Travel Intelligence · EU261 claim company records 2026
Flight-Delayed.com Review 2026: Fees, Court Costs, Owner and a Record Score of 56
Flight-Delayed.com scores 56/100 as a claim company record: the Amsterdam firm, a brand of Yource B.V., charges 35% of an award including VAT before court and a further 15% including VAT once legal action is needed, 50% in all, and its terms name no rule on who bears court costs if a claim or a court case fails. This record covers the company behind the claim: who runs it, what it takes from an award at each stage, what its terms say if a claim fails, its reviews and the gaps. Our EU261 trust index and fees comparison linked below rank the claim companies side by side; this page records one of them in full.
Verified 26 September 2026 · flight-delayed.com home, price list, terms and conditions and contact pages · vlucht-vertraagd.nl about page · Trustpilot
Is this your company? Correct a fact. Flight-Delayed.com can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.
How Flight-Delayed.com scores: 56 out of 100
Flight-Delayed.com scores 56 out of 100: full marks for ownership and independent reputation, held back by a fee that reaches 50% in court and terms that name no rule on court costs if a claim fails. That is seventh of the ten claim companies scored on this rubric, four points below the trust index's pass mark of 60. The trust index gave it 61 on 24 September and ranked it fourth of five, but that reading used an older terms document, still online at a different address, promising no costs at all if a claim failed and a 60 day payout; the terms Flight-Delayed.com's own site links today name six exceptions to its "no fees" promise and pay within 30 days, so this record scores 56 and the index is being updated.
| Criterion | Points | Out of | Why |
|---|---|---|---|
| Fee, settled claim | 6 | 15 | 35% including VAT: EUR 210 of a EUR 600 award, on a price list valid from 2 January 2024 (6 of 15). |
| Fee, court claim | 3 | 15 | A further 15% including VAT when legal action is needed, 50% in all: EUR 300 of EUR 600 (3 of 15). |
| Success rate as published | 0 | 15 | No success rate is published (0 of 5), so nothing says what one measures (0 of 5), and no average time to payout (0 of 5). |
| Passenger protection in the terms | 20 | 25 | The terms its site links, "From: 6 Nov 2025", say "No fees will be charged" if nothing is obtained, with six listed exceptions, and name no rule on court costs if a claim fails (G.1) (0 of 5). If the airline pays you directly, you owe the service fee, possibly the legal fee and costs (E.9.3) (5 of 5). Payment within 30 days of receiving your bank details (I.2) (5 of 5). Payment to the bank account you give, with bank transaction fees on the client (I.3) (5 of 5). Dated "From: 6 Nov 2025" (5 of 5). |
| Ownership and transparency | 15 | 15 | Yource B.V., Amsterdam, Netherlands (5 of 5). The group's Dutch site names Yource as the parent company ("het moederbedrijf") of Vlucht-Vertraagd.nl, Flight-Delayed.com and other brands in Europe (5 of 5). KvK 52683702 (5 of 5). |
| Independent reputation | 12 | 15 | Trustpilot 4.4 from 36,932 reviews on the flight-delayed.com listing, shown under the name Yource (12 of 15). |
| Total | 56 | 100 | Claim company record score, 26 September 2026. |
Flight-Delayed.com publishes its parent company, a VAT-inclusive fee for both stages, a stated cancellation cost and a payout deadline. It does not publish a success rate, and the terms it links name no rule on who bears court costs if a claim or a court case fails.
