Expeditions · Tour operator records 2026
By Richard J. · written from ValenciaRecord score 82/100Verified 25 September 2026
Audley Travel scores 82/100 as a company record: a private tailor-made operator founded in 1996, owned by 3i since 2016, with 13 priced trips between £3,400 and £19,750 per person, a Trustpilot score of 4.9 from 5,022 reviews and ATOL 4817 with ABTOT 5297. Below: who owns Audley and how the ownership is structured, what the trips cost, the booking terms, the support on the ground, the review record and the gaps, each line sourced and dated.
Verified 25 September 2026 · audleytravel.com protection, office and trip pages · Companies House · AITO and USTOA · Trustpilot · Skift and Travel Market Report
Is this your company? Correct a fact. Audley Travel can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.
Audley Travel scores 82 out of 100: full marks for review evidence and financial protection, strong on planning, and weakest on support inside the destination. Its Power Rankings score of 79 was set on an older rubric that included brand authority; the rankings will be recalculated from these records.
| Criterion | Points | Out of | Why |
|---|---|---|---|
| Planning depth | 23 | 25 | Named specialists who state they lived or worked where they sell, such as a Japan specialist who lived there six years (8 of 8). Founder Craig Burkinshaw's 1991 Vietnam trip, where he led small groups, is the origin of the company (4 of 4). Over 80 destinations (5 of 5). Day-by-day itinerary confirmed on The Grape Escape; hotel names not captured (3 of 5). Trading since 1996 (3 of 3). |
| On-the-ground cover | 6 | 20 | "24/7 emergency UK support while abroad" is claimed, but no separate 24-hour number is printed (3 of 7). No office abroad; trips use locally arranged guides and ground handlers (3 of 8). No statement that its own staff travel with clients (0 of 5). |
| Pricing transparency | 18 | 20 | 13 priced trips (8 of 8). The trip page opened lists what is included, flights and car hire among them (5 of 5). Prices in pounds, no season or dates beside them (2 of 4). US booking terms with a full cancellation scale (3 of 3). |
| Review evidence | 20 | 20 | Trustpilot 4.9 from 5,022 reviews (12 of 12). AITO 89% from 62 reviews (4 of 4). Newest review within a day of the read (4 of 4). |
| Financial protection | 15 | 15 | ATOL 4817 and ABTOT 5297 for Audley Travel Group Limited; USTOA membership for US bookings (15 of 15). |
| Total | 82 | 100 | Company record score, 25 September 2026. |
Audley is strongest where evidence is easiest to check: a very large and recent review base, numbered protection in both markets and prices on almost every trip page. It loses its points in the destination, where the site describes remote planning from Witney, London and Boston and a claimed 24-hour line without printing a number for it.

The record holds 20 facts about Audley Travel, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press. Every line was read on 25 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company | Audley Travel Group Limited, company 03190720, New Mill, New Mill Lane, Witney OX29 9SX | Site footer · A; Companies House · B |
| US company | Audley Travel US, Inc. (Delaware), 77 North Washington Street, Boston MA 02114 | US terms · A |
| Founded | 1996, as Asian Journeys Limited; renamed Audley Travel in 2001 | History · A; Companies House · B |
| Founders | Craig Burkinshaw and John Brewer | History · A |
| Owner | 3i Group, through Boketto Bidco Limited, which has held 75% or more since 6 April 2016; 3i lists Audley as a current investment made in 2015 | PSC register · B; 3i portfolio · B |
| Earlier owner | Equistone Partners Europe, from 2012 | Skift, 1 September 2026 · B |
| Chief executive | Richard Hodgson, from 23 March 2026, succeeding Nick Longman | Travel Market Report · B; officers · B |
| Chairman | Richard Prosser, a director since March 2012 | Companies House officers · B |
| Offices | Witney (head office), London (Monsoon Building, 1 Nicholas Road W11 4AN), Boston | Offices · A |
| UK phone and hours | 01993 838 925; Monday to Thursday 9:00 to 20:00, Friday 9:00 to 17:00, weekends 10:00 to 18:00 | Offices · A |
| In-trip support | "24/7 emergency UK support while abroad"; no separate 24-hour number printed | Offices · A |
| Specialists | Named, with biographies; for example a Japan specialist who lived there six years and a Europe specialist who lived in France and Italy | Meet our specialists · A |
| Destinations | Over 80 worldwide | History · A; 3i · B |
| Formats | Private tailor-made only, including self-drive, family, rail and cruise combinations; no group departures | Trip pages · A |
| Prices | 13 trips between £3,400 and £19,750 per person | Trip pages · A |
| Booking terms (US) | Deposit set per quotation; balance normally at least 8 weeks before departure; cancellation scale 30%, 60%, 90% and 100% | US terms · A |
| Protection | ATOL 4817; ABTOT 5297; US: USTOA member since December 2016, California CST 2117258-20, Washington UBI 604-089-463, Florida ST39468 | Financial protection · A; USTOA · B |
| Reviews | Trustpilot 4.9 from 5,022 (claimed 2014); AITO 89% from 62; BBB A+ | Trustpilot · B; AITO · B |
| Memberships | AITO (5013), ATOL, ABTOT, USTOA; Certified B Corporation since 2023 | AITO · B; History · A |
| Awards claimed | Condé Nast Traveller Top Travel Specialists 2026; Which? Recommended Provider, tailor-made holidays, December 2025; Wanderlust Gold 2025. Not confirmed at the awarding bodies | About us · A |
Audley Travel is owned by the private equity firm 3i, through Boketto Bidco Limited, which Companies House has recorded as holding 75% or more of Audley Travel Group Limited since 6 April 2016.
