Travel Intelligence · EU261 claim company records 2026
Fairplane Review 2026: Fees, Court Costs, Ownership and a Record Score of 65
Fairplane scores 65 out of 100 as a claim company record, third of the ten: the Vienna firm, founded in 2011, takes a fixed 6% processing share plus a risk share of 18% to 29%, up to 35% of the award including VAT, with court enforcement inside the same cap rather than an added surcharge, but it names no owner and no payout deadline. This record covers the company behind the claim: who runs it, what it takes from an award at each stage, what its terms say if a claim fails, its reviews and the gaps. Our EU261 trust index and fees comparison linked below rank the claim companies side by side; this page records one of them in full.
Verified 26 September 2026 · fairplane.de and fairplane.at home, cost, terms and imprint pages · Trustpilot · a wirtschaft.at company register extract
Is this your company? Correct a fact. Fairplane can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.
How Fairplane scores: 65 out of 100
Fairplane scores 65 out of 100, third of the ten claim companies on this rubric: full marks for reviews, held back by a fee that reaches 35% of an award whether or not a case goes to court, and by naming no payout deadline, no rule on bank charges, or an owner on its own site. Fairplane is not on the four-way comparison or the fees page. Our trust index of 24 September ranked it second of five at the same 65, crediting the 98.5% success in court figure on fairplane.de rather than the unexplained 99% on fairplane.at. Among all ten companies now scored on this rubric it ranks third, behind MYFLYRIGHT's 67 and RefundMore's 66, both fixed after the index was compiled.
| Criterion | Points | Out of | Why |
|---|---|---|---|
| Fee, settled claim | 6 | 15 | Between 24% and 35% including 20% VAT: a fixed 6% processing share plus a risk share of 18% to 29% set by airline; EUR 210 of a EUR 600 award at the top of the range (6 of 15). |
| Fee, court claim | 9 | 15 | Court enforcement sits inside the same cap ("inkl. gerichtlicher Durchsetzung"): 35% in all (9 of 15). |
| Success rate as published | 10 | 15 | fairplane.de states "98,5% Erfolg vor Gericht" (5 of 5), success in court (5 of 5); fairplane.at, the same company, gives 99%; no average time to payout (0 of 5). |
| Passenger protection in the terms | 15 | 25 | Clause 3.5 of its terms frees the client from contract lawyers' fees, court costs and the other side's costs (5 of 5). If the airline pays you directly, its fee is due within 14 days of the invoice (5 of 5). No payout deadline in days (0 of 5). Transfer to an account you name, with nothing said on bank charges (0 of 5). Terms "Stand: April 2026" (5 of 5). |
| Ownership and transparency | 10 | 15 | FP Passenger Service GmbH, Vienna, Austria (5 of 5). No owner named on its own site; an extract of the Austrian company register at wirtschaft.at lists ATMPS Holding GmbH with 72.9%, which the rubric does not count (0 of 5). FN 358862P at the Commercial Court of Vienna (5 of 5). |
| Independent reputation | 15 | 15 | Trustpilot 4.8 from 4,085 reviews on fairplane.de (15 of 15). |
| Total | 65 | 100 | Claim company record score, 26 September 2026. |
Fairplane publishes a fee range with a worked example table and terms that indemnify the client from court costs whether or not a case is won. It does not publish an owner, a payout deadline in days, or a single success figure: its two domains state 98.5% and 99% for the same company.
