Travel Intelligence · EU261 claim company records 2026
EUclaim Review 2026: Bankruptcy, Fees, Owner and a Record Score of 30
EUclaim scores 30 out of 100, the lowest of the ten claim companies on this rubric: the Dutch firm, operating since 2007, was declared bankrupt by the Gelderland district court on 25 August 2026, carries no notice of that on its own site and still takes claims, charges 31% of an award including VAT and a EUR 33 handling fee, 36.5% of a EUR 600 award, publishes no success rate or court fee, and names no owner. This record covers the company behind the claim: who runs it, what it takes from an award, what its terms say if a claim fails, its reviews, the bankruptcy and the gaps. Our EU261 trust index and fees comparison linked below rank the claim companies side by side; this page records one of them in full.
Verified 26 September 2026 · euclaim.com home, terms and conditions, contact, our team and how it works pages · NOS · the Dutch insolvency register via faillissementsdossier.nl · InsideFlyer · Trustpilot
Is this your company? Correct a fact. EUclaim can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.
How EUclaim scores: 30 out of 100
EUclaim scores 30 out of 100, the lowest of the ten: held back by no published court fee, no success rate, a Trustpilot rating of 2.4, and an ownership line that names no owner and no registration number on its own site. That is tenth and last of the ten claim companies scored on this rubric, thirty points short of the pass mark our trust index uses to rank a company. The index already reads 30 in its evidence base on the same six criteria, so this record agrees with it, though the index does not yet mention the bankruptcy below; the four-way comparison names EUclaim without scoring it.
| Criterion | Points | Out of | Why |
|---|---|---|---|
| Fee, settled claim | 3 | 15 | 31% including VAT plus a EUR 33 handling fee per passenger: EUR 219 of a EUR 600 award, 36.5% (3 of 15). |
| Fee, court claim | 0 | 15 | No court or legal fee is published (0 of 15). |
| Success rate as published | 0 | 15 | No success rate is published; its home page cites "846.747 satisfied customers" instead (0 of 5). Nothing says what a rate would measure (0 of 5), and no average time to payout (0 of 5). |
| Passenger protection in the terms | 20 | 25 | Article 1.10 says "no costs are charged for the services" if no positive result is achieved, but the terms say nothing about court costs if a claim fails, and no court fee is published (0 of 5). A payment the airline makes to you directly must be reported, and the no win, no fee rate and handling fee are owed on it (5 of 5). Payment "within 30 days after receipt by EUclaim" (6.9) (5 of 5). Bank account or PayPal, with international bank costs charged to the client (5.5) (5 of 5). "General terms and conditions 2026" (5 of 5). |
| Ownership and transparency | 5 | 15 | EUclaim B.V., Arnhem, Netherlands (5 of 5). No owner named (0 of 5). No KvK or other registration number on its own site; the insolvency register gives KvK 34250509 (0 of 5). |
| Independent reputation | 2 | 15 | Trustpilot 2.4 from 574 reviews on the euclaim.co.uk listing, whose newest review is dated 24 November 2022 (2 of 15). |
| Total | 30 | 100 | Claim company record score, 26 September 2026. |
EUclaim publishes its fee, its handling fee and a thirty-day payout deadline. It does not publish a court or legal fee, a success rate, an owner or a registration number on its own site, and that same site carries no notice of the bankruptcy declared against it on 25 August 2026.