Craig Burkinshaw and John Brewer founded the business in 1996 as Asian Journeys; it became Audley Travel in 2001. Equistone Partners Europe backed it from 2012, and 3i lists Audley as a current investment made in 2015. A detailed Skift analysis of 1 September 2026 says 3i holds 48% of the group's shares and most of about £434 million of shareholder loan notes, that it hired bankers to explore a sale in October 2024, and that it shelved the auction by April 2025 after rejecting the offers.
The two percentages describe different layers of a holding structure: 75% or more of the operating company sits with 3i's vehicle, while Skift's 48% refers to the wider group. Richard Hodgson became chief executive on 23 March 2026, succeeding Nick Longman; chairman Richard Prosser described 2025 as the company's "most successful and profitable year to date", per Travel Market Report.
Audley prices its sample trips between £3,400 per person for 11 days in the Cape winelands, flights and car hire included, and £19,750 for 14 days in Bhutan, with most trips of nine to 16 days between £3,400 and £6,750. All prices below were read on 25 September 2026 and are per person, from.
| Trip | Region | Days | From, per person |
|---|---|---|---|
| The Grape Escape (self-drive) | South Africa | 11 | £3,400 |
| Essential Vietnam | Vietnam | 11 | £3,405 |
| India's Golden Triangle and tigers | India | 11 | £3,610 |
| Classic Kerala | India | 13 | £3,950 |
| Mekong and Angkor Wat | Vietnam and Cambodia | 14 | £4,210 |
| Incas uncovered: Cuzco, Sacred Valley and Machu Picchu | Peru | 9 | £4,395 |
| Egypt (homepage offer) | Egypt | 8 | £4,395 |
| Southeast Asia with a Celebrity cruise | Southeast Asia | 19 | £5,480 |
| Peru and Bolivia highlights | Peru and Bolivia | 15 | £6,700 |
| Australia (homepage offer) | Australia | 16 | £6,750 |
| A taste of the Maharajas' Express | India | 11 | £8,500 |
| Central Bhutan | Bhutan | 16 | £8,875 |
| Bhutan in style | Bhutan | 14 | £19,750 |
The Grape Escape page lists what the price includes: scheduled international flights, an insured hire car, four nights in Cape Town and four in Franschhoek, and 24-hour support while travelling. No season or travel date is shown beside the prices.
Audley Travel Group Limited holds ATOL 4817 and ABTOT membership 5297, and US bookings are covered by USTOA membership, which Audley joined in December 2016.
The financial protection page explains that ABTOT covers non-flight packages, and that bookings made from outside the UK are covered only when bought directly from the UK company. The US terms set the deposit per quotation and the balance normally at least eight weeks before departure. The UK booking conditions sit in a PDF that our reader could not open; the US scale is below.
| When you cancel (US terms) | Charge |
|---|---|
| Before the balance due date | The deposit |
| From the balance due date to 43 days | 30% |
| 42 to 29 days | 60% |
| 28 to 3 days | 90% |
| Within 2 days of departure | 100% |
Audley plans trips from Witney, London and Boston and arranges local guides and drivers in each country; it claims "24/7 emergency UK support while abroad" but prints no separate number for it.
The main UK line, 01993 838 925, is staffed Monday to Thursday until 20:00, Friday until 17:00 and 10:00 to 18:00 at weekends. The Grape Escape lists "24-hour support while you travel" as an inclusion. No Audley office abroad is named, and no page says that Audley staff travel with clients.
Audley Travel holds 4.9 out of 5 on Trustpilot from 5,022 reviews, on a profile it claimed in 2014, with the newest review posted within a day of the read.
AITO's own review system gives 89% from 62 reviews, the newest dated 14 August 2026. The Boston business is BBB accredited with an A+ grade. The Condé Nast Traveller, Which? and Wanderlust awards listed on the About page were not confirmed at the awarding bodies for this record.
Audley suits independent travellers who want a private itinerary planned by a named specialist who knows the country, travelling without a guide on every day, and who want flights and protection in the same booking.