The evidence record
The record holds 18 facts about Fairplane, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 26 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company | FP Passenger Service GmbH | Impressum · A |
| Registered office | Fleischmarkt 3-5/14, A-1010 Wien, Austria (map) | Impressum · A |
| Registration | FN 358862P, Commercial Court of Vienna | Impressum · A |
| Founded | 2011, Vienna, by its own account | Home page · A |
| Owner and leaders | No owner named on its own site, only managing director Michael Flandorfer; a company register extract at wirtschaft.at lists ATMPS Holding GmbH with 72.9%, Michael Flandorfer with 25.1% and Georg Flandorfer with 2% of its EUR 75,000 share capital | Impressum · A; wirtschaft.at register extract · B |
| Group companies or brands | fairplane.at is the same legal entity as fairplane.de, not a separate company; no other brand named | Impressum · A; fairplane.at impressum · A |
| Registration as a legal or debt collection service | Not registered as a legal or debt collection service; its stated business purpose is IT and data processing services (IT- und EDV-Dienstleistungen) | Impressum · A |
| Fee without court | A fixed 6% processing share plus a risk share of 18% to 29% set by the airline, 24% to 35% of the award including 20% VAT; EUR 144 to EUR 210 of a EUR 600 award; the top of the range is scored | Cost page · A |
| Fee in court | The same 24% to 35% cap applies; court enforcement is included, not an added surcharge ("inkl. gerichtlicher Durchsetzung") | Cost page · A |
| If the claim fails | Fairplane indemnifies the client from contract lawyers' fees and all costs of legal enforcement, including court costs, flat fees and the other side's legal costs (3.5) | Terms · A |
| How you sign | Power of attorney to Fairplane's contract lawyers, not a formal assignment (3.5 and 4.3) | Terms · A |
| Withdrawal | Consumers within 14 days without giving reasons, businesses within 7 business days, before the claim is filed with the airline (13) | Terms · A |
| If the airline pays you directly | Its fee is due within 14 days of the invoice; where the airline pays Fairplane or its lawyers instead, the fee is deducted from that payment (5.3) | Terms · A |
| Payout | No deadline in days anywhere in the terms; the reduced amount is transferred to an account you name, with nothing said on bank charges (5.3) | Terms · A |
| Success rate | "98,5% Erfolg vor Gericht" (98.5% success in court) on fairplane.de; a separate 99% with no stated basis, beside a "17,4 Mio. Euro" recovered figure, on fairplane.at | Home page · A; fairplane.at home page · A |
| Reviews | Trustpilot 4.8 from 4,085 reviews on fairplane.de; a smaller fairplane.at listing shows 4.7 from 85 reviews | Trustpilot, fairplane.de · B; Trustpilot, fairplane.at · B |
| Law and complaints | Austrian law; Fairplane's Vienna seat is the sole agreed venue, except that it may sue a consumer only in the consumer's own jurisdiction (8.1, 9.1, 9.2); no complaints or dispute resolution body named | Terms · A |
| Our other pages | Not on the four-way comparison or the fees page; second of five, 65/100, on the trust index (unchanged) | Four-way comparison · B; Trust index · B |
Who owns Fairplane?
FP Passenger Service GmbH is a Vienna company founded in 2011, and its own pages name only a managing director, not an owner.
Its impressum names Michael Flandorfer as managing director and gives its registration as FN 358862P at the Commercial Court of Vienna. Its business purpose is listed as IT and data processing services, not a legal or debt collection service. A company register extract at wirtschaft.at, not Fairplane's own site, lists ATMPS Holding GmbH with 72.9%, Michael Flandorfer with 25.1% and Georg Flandorfer with 2% of its EUR 75,000 share capital; the rubric does not count an owner found off the company's own pages. Fairplane.at is the same legal entity as fairplane.de, serving the same German-language service under a second domain.
How much does Fairplane charge?
Fairplane charges a fixed 6% processing share plus a risk share of 18% to 29% set by the airline, 24% to 35% of the award including 20% VAT, and the same cap applies whether or not the claim reaches court. Worked from its cost page on 26 September 2026.
| Award | Fee at the 24% low | Fee at the 35% top, court included |
|---|---|---|
| EUR 250 | EUR 60.00, you keep EUR 190.00 | EUR 87.50, you keep EUR 162.50 |
| EUR 400 | EUR 96.00, you keep EUR 304.00 | EUR 140.00, you keep EUR 260.00 |
| EUR 600 | EUR 144.00, you keep EUR 456.00 | EUR 210.00, you keep EUR 390.00 |
Every figure already includes 20% VAT: "Sämtliche Gebühren und Kosten verstehen sich inklusive Mehrwertsteuer von 20%". Because its cap already includes court enforcement, the top of the range, 35% of the award, is what a claim likely to reach court should assume; a claim an airline pays without a fight can cost as little as 24%. Fairplane's terms are dated "Stand: April 2026"; the cost page carries no visible on-page date, though the site's own sitemap metadata shows it was last changed on 14 July 2026. How other claim companies' fees compare on the same EUR 600 award is in the claim company fees comparison; what a claim is worth before any fee is set out in the EU261 compensation calculator.
