Travel Intelligence · EU261 claim company records 2026
AirAdvisor Review 2026: Fees, Court Costs, Owner and a Record Score of 64
AirAdvisor scores 64/100 as a claim company record: the Delaware and Kraków firm charges a flat 30% including VAT before court and 50% once external lawyers act, with no VAT position stated for that figure, and its terms promise to cover any court cost itself, but it names no owner beyond its founder and gives no basis for its 98% success rate. This record covers the company behind the claim: who runs it, what it takes from an award at each stage, what its terms say if a claim fails, its reviews and the gaps. Our EU261 trust index and fees comparison linked below rank the claim companies side by side; this page records one of them in full.
Verified 26 September 2026 · airadvisor.com home, price list, terms, about us and imprint pages · Trustpilot · ProvenExpert
Is this your company? Correct a fact. AirAdvisor can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.
How AirAdvisor scores: 64 out of 100
AirAdvisor scores 64 out of 100: full marks for passenger protection in its terms, held back by a 50% court fee with no VAT position stated and a success rate with no stated basis. That is fourth of the ten claim companies scored on this rubric, four points above the trust index's pass mark of 60. The trust index gave AirAdvisor the same 64 on 24 September and ranked it third of five, though it names the Polish company "Air Advisor Ltd", which this record corrects to Air Advisor sp. z o.o. The four-way comparison ranks AirAdvisor second at 83 out of 100 because it scores value for a typical claim; this record scores the full 50% court fee, since AirAdvisor states no VAT position for it either way.
| Criterion | Points | Out of | Why |
|---|---|---|---|
| Fee, settled claim | 9 | 15 | 30% including VAT at the pre-trial stage: EUR 180 of a EUR 600 award; a EUR 90 minimum fee below EUR 225 (9 of 15). |
| Fee, court claim | 3 | 15 | 50% with external lawyers, with no VAT wording beside it, so taken as printed: EUR 300 of EUR 600 (3 of 15). |
| Success rate as published | 5 | 15 | A "98% success rate" on its home page (5 of 5), without saying what it measures (0 of 5). "Usually, it takes up to 6 weeks" is a usual ceiling, not an average time to payout (0 of 5). |
| Passenger protection in the terms | 25 | 25 | The service is "completely free" if no compensation is won, and AirAdvisor "will pay all such expenses at its cost" for court fees, state duty and notary fees (5 of 5). Money the airline pays you directly still carries its fee, due within 30 days (5.1) (5 of 5). Payout within 30 days of receiving correct bank details (3.4) (5 of 5). Paid by transfer to the bank details and method you give in your account (3), with bank commissions, currency fees and any EUR 30 bank charge on the client (5 of 5). Terms of 14 October 2017, amended 13 April 2021 and 1 September 2022 (5 of 5). |
| Ownership and transparency | 10 | 15 | AirAdvisor International Inc., Delaware, USA, and Air Advisor sp. z o.o., Kraków, Poland (5 of 5). No owner named; Anton Radchenko is named as founder and chief executive (0 of 5). Delaware number 7649235 and Polish KRS 0000672557 (5 of 5). |
| Independent reputation | 12 | 15 | Trustpilot 4.3 from 2,558 reviews (12 of 15). |
| Total | 64 | 100 | Claim company record score, 26 September 2026. |
AirAdvisor publishes a flat, VAT-inclusive fee for a settled claim, a minimum fee for small awards, a 30-day payout deadline and a promise to cover court costs itself if a case goes to litigation. It does not publish a VAT position on its 50% litigation fee, a date on its price list, an owner beyond its founder, or a stated basis for its 98% success rate.