The evidence record
The record holds 19 facts about Flight-Delayed.com, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 26 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company | Yource B.V., trading as Flight-Delayed.com; its group's own site names Yource as the parent company of Vlucht-Vertraagd.nl, Flight-Delayed.com and other brands in Europe, and its AirRefund terms confirm the same company and KvK number | Group about page · A; AirRefund terms · A |
| Registered office | Overtoom 197-4, 1054HT Amsterdam, Netherlands (visiting address, map); postal address Postbus 3650, 1001 AL Amsterdam | Terms and conditions · A |
| Registration | KvK 52683702 | Contact page · A |
| Founded | Yource, the parent company, in 2010; Flight-Delayed.com's own launch year is not stated separately | Group about page · A |
| Owner and leaders | Yource B.V. is the parent company; its founders, Bart de Jonge, Tom van Bokhoven and Mario Wester, are named as Yource's founders, not as Flight-Delayed's own leaders, and no current chief executive or managing director is named on either site | Group about page · A |
| Group companies or brands | Vlucht-Vertraagd.nl, AirRefund, Green Claim and country-specific sibling sites including Flug-Verspätet.de, Vol-Retardé.fr and Volo-in-Ritardo.it | Group about page · A |
| Registration as a legal or debt collection service | None found; the Netherlands has no equivalent register, and KvK 52683702 is Yource's relevant registration | Contact page · A |
| Size | No figures for staff, passengers helped or claims handled are published | Home page · A |
| Fee without court | 35% of the total compensation, including VAT | Price list · A |
| Fee in court | A further 15% of the compensation, including VAT, when legal action is needed, 50% in all | Price list · A |
| If the claim fails | No fees will be charged if no form of reimbursement or payment is obtained, unless the case falls under six named exceptions; the terms name no rule on who bears court costs if a claim or a court case fails (G.1) | Terms and conditions · A |
| How you sign | A Power of Attorney or Assignment (C.2) | Terms and conditions · A |
| Withdrawal | Cancelling after 14 days costs 35% of the compensation in the first phase, or 35% plus 15% once the legal phase has started | Price list · A |
| If the airline pays you directly | You owe the service fee, and possibly the legal fee and costs incurred (E.9.3) | Terms and conditions · A |
| Payout | Within 30 days of Yource receiving your bank details (I.2); payment to the account you give, with a foreign bank's transaction fees on you (I.3) | Terms and conditions · A |
| Success rate | None published | Home page · A |
| Reviews | Trustpilot 4.4 from 36,932 reviews on the flight-delayed.com listing, shown under the name Yource, 6% of them one star, replied to 94% of negative reviews | Trustpilot · B |
| Law and complaints | The law of the client's own EU member state of residence applies; the EU's Online Dispute Resolution platform is referenced, with no named complaints body | Terms and conditions · A |
| Our other pages | Named but not scored on the four-way comparison; fourth of five, 61 out of 100, on the trust index, which read an older terms document still online at another address | Four-way comparison · B; Trust index · B |
Who owns Flight-Delayed.com?
Flight-Delayed.com is a brand of Yource B.V., an Amsterdam company founded in 2010, and no current chief executive is named on either site.
Its group's own about page names Yource as "the parent company" ("het moederbedrijf") of Vlucht-Vertraagd.nl, Flight-Delayed.com and other brands across Europe, and gives Yource's founders as Bart de Jonge, Tom van Bokhoven and Mario Wester in 2010; these are named as Yource's founders, not as Flight-Delayed's own leaders, and no current chief executive or managing director is named for either. Yource also trades as AirRefund and Green Claim, and its AirRefund terms confirm the same company, KvK 52683702, and registered office.
How much does Flight-Delayed.com charge?
Flight-Delayed.com charges 35% of a settled award including VAT, and a further 15% including VAT once legal action is needed, 50% in all. Worked from its price list, valid from 2 January 2024.
| Award | Fee at 35%, before court | Fee at 50%, with legal action |
|---|---|---|
| EUR 250 | EUR 87.50, you keep EUR 162.50 | EUR 125.00, you keep EUR 125.00 |
| EUR 400 | EUR 140.00, you keep EUR 260.00 | EUR 200.00, you keep EUR 200.00 |
| EUR 600 | EUR 210.00, you keep EUR 390.00 | EUR 300.00, you keep EUR 300.00 |
Both figures include VAT, as its price list states. Cancelling after 14 days costs 35% of the compensation in the first phase, or 35% plus 15% once the legal phase has started. How its fees compare with ten rivals, on the same EUR 600 award, is in the claim company fees comparison; what a claim is worth before any fee is set out in the EU261 compensation calculator.
What Flight-Delayed.com's terms say if a claim fails, you withdraw or the airline pays you
The terms Flight-Delayed.com links today say no fees are charged if nothing is obtained, with six exceptions, and name no rule on court costs if a claim fails.