What Fairplane's terms say if a claim fails, you withdraw or the airline pays you
Fairplane's terms indemnify the client from court costs and the other side's legal costs if a claim fails, and set a 14 day withdrawal right for consumers, but give no deadline in days for its own payout.
| Situation | What the terms say | Clause |
|---|---|---|
| The claim fails | Fairplane indemnifies you from contract lawyers' fees and all costs of legal enforcement, including court costs, flat fees and the other side's legal costs | 3.5 |
| The airline pays you directly | Its fee is due within 14 days of the invoice; a payment made to Fairplane or its lawyers has the fee deducted | 5.3 |
| Fairplane is paid | The reduced amount is transferred to an account you name; the terms do not say who bears transfer charges | 5.3 |
| You change your mind | Consumers may withdraw within 14 days without giving reasons, businesses within 7 business days, before the claim is filed with the airline | 13 |
| How you sign | You give power of attorney to Fairplane's contract lawyers rather than assigning the claim | 3.5 and 4.3 |
| Governing law | Austrian law; Fairplane's Vienna seat is the sole agreed venue, except that it may sue a consumer only in the consumer's own jurisdiction | 8.1, 9.1 and 9.2 |
The terms name no complaints or dispute resolution body. Why a claim company's promise on a failed case matters more than its headline fee is explained in no win, no fee flight compensation, explained.
How a Fairplane claim runs, and how long it takes
A Fairplane claim runs by power of attorney to its contract lawyers, who set the airline a payment deadline, follow up if it is missed and may go to court, a process it says can take several months.
Fairplane's own pages describe the sequence: the claim is reviewed once the power of attorney and booking documents are received, its contract lawyers demand payment from the airline against a deadline, an unpaid deadline starts a reminder cycle, and legal proceedings, if needed, can take several months. It publishes no rulings page and no average time to payout.
What Fairplane's success rate measures
Fairplane's two domains publish two different figures: fairplane.de states 98.5% success in court, and fairplane.at, the same company, states 99% with no stated basis.
The 98.5% figure on fairplane.de is tied to court cases ("98,5% Erfolg vor Gericht"); the 99% figure on fairplane.at appears beside a separate "17,4 Mio. Euro" recovered claim, with nothing said about what it measures. Neither page gives an average time to payout. Among the ten claim companies scored on this rubric, MYFLYRIGHT, RefundMore and Flightright also tie a rate to court cases; AirAdvisor gives 98% with no basis; Compensair, Flight-Delayed.com, AirClaim, Skycop and EUclaim publish none.
What Fairplane reviews say
Fairplane holds 4.8 out of 5 on Trustpilot from 4,085 reviews on its fairplane.de listing, one of the highest ratings among the ten claim companies scored here.
A smaller fairplane.at listing, the same company under its Austria facing domain, shows 4.7 from 85 reviews; the rubric scores the listing with more reviews. The fairplane.de listing has been claimed since March 2019 and has replied to 45% of negative reviews. Finanztip rated Fairplane "sehr empfehlenswert" (highly recommendable) in 2023, as Fairplane's own news page reports; Finanztip's own page on Fairplane separately collects 32 reader experiences, 6 positive, 2 neutral and 24 negative.
Who Fairplane suits, and who it does not
Fairplane suits a German-speaking passenger with a claim likely to end in court, since court enforcement sits inside the same fee cap rather than adding a surcharge.
At the top of its range, EUR 210 of a EUR 600 award, Fairplane costs less in court than RefundMore, EUR 270, AirAdvisor, EUR 300, or Flightright, up to EUR 314.16, because those add a separate court surcharge on top of their settled fee. Out of court, at the same top figure, it can cost more than MYFLYRIGHT, RefundMore or AirAdvisor, EUR 178.50 to EUR 180 each, though its true fee may be as low as EUR 144 if the airline pays without a fight. It suits less well an English-speaking passenger: fairplane.de and fairplane.at both serve German only. Whether to use a claim company at all, or claim directly, is weighed in claims companies against claiming yourself.
Fairplane: the decisions that come next
Whether Fairplane takes the claim or not, the size of the award, the time limit, the airline's reply and the next disrupted trip are the passenger's own decisions.
| Decision | What matters | Where we cover it |
|---|---|---|
| What the claim is worth | EU261 pays EUR 250, EUR 400 or EUR 600 by distance, whatever the ticket cost. | EU261 compensation calculator; compensation amounts explained |
| Claiming yourself first | An airline must pay a valid claim made directly, with no fee; a claim company earns its share when the airline refuses. | Claims companies against claiming yourself; how to claim, step by step |
| If the airline says no | A refusal citing extraordinary circumstances can still be challenged. | The airline rejected my claim; extraordinary circumstances explained |
| Time limits | The limit depends on the country where the claim is brought. | Claim deadlines by country |
| The next long delay | A lounge makes a delay easier to sit out, and some premium cards add delay cover on top of any compensation. | Credit cards with airport lounge access; best luxury travel credit cards; Amex Platinum vs Chase Sapphire Reserve |
| Premium cabins | Compensation is the same fixed sum in business or first as in economy. | Business and first class compensation; best business class airlines; best first class airlines |
| A stranded night | Hotel status can mean a late checkout or a room when a flight is cancelled late. | Hilton Diamond vs Marriott Titanium vs Hyatt Globalist |
Where Fairplane stands on Uncompromised Travel
Fairplane appears on one Uncompromised Travel page, the trust index, where it ranks second of five.