The evidence record
The record holds 19 facts about AirAdvisor, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 26 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company | AirAdvisor International Inc. (Delaware, USA) and Air Advisor sp. z o.o. (Kraków, Poland) | Imprint · A |
| Registered office | Air Advisor sp. z o.o.: ul. Zamknięta 10/1.5, 30-554 Kraków, Poland (map). AirAdvisor International Inc.: 16192 Coastal Highway, Lewes, Delaware 19958, USA (map) | Imprint · A |
| Registration | Polish KRS 0000672557, REGON 367047885, NIP PL9452207187; Delaware file number 7649235 | Imprint · A |
| Founded | 2017, by its own account | Home page · A |
| Owner and leaders | No owner or shareholder named; Anton Radchenko, founder and chief executive, described on its own site as a licensed US attorney and a member of the American Bar Association | About us · A |
| Group companies or brands | None found beyond its two registered entities | Imprint · A |
| Registration as a legal or debt collection service | None found; AirAdvisor names professional indemnity and cyber insurance through Hiscox, and says its case lawyers are affiliated with the Association of European Attorneys, ILA Canada and the American Bar Association | Imprint · A |
| Size | No figures for staff, passengers helped or claims handled are published | Home page · A; About us · A |
| Fee without court | 30% of the sum collected at the pre-trial stage, including VAT; a minimum fee of EUR 90 applies below a EUR 225 award | Price list · A |
| Fee in court | 50% of the compensation obtained once external lawyers are needed; the price list does not say whether VAT is included | Price list · A |
| If the claim fails | The service is "completely free" if no compensation is won, and AirAdvisor pays any court fee, state duty or notary fee itself, at its own cost | Price list · A |
| How you sign | An authorisation document described as a power of attorney, assignment of claim or agreement (1.5) | Terms · A |
| Withdrawal | Within 14 calendar days of submitting the case, unless AirAdvisor has already filed a complaint or, for a baggage claim, submitted a formal claim (6.2) | Terms · A |
| If the airline pays you directly | The Service Fee is still due, within 30 days, since a direct payment while AirAdvisor is handling the case counts as a result of its work (5.1c) | Terms · A |
| Payout | Within 30 days of receiving correct bank details (3.4), by transfer to the bank details and method you give in your account; bank commissions and currency exchange fees are on the client; if correct details are not given within 180 days of notice, the compensation becomes AirAdvisor's property | Terms · A |
| Success rate | "98% success rate" on its home page, without saying what it measures; "usually, it takes up to 6 weeks" is a ceiling, not an average time to payout | Home page · A |
| Reviews | Trustpilot 4.3 from 2,558 reviews, 13% of them one star, replied to 96% of negative reviews; a ProvenExpert profile carries no reviews | Trustpilot · B; ProvenExpert · B |
| Law and complaints | Delaware law for AirAdvisor International Inc., Polish law for Air Advisor sp. z o.o. (8.3); no complaints or arbitration body named | Terms · A |
| Our other pages | Second of five, 83 out of 100, on the four-way comparison; third of five, 64 out of 100, on the trust index, which names the Polish company "Air Advisor Ltd"; 83 on the fees comparison | Four-way comparison · B; Trust index · B |
Who owns AirAdvisor?
AirAdvisor operates through two registered entities in Delaware and Kraków, and names no owner beyond its founder and chief executive.
Its imprint lists AirAdvisor International Inc., registered in Delaware, USA, and Air Advisor sp. z o.o., registered in Kraków, Poland; neither page names a parent, shareholder or owner. Its about page names Anton Radchenko as founder and chief executive, described as a licensed US attorney and a member of the American Bar Association with more than 15 years in air passenger rights and aviation law. AirAdvisor names no legal services or debt collection registration for itself; it says its case handling lawyers are affiliated with the Association of European Attorneys, ILA Canada and the American Bar Association, which describes its outside counsel, not AirAdvisor's own registration.
How much does AirAdvisor charge?
AirAdvisor charges 30% of a settled award including VAT, and 50% once external lawyers are needed, with no VAT position stated for that figure. Worked from its price list on 26 September 2026, which carries no date of its own.
| Award | Fee at 30%, before court | Fee at 50%, with external lawyers |
|---|---|---|
| EUR 250 | EUR 75.00, you keep EUR 175.00 | EUR 125.00, you keep EUR 125.00 |
| EUR 400 | EUR 120.00, you keep EUR 280.00 | EUR 200.00, you keep EUR 200.00 |
| EUR 600 | EUR 180.00, you keep EUR 420.00 | EUR 300.00, you keep EUR 300.00 |
Every pre-trial figure includes VAT, as AirAdvisor states; the 50% court figure carries no VAT wording, so it is reported as printed, with no VAT added. A minimum fee of EUR 90 applies below a EUR 225 award. How its fees compare with ten rivals, on the same EUR 600 award, is in the claim company fees comparison; what a claim is worth before any fee is set out in the EU261 compensation calculator.
What AirAdvisor's terms say if a claim fails, you withdraw or the airline pays you
AirAdvisor's price list promises a completely free service if no compensation is won, and its terms set out what is owed if you withdraw or the airline pays you directly.
| Situation | What the terms say | Clause |
|---|---|---|
| The claim fails | The service is "completely free" if no compensation is won | Price list |
| A court case is needed | AirAdvisor pays any court fee, state duty or notary fee itself, at its own cost | Price list |
| You change your mind | You may terminate within 14 calendar days of submitting the case, unless AirAdvisor has already filed a complaint | 6.2 |
| The airline pays you directly | The Service Fee is still due, within 30 days, since a direct payment counts as a result of AirAdvisor's work | 5.1(c) |
| AirAdvisor is paid | It pays you within 30 days of receiving correct bank details, by transfer to the details and method you give; you bear bank commissions and currency exchange fees | 3.4 |
| You never give payment details | After notice, if 180 days pass without correct details, the compensation becomes AirAdvisor's property | 3 |
| How you sign | An authorisation document described as a power of attorney, assignment of claim or agreement | 1.5 |
Its terms are dated 14 October 2017 and amended 13 April 2021 and 1 September 2022, and governed by Delaware law for AirAdvisor International Inc. or Polish law for Air Advisor sp. z o.o. (8.3). Why a claim company's promise on a lost case matters more than its headline fee is explained in no win, no fee flight compensation, explained.
