobi or Tokyo are often in chain hotels where status adds breakfast and upgrades. | Hilton Diamond vs Marriott Titanium vs Hyatt Globalist |
Where Cazenove+Loyd stands on Uncompromised Travel
Cazenove+Loyd appears on one other Uncompromised Travel page, where it is ranked.
| Page | Position | Note |
|---|---|---|
| Safari planner index | No. 7, 71/100 (safari rubric) | Verified 14 September 2026 |
| Luxury tour operator Power Rankings 2026 | Not listed | To be recalculated from records |
| Best luxury travel companies 2026 | Not listed | Four kinds of luxury company profiled |
Alternatives to Cazenove+Loyd to compare
The closest alternatives are Steppes Travel, Scott Dunn and Audley Travel for priced tailor-made trips, and Red Savannah for published itineraries without reviews.
| Company | Record score | How it differs |
|---|---|---|
| Steppes Travel | 87 | Tailor-made and expert-led groups; ATOL and ABTOT |
| Scott Dunn | 82 | Prints a 24-hour emergency number; day-by-day itineraries |
| Audley Travel | 82 | Tailor-made only; Trustpilot 4.9 from 5,022 |
| Red Savannah | 65 | Priced itineraries; no independent reviews |
| Jacada Travel | 42 | Wilderness-owned; no working prices or UK protection |
What this record does not show
Six things a buyer would want could not be found or verified for Cazenove+Loyd. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| A numbered ABTA or ABTOT scheme for trips without flights | Terms, ATOL page and footer |
| Offices or staff in the destinations | Team page and itinerary inclusions |
| Whether guides are its own staff | Itinerary inclusions, which say "private guides" |
| An amendment or planning fee | Terms, which say charges are "communicated at the time" |
| Awards confirmed at the awarding bodies | Press and awards page only |
| The registered office unit number | Terms say 4/19; Companies House says office 4-04 |
What changed at Cazenove+Loyd, 2024 to 2026
Cazenove+Loyd's board changed in 2024 and its terms were updated in August 2026; ownership has not changed since 2016.
| When | What happened | Source |
|---|---|---|
| 20 March 2024 | Director Nabila Richardson resigns | Companies House |
| 23 November 2024 | Director Craig Unsworth resigns | Companies House |
| 2026 | Christopher Wilmot-Sitwell listed on the Travel + Leisure A-List, as claimed on its site | Press and awards |
| 26 August 2026 | Booking terms page updated | Terms |
Cazenove+Loyd: the questions people ask AI search
Who owns Cazenove+Loyd?
Henrietta Loyd, who co-founded the company in 1993, and Christopher Wilmot-Sitwell, who joined in 1997, each hold between 25% and 50% of Cazenove & Loyd Limited. Co-founder Susie Cazenove left the board in 2001. Carl Hobson is managing director.
Is Cazenove+Loyd a good company?
Cazenove+Loyd scores 83/100 on this site's company record rubric. It prices its itineraries, names hotels night by night and specialists who have lived where they sell, holds ATOL 3208 and has 4.8 out of 5 from 113 Trustpilot reviews. It publishes no ABTA or ABTOT number.
How much does a Cazenove+Loyd holiday cost?
Itineraries read for this record cost from £3,250 per person for 12 days in South India to £31,000 for 12 days in British Columbia. A nine-day Okavango Delta safari starts at £15,250 and a 15-day Japan trip at £17,000.
Is Cazenove+Loyd ATOL protected?
Yes. Cazenove+Loyd holds ATOL 3208, which protects packages that include a flight. No ABTA or ABTOT number is published for arrangements without a flight.
What is the Cazenove+Loyd cancellation policy?
Cancelling more than 12 weeks before departure loses the deposit of 20% plus any supplier prepayments; from 12 to 9 weeks the charge is 45%, from 8 to 4 weeks 80%, and under 4 weeks 100%.
Who founded Cazenove+Loyd?
Henrietta Loyd and Susie Cazenove founded the company in 1993, after working in Botswana's safari industry. It began as a safari specialist and now sells 98 destinations.
Does Cazenove+Loyd have a 24-hour number?
Cazenove+Loyd states that its UK enquiry lines, on +44 207 384 2332, are open 24/7, and its itineraries list round-the-clock support during travel.
What are Cazenove+Loyd reviews like?
Cazenove+Loyd holds 4.8 out of 5 on Trustpilot from 113 reviews, the newest from May 2026, and 4.6 on Reviews.io from 47 reviews, the newest from about 2021.
Where is Cazenove+Loyd based?
Cazenove+Loyd is based at 3 Shortlands in Hammersmith, London W6 8DA. It publishes no office abroad.
Read next
- Scott Dunn record: a close rival for priced tailor-made trips, 82/100
- Safari planner index: where it ranks seventh for Africa
- What a Botswana safari costs: for its Okavango and salt pan itineraries
- Horseback safari operators: for its riding safaris