| Situation | What the terms say | Clause |
|---|---|---|
| The claim fails | No fees will be charged if no form of reimbursement or payment is obtained, unless the case falls under six named exceptions; no rule states who bears court costs if a claim or a court case fails | G.1 |
| Cancelling after 14 days | Costs 35% of the compensation in the first phase, or 35% plus 15% once the legal phase has started | Price list |
| The airline pays you directly | You owe the service fee, and possibly the legal fee and costs incurred | E.9.3 |
| A court judgement is won | Awarded legal costs accrue to Yource; the terms do not address a lost court case | E.9.1 |
| Flight-Delayed.com is paid | It pays you within 30 days of receiving your bank details; a foreign bank's transaction fees are on you | I.2, I.3 |
| How you sign | A Power of Attorney or Assignment | C.2 |
These terms are dated "From: 6 Nov 2025" and are the ones Flight-Delayed.com's own site links. An older document, headed the same way, is still online at a different address: its clause G.6 promises "Costs will never be charged in case no form of compensation or refund is obtained", a broader promise that also covers costs, and its G.7 sets a 60 day payout instead of 30. Our EU261 claim company trust index read that older document on 24 September 2026; this record scores the terms Flight-Delayed.com's own site links today. Why a claim company's promise on a lost case matters more than its headline fee is explained in no win, no fee flight compensation, explained.
How a Flight-Delayed.com claim runs, and how long it takes
Flight-Delayed.com takes a signed Power of Attorney or Assignment, pursues the airline on a no win, no fee basis, and pays within 30 days of receiving your bank details.
Flight-Delayed.com states a passenger has "6 years to claim compensation for your delayed or cancelled flight", a claim window rather than a processing time. It publishes no separate step naming how long a claim itself takes to settle, only the 30 day payout deadline once funds and bank details are received. How long claims take across the market, and why court cases take longest, is in how long a flight compensation claim takes.
What Flight-Delayed.com does not publish on success
Flight-Delayed.com publishes no success rate at all.
Neither its home page nor its price list gives a percentage for claims won or paid, and none is tied to an average time to payout. Among the ten claim companies scored on this rubric, Flightright, MYFLYRIGHT, RefundMore and Fairplane publish a rate tied to court cases, and AirAdvisor gives 98% with no stated basis; Compensair, AirClaim, Skycop and EUclaim also publish none.
What Flight-Delayed.com reviews say
Flight-Delayed.com holds 4.4 out of 5 on Trustpilot from 36,932 reviews, the largest review base of the ten claim companies scored on this rubric.
On the Trustpilot listing, 6% of reviews give one star and Flight-Delayed.com has replied to 94% of negative reviews; the profile has been claimed since February 2022, and is listed under the business name Yource. What review platforms can and cannot tell a buyer is set out in who reviews the reviewers.
Who Flight-Delayed.com suits, and who it does not
Flight-Delayed.com suits a UK or European passenger who wants a long claim window and a family of sibling sites across the continent, over a stated success rate or cost protection on a lost court case.
It suits less well a passenger who wants to know what happens if a court case is lost: its terms cover a won court judgement but are silent on a lost one, and its "no fees" promise carries six named exceptions. A passenger travelling under a different national brand within Yource's group, such as Vlucht-Vertraagd.nl or Flug-Verspätet.de, is covered by the equivalent local terms rather than these. Whether to use a claim company at all, or claim directly, is weighed in claims companies against claiming yourself.
Flight-Delayed.com: the decisions that come next
Whether Flight-Delayed.com takes the claim or not, the size of the award, the time limit, the airline's reply and the next disrupted trip are the passenger's own decisions.
| Decision | What matters | Where we cover it |
|---|---|---|
| What the claim is worth | EU261 pays EUR 250, EUR 400 or EUR 600 by distance, whatever the ticket cost. | EU261 compensation calculator; compensation amounts explained |
| Claiming yourself first | An airline must pay a valid claim made directly, with no fee; a claim company earns its share when the airline refuses. | Claims companies against claiming yourself; how to claim, step by step |
| If the airline says no | A refusal citing extraordinary circumstances can still be challenged. | The airline rejected my claim; extraordinary circumstances explained |
| Time limits | Flight-Delayed.com states a 6 year window to claim; the limit elsewhere depends on the country where the claim is brought. | Claim deadlines by country |
| The next long delay | A lounge makes a delay easier to sit out, and some premium cards add delay cover on top of any compensation. | Credit cards with airport lounge access; best luxury travel credit cards; Amex Platinum vs Chase Sapphire Reserve |
| Premium cabins | Compensation is the same fixed sum in business or first as in economy. | Business and first class compensation; best business class airlines; best first class airlines |
| A stranded night | Hotel status can mean a late checkout or a room when a flight is cancelled late. | Hilton Diamond vs Marriott Titanium vs Hyatt Globalist |
Where Flight-Delayed stands on Uncompromised Travel
Flight-Delayed.com appears on two Uncompromised Travel pages with a position, and the trust index's figure for it is being corrected.