How an AirAdvisor claim runs, and how long it takes
AirAdvisor takes a signed authorisation, handles the airline directly, and says a claim usually takes up to 6 weeks, rising to about a year if litigation is needed.
Once submitted, the member "ceases all previous communication with the airline" and AirAdvisor pursues the claim in its place (5.1b). AirAdvisor says 72% of early submissions are paid faster than its usual 6 week mark; if the airline does not respond or rejects the claim, AirAdvisor may decide to litigate through a retained third party, at which point its fee becomes 50% of the compensation obtained, and the case can take up to a year (2.5). Payout follows within 30 days of AirAdvisor receiving correct bank details. How long claims take across the market, and why court cases take longest, is in how long a flight compensation claim takes.
What AirAdvisor's 98% success rate measures
AirAdvisor states a 98% success rate but does not say what the figure measures, unlike some of its rivals.
The figure appears on its home page beside a separate note that its statistics are "based on industry data: Eurocontrol Summer 2025, SITA 2025, and AirAdvisor January to April 2026", without tying that data to the 98% itself. "Usually, it takes up to 6 weeks" is a usual ceiling on time to acceptance, not an average time to payout. Among the ten claim companies scored on this rubric, Flightright, MYFLYRIGHT, RefundMore and Fairplane tie their rates to court cases; Compensair, Flight-Delayed.com, AirClaim, Skycop and EUclaim publish none.
What AirAdvisor reviews say
AirAdvisor holds 4.3 out of 5 on Trustpilot from 2,558 reviews, and no other platform gives it a usable second rating.
On the Trustpilot listing, 13% of reviews give one star and AirAdvisor has replied to 96% of negative reviews, typically within a week; the profile has been claimed since January 2018. A ProvenExpert profile carries no reviews at all. What review platforms can and cannot tell a buyer is set out in who reviews the reviewers.
Who AirAdvisor suits, and who it does not
AirAdvisor suits a passenger with a claim under EU, UK or Canadian rules who wants a flat, VAT-inclusive fee and a company that says it will cover court costs itself.
It suits less well a passenger who wants a stated basis for a success rate, or an owner named beyond its founder: AirAdvisor keeps about the same of a settled EUR 600 award as RefundMore, but its 50% court fee carries no VAT position either way, so the amount kept in court cannot be pinned down further. A passenger weighing whether to use a claim company at all, or claim directly, is served by claims companies against claiming yourself.
AirAdvisor: the decisions that come next
Whether AirAdvisor takes the claim or not, the size of the award, the time limit, the airline's reply and the next disrupted trip are the passenger's own decisions.
| Decision | What matters | Where we cover it |
|---|---|---|
| What the claim is worth | EU261 pays EUR 250, EUR 400 or EUR 600 by distance, whatever the ticket cost. | EU261 compensation calculator; compensation amounts explained |
| Claiming yourself first | An airline must pay a valid claim made directly, with no fee; a claim company earns its share when the airline refuses. | Claims companies against claiming yourself; how to claim, step by step |
| If the airline says no | A refusal citing extraordinary circumstances can still be challenged. | The airline rejected my claim; extraordinary circumstances explained |
| Time limits | The limit depends on the country where the claim is brought; AirAdvisor also covers UK and Canadian claims. | Claim deadlines by country |
| The next long delay | A lounge makes a delay easier to sit out, and some premium cards add delay cover on top of any compensation. | Credit cards with airport lounge access; best luxury travel credit cards; Amex Platinum vs Chase Sapphire Reserve |
| Premium cabins | Compensation is the same fixed sum in business or first as in economy. | Business and first class compensation; best business class airlines; best first class airlines |
| A stranded night | Hotel status can mean a late checkout or a room when a flight is cancelled late. | Hilton Diamond vs Marriott Titanium vs Hyatt Globalist |
Where AirAdvisor stands on Uncompromised Travel
AirAdvisor appears on four Uncompromised Travel pages with a position or score, and ranks on two of them.