It is less suited to someone who wants a group departure, which Audley does not run, or who wants a company office in the destination. Our safari comparison found its £3,400 the lowest published entry price of the three companies compared, and many of its trips of nine to 14 days sit between £3,400 and £4,400.
Audley Travel appears on three ranked Uncompromised Travel pages.
| Page | Position | Note |
|---|---|---|
| Luxury tour operator Power Rankings 2026 | No. 6, 79/100 (older rubric) | To be recalculated from records |
| Japan luxury tour operator index | No. 3, 74/100 | Verified 14 September 2026 |
| Scott Dunn vs Audley vs Yellow Zebra | 79/100 (safari only) | Safari comparison, 23 September 2026 |
The closest alternatives are Scott Dunn for private tailor-made travel with a published 24-hour number, Kuoni for package holidays, and Steppes Travel or Cox & Kings for small groups.
| Company | Record score | How it differs |
|---|---|---|
| Scott Dunn | 82 | Prints a 24-hour emergency number; day-by-day itineraries with named hotels; owned by Flight Centre |
| Kuoni | 84 | Package holidays with flights; Feefo 4.9 from 7,137; 24-hour duty number |
| Steppes Travel | 87 | Tailor-made plus dated expert-led groups; independent, founder-owned |
| Original Travel | 70 | London tailor-made, now trading as Voyageurs du Monde |
| Cox & Kings | 64 | Small-group tours in US dollars; an Abercrombie & Kent brand |
Six things a buyer would want could not be found or verified for Audley Travel. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| The UK deposit and cancellation scale | UK booking conditions PDF, blocked to automated readers |
| A 24-hour emergency number | Offices page, trip pages, US terms |
| Hotel names in sample itineraries | The Grape Escape page; other trip pages not opened |
| Total number of specialists | Specialists hub and About us |
| The current marketing lead | Site, Companies House officers, trade press |
| Awards confirmed at the awarding bodies | About us page claims only |
The biggest changes at Audley in 2025 and 2026 were a shelved sale, a record trading year and a new chief executive from outside travel.
| When | What happened | Source |
|---|---|---|
| By April 2025 | Sale auction shelved after 3i rejects the offers received | Skift |
| 2025 | Ocean cruising added to the trips on offer | History |
| 2025 | Described by the chairman as Audley's most successful and profitable year to date | Travel Market Report |
| 23 March 2026 | Richard Hodgson becomes chief executive, succeeding Nick Longman | Travel Market Report |
| 1 September 2026 | Skift publishes its analysis of Audley's ownership, valuing the business at £482 million | Skift |
Audley Travel is owned by the private equity firm 3i through Boketto Bidco Limited, which Companies House records as holding 75% or more of Audley Travel Group Limited since 6 April 2016. Equistone Partners Europe backed it from 2012. Skift reported in September 2026 that 3i holds 48% of the group's shares and shelved a sale by April 2025.
On the evidence, yes: Audley Travel scores 82/100 on this site's company record rubric, with 4.9 out of 5 on Trustpilot from 5,022 reviews, ATOL 4817 and ABTOT 5297, and named specialists who have lived in the countries they sell. Its weakest area is support inside the destination: a 24-hour line is claimed but no number is printed.
Audley's published sample trips run between £3,400 per person for The Grape Escape, 11 days in South Africa including flights and car hire, and £19,750 for Bhutan in style over 14 days. Most trips of nine to 16 days are priced between £3,400 and £6,750 per person.
Yes. Audley Travel Group Limited holds ATOL 4817 and ABTOT membership 5297. US bookings are covered by USTOA membership, which Audley joined in December 2016, and California, Washington and Florida seller-of-travel registrations.
No. Audley sells private tailor-made trips only, including self-drive, family, rail and cruise combinations, planned by a named specialist for each region.
Richard Hodgson became chief executive of Audley Travel on 23 March 2026, succeeding Nick Longman. Richard Prosser is chairman.
Audley Travel's head office is at New Mill, New Mill Lane, Witney, Oxfordshire. It also has an office in London's Monsoon Building on Nicholas Road and a US office at 77 North Washington Street, Boston.
Under Audley's US terms, cancelling before the balance due date costs the deposit; from that date to 43 days before departure costs 30%, 42 to 29 days 60%, 28 to 3 days 90% and within 2 days 100%. The balance is normally due at least eight weeks before departure.
Both score 82/100 on this site's company record rubric. Audley has lower entry prices, from £3,400, a far larger review base with 5,022 Trustpilot reviews against 274, and longer phone hours. Scott Dunn prints a 24-hour emergency number, publishes day-by-day itineraries with named hotels, and runs kids' clubs and ski holidays.
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Richard J. · Uncompromised Travel · written from Valencia · first published 25 September 2026 · facts verified 25 September 2026
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