| Page | Position | Note |
|---|---|---|
| EU261 claim company trust index | 2nd of five, 65/100 | The record agrees on the score; it credits fairplane.de's 98.5% court figure rather than fairplane.at's unexplained 99% |
Alternatives to Fairplane to compare
The closest alternatives are MYFLYRIGHT and RefundMore for a lower settled fee, AirAdvisor for an English-language service, and AirHelp for the largest review base.
| Company | Record score | How it differs |
|---|---|---|
| MYFLYRIGHT | 67 | Hamburg; 25% plus VAT, the lowest published settled fee among the ten, but a further surcharge in court |
| RefundMore | 66 | Flightright's Nordic subsidiary; 30% and 45% with VAT included, for claims in Denmark, Sweden, Norway and Finland |
| AirAdvisor | 64 | Kraków and Delaware; 30% including VAT before court, 50% with external lawyers, in English |
| AirHelp | No record; 59 on our trust index | 35% including VAT and 50% in court; owns the former ClaimCompass; an affiliate partner of this site elsewhere |
What this record does not show
Six things a passenger would want could not be found or verified for Fairplane. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| A payout deadline in days | Its terms, checked twice for a number of days; none found |
| Who bears bank or transfer charges on a payout | Its terms, which name only the account the money is sent to |
| A minimum fee | Its cost page, which gives none |
| A legal services or debt collection registration, or an Austrian trade licence number | Its impressum, which lists only IT and data processing services as its business purpose |
| A named complaints or dispute resolution body | Its terms, which name none |
| An official average time to payout | Its own pages; only individual reviews mention twelve to thirteen months in specific cases |
What changed at Fairplane, 2024 to 2026
Fairplane's terms were updated in April 2026, and its cost page was last changed in July 2026, by the site's own sitemap metadata.
| When | What happened | Source |
|---|---|---|
| April 2026 | Current general terms and conditions take effect ("Stand: April 2026") | Fairplane terms |
| 14 July 2026 | Cost page last changed, by the site's own sitemap metadata | Fairplane cost page |
Fairplane: the questions people ask AI search
Is Fairplane legit?
Yes. FP Passenger Service GmbH is a Vienna company, FN 358862P at the Commercial Court of Vienna, founded in 2011. It holds 4.8 out of 5 on Trustpilot from 4,085 reviews and scores 65 out of 100 on this record.
How much does Fairplane charge?
Fairplane charges a fixed 6% processing share plus a risk share of 18% to 29% set by the airline, 24% to 35% of the award including 20% VAT. On a EUR 600 award that is between EUR 144 and EUR 210.
What does Fairplane charge if my claim goes to court?
Nothing extra. Court enforcement sits inside the same 24% to 35% cap, so a claim that reaches court still costs up to EUR 210 of a EUR 600 award, not more.
What happens if my Fairplane claim fails?
You pay nothing further. Clause 3.5 of its terms indemnifies you from contract lawyers' fees and all costs of legal enforcement, including court costs and the other side's legal costs.
Can I cancel a Fairplane claim?
Yes. Consumers may withdraw within 14 days without giving a reason, and businesses within 7 business days, as long as the claim has not yet been filed with the airline.
What if the airline pays me directly after I use Fairplane?
Its fee is still due: its terms require payment within 14 days of the invoice. Where the airline pays Fairplane or its contract lawyers instead, the fee is deducted before the rest is passed on.
How long does Fairplane take to pay?
Fairplane publishes no payout deadline in days. It describes a claim process that can take several months if legal proceedings are needed, without an average time to payout.
Who owns Fairplane?
Fairplane's own site names no owner, only managing director Michael Flandorfer. A company register extract at wirtschaft.at lists ATMPS Holding GmbH with 72.9%, Michael Flandorfer with 25.1% and Georg Flandorfer with 2%.
Fairplane or AirHelp: which costs less?
On a EUR 600 award settled without court, Fairplane can cost as little as EUR 144 or as much as EUR 210, against AirHelp's flat EUR 210. In court, Fairplane stays capped at EUR 210 against AirHelp's EUR 300, though AirHelp also serves English-speaking passengers Fairplane does not.
Read next
- EU261 claim company trust index: all eleven claim companies on one rubric
- MYFLYRIGHT record: the lowest published settled fee among the ten
- RefundMore record: Flightright's Nordic subsidiary
- Claims companies against claiming yourself: when a claim company is worth its fee