| Page | Position | Note |
|---|---|---|
| AirHelp vs ClaimCompass vs Skycop vs Flightright | No. 2 of 5, 83/100 | Scores value for a typical claim (fee 35 of 35, court 14 of 20, clarity 15 of 15, reach 12 of 20, scale 7 of 10) and prints Trustpilot as 4.4 from 2,540; this record scores this rubric instead and reads Trustpilot as 4.3 from 2,558 |
| EU261 claim company trust index | No. 3 of 5, 64/100 | The index gives AirAdvisor the same 64, but names the Polish company "Air Advisor Ltd"; its own imprint gives Air Advisor sp. z o.o., which this record uses |
| Claim company fees compared | 83 | Puts the fee at "30% incl. VAT", keeping EUR 420 of a EUR 600 award before court |
| AirHelp review | 83, in its comparison table | Lists AirAdvisor at "30% incl. VAT", keeping EUR 420 of a settled EUR 600 award and EUR 300 in court |
Alternatives to AirAdvisor to compare
The closest alternatives are MYFLYRIGHT and Fairplane for a higher record score, Compensair for a similar international, English-language service, and AirHelp for the largest review base.
| Company | Record score | How it differs |
|---|---|---|
| MYFLYRIGHT | 67 | Hamburg; 25% plus VAT, 29.75% in all, and 41.65% with lawyers; also claims more than 99% in court |
| Fairplane | 65 | Vienna; up to 35% with VAT and court enforcement inside the same cap; German language only |
| Compensair | 60 | Singapore; 30% with no VAT stated, and 40% in all if legal costs arise |
| AirHelp | No record; 59 on our trust index | 35% including VAT and 50% in court; the largest Trustpilot base of the eleven |
What this record does not show
Six things a passenger would want could not be found or verified for AirAdvisor. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| An owner or parent company beyond its founder | Its imprint and about page |
| A date or version on its price list | Its price list |
| What its 98% success rate measures | Its home page and price list |
| A named complaints or dispute resolution body | Its terms |
| A legal services or debt collection registration | Its imprint and about page |
| A usable second review platform rating | ProvenExpert, which lists no reviews |
What changed at AirAdvisor, 2024 to 2026
AirAdvisor's most recent terms amendments took effect before 2024, and its price list carries no date at all, so this record notes its terms history instead.
| When | What happened | Source |
|---|---|---|
| 14 October 2017 | AirAdvisor's terms and conditions take effect | AirAdvisor terms |
| 13 April 2021 | Its terms are amended | AirAdvisor terms |
| 1 September 2022 | Its terms are amended again, the most recent change found | AirAdvisor terms |
AirAdvisor: the questions people ask AI search
Is AirAdvisor legit?
Yes. Air Advisor sp. z o.o. is a Polish company, KRS 0000672557, and AirAdvisor International Inc. is registered in Delaware, no. 7649235; the service is run by founder and chief executive Anton Radchenko, described on its own site as a licensed US attorney. It holds 4.3 out of 5 on Trustpilot from 2,558 reviews and scores 64 out of 100 on this record.
How much does AirAdvisor charge?
AirAdvisor charges 30% of the amount collected at the pre-trial stage, including VAT. On a EUR 600 award that is EUR 180, leaving EUR 420; a minimum fee of EUR 90 applies below a EUR 225 award.
What does AirAdvisor charge if my claim goes to court?
50% of the compensation obtained once external lawyers are needed, EUR 300 of a EUR 600 award. AirAdvisor does not say whether VAT is included in this figure.
What happens if my AirAdvisor claim fails?
You pay nothing. AirAdvisor describes its service as completely free if no compensation is won, and says it pays any court fee, state duty or notary fee itself.
Can I cancel an AirAdvisor claim?
Yes, within 14 calendar days of submitting the case, provided AirAdvisor has not yet filed a complaint or, for a baggage claim, submitted a formal claim.
What if the airline pays me directly after I use AirAdvisor?
AirAdvisor's fee is still due, within 30 days. Money paid directly by the airline while AirAdvisor is handling the case counts as a result of its work.
How long does AirAdvisor take to pay?
AirAdvisor pays within 30 days of receiving correct bank details. It says a claim usually takes up to 6 weeks, with 72% of early submissions paid faster, and that a claim reaching litigation can take up to a year.
Who owns AirAdvisor?
AirAdvisor's own pages name no owner beyond founder and chief executive Anton Radchenko. The service operates through AirAdvisor International Inc. in Delaware and Air Advisor sp. z o.o. in Kraków, Poland.
AirAdvisor or AirHelp: which costs less?
On a EUR 600 award settled without court, AirAdvisor keeps EUR 420 against AirHelp's EUR 390. In court AirAdvisor's 50% fee, with no VAT position stated, takes the same EUR 300 as AirHelp's 50% including VAT.
Read next
- EU261 claim company trust index: all eleven claim companies on one rubric
- Compensair record: an English-language alternative scoring 60
- Fairplane record: court costs inside one fee cap
- Claims companies against claiming yourself: when a claim company is worth its fee