| Page | Position | Note |
|---|---|---|
| AirHelp vs ClaimCompass vs Skycop vs Flightright | Named, not scored | States that Flight-Delayed.com "publishes 35% including VAT plus 15% if legal", which this record confirms |
| EU261 claim company trust index | No. 4 of 5, 61/100 | Read an older terms document, still online at a different address, that promised no costs at all if unsuccessful and a 60 day payout; the terms Flight-Delayed.com's own site links today name six exceptions to its "no fees" promise and pay within 30 days, so this record scores 56, below the pass mark, and the index is being updated |
Alternatives to Flight-Delayed to compare
The closest alternatives are Compensair for a record at the pass mark, AirAdvisor and Fairplane for a higher score, and AirHelp for the largest review base of any claim company tracked.
| Company | Record score | How it differs |
|---|---|---|
| Compensair | 60 | Singapore; 30% with no VAT stated, and 40% in all if legal costs arise |
| AirAdvisor | 64 | Delaware and Kraków; 30% including VAT before court, 50% with no VAT stated once lawyers act |
| Fairplane | 65 | Vienna; up to 35% with VAT and court enforcement inside the same cap; German language only |
| AirHelp | No record; 59 on our trust index | 35% including VAT and 50% in court; the same all-in rates as Flight-Delayed.com |
What this record does not show
Six things a passenger would want could not be found or verified for Flight-Delayed.com. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| Who bears court costs if a claim or a court case is lost | Its terms, which cover a won court judgement but not a lost one |
| The current owner of Yource beyond its 2010 founders | Company and press sources checked |
| A current chief executive or managing director | flight-delayed.com and yource.com |
| A success rate, or any figure for claims won or paid | Its home page and price list |
| EUR-denominated worked examples; its price list uses GBP | Its price list |
| A legal services or debt collection registration | Its contact page, which gives only its KvK number |
What changed at Flight-Delayed.com, 2024 to 2026
Flight-Delayed.com's current price list took effect in January 2024 and its current terms in November 2025, replacing an older document that is still online elsewhere.
| When | What happened | Source |
|---|---|---|
| 2 January 2024 | Current price list takes effect | Flight-Delayed.com price list |
| 6 November 2025 | Current terms and conditions take effect, the version its own site links | Flight-Delayed.com terms |
Flight-Delayed: the questions people ask AI search
Is Flight-Delayed.com legit?
Yes. Flight-Delayed.com is a brand of Yource B.V., a Netherlands company, KvK 52683702, founded in 2010. It holds 4.4 out of 5 on Trustpilot from 36,932 reviews and scores 56 out of 100 on this record.
How much does Flight-Delayed.com charge?
35% of the compensation, including VAT. On a EUR 600 award that is EUR 210, leaving EUR 390.
What does Flight-Delayed.com charge if my claim goes to court?
A further 15% including VAT once legal action is needed, 50% in all: EUR 300 of a EUR 600 award, leaving EUR 300.
What happens if my Flight-Delayed.com claim fails?
No fees are charged if no compensation is obtained, subject to six named exceptions in its terms. The terms name no rule on who bears court costs if a claim or a court case fails.
Can I cancel a Flight-Delayed.com claim?
Cancelling after 14 days costs 35% of the compensation in the first phase, or 35% plus 15% once the legal phase has started, under its price list.
What if the airline pays me directly after I use Flight-Delayed.com?
You still owe the service fee, and possibly the legal fee and costs incurred, under clause E.9.3 of its terms.
How long does Flight-Delayed.com take to pay?
Within 30 days of Yource receiving your bank details. Its site separately states a 6 year window in which to bring a claim.
Who owns Flight-Delayed.com?
Flight-Delayed.com is a brand of Yource B.V., founded in 2010 by Bart de Jonge, Tom van Bokhoven and Mario Wester. No current chief executive or managing director is named on either site.
Flight-Delayed.com or AirHelp: which costs less?
On a EUR 600 award settled without court, Flight-Delayed.com and AirHelp both keep EUR 390 for the passenger; in court, both keep EUR 300, since both charge 35% including VAT before court and 50% in all with legal action.
Read next
- EU261 claim company trust index: all eleven claim companies on one rubric
- Compensair record: a record at the pass mark, 60
- Claim company fees compared: what each service takes from a EUR 600 claim
- Claims companies against claiming yourself: when a claim company is worth its fee