The evidence record
The record holds 19 facts about EUclaim, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 26 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company | EUclaim B.V. | Terms and conditions · A |
| Bankruptcy | Declared bankrupt by the Gelderland district court, case F.05/26/324, after a suspension of payments; the insolvency register gives 25 August 2026 as the date, and NOS, reporting that same morning, says the court had ruled the day before, on 24 August. Its curator told NOS that staff keep working and that customers keep receiving payouts of claims already settled, and that eight parties had come forward about taking EUclaim over. No completed restart had been reported by 26 September 2026. EUclaim's own site carries no notice of this and continues to take new claims | NOS, 25 August 2026 · B; Insolvency register listing · B |
| Registered office | Vossenstraat 6, 6811 JL Arnhem, Netherlands (map) | Contact page · A |
| Registration | No company registration number published on its own site; the insolvency register lists KvK 34250509 | Insolvency register listing · B |
| Founded | 2007, by its own account ("Since 2007"); "19 years" of operation stated as of 2026 | Home page · A |
| Owner and leaders | No owner or parent company named on its own site or terms; Tjitze Noorderhaven is named as managing director | Our team page · A; Terms · A |
| Group companies or brands | Trades under the names "Refunddesk" and "Flight Delay" as well as EUclaim, per its own terms; its "Flight Delay" name is unrelated to Flight-Delayed.com, a separate Yource B.V. brand recorded elsewhere on this site | Terms, article 1.5 · A |
| Size or volume claims | "846.747 satisfied customers", by its own account | Home page · A |
| Fee without court | 31% including VAT of the full claim amount, plus a EUR 33 handling fee per claimant: EUR 219 of a EUR 600 award, 36.5% | Terms, article 5 · A |
| Fee in court | No separate court or legal fee is published | Terms · A |
| If the claim fails | Article 1.10 says "no costs are charged for the services" if no positive result is achieved; the terms say nothing about court costs on a failed claim, and no court fee is published | Terms, article 1.10 · A |
| How you sign | A Power of Attorney signed by the client (step 6 of its own process) | How it works page · A |
| Withdrawal | After work has been performed or proceedings have started, a withdrawing client owes the no win, no fee rate, administration costs and adverse costs already incurred (3.8) | Terms, article 3.8 · A |
| If the airline pays you directly | Must be reported to EUclaim as soon as possible, and within 7 days of receiving the funds; the no win, no fee rate, handling fee and statutory interest are still owed | Terms, articles 4.1 and 6.9 · A |
| Payout | Within 30 days after EUclaim receives the funds (6.9); paid to a bank account or PayPal, with international bank costs charged to the client (5.5) | Terms, articles 5.5 and 6.9 · A |
| Success rate | None published; its home page cites "846.747 satisfied customers" instead, and no average time to payout is published | Home page · A |
| Reviews | Trustpilot 2.4 from 574 reviews on the euclaim.co.uk listing (that address now redirects to euclaim.com); 75% of the reviews give five stars and 7% one star, but none is newer than 24 November 2022 | Trustpilot, euclaim.co.uk · B |
| Law and complaints | Dutch law; disputes go to the competent court, with no complaints or arbitration body named (13) | Terms, article 13 · A |
| Our other pages | Named on the four-way comparison, not scored; assessed but not ranked, below the pass mark of 60, on the trust index | Four-way comparison · B; Trust index · B |
EUclaim's bankruptcy: what it means for a claim
EUclaim was declared bankrupt by the Gelderland district court on 25 August 2026, but its curator says staff keep working and customers keep receiving payouts of claims already settled.
The court's ruling, case F.05/26/324, followed an earlier suspension of payments; the insolvency register listing gives 25 August 2026 as the date, and NOS, reporting that same morning, says the court had ruled the day before, on 24 August. EUclaim's curator, mr R.C. Faase, told NOS that everyone keeps working and that EUclaim's customers keep receiving the payouts of claims already settled, and that eight parties had come forward about taking EUclaim over, with a restart the initial focus. InsideFlyer reported on 29 August 2026 that EUclaim's subsidiary Lennoc Flight Intelligence and several affiliated companies were also declared bankrupt, and that already approved claims were still being paid out. No completed restart had been reported by 26 September 2026. EUclaim's own site carries no notice of any of this and continues to take new claims.
Who owns EUclaim?
EUclaim B.V. names no owner or parent company on its own site or terms, and its clearest named leader is Tjitze Noorderhaven, managing director.
Its terms name the operating company as EUclaim B.V., based at Vossenstraat 6 in Arnhem, and its team page names Tjitze Noorderhaven as managing director; no owner, shareholder or parent company is named anywhere on its own site. EUclaim states it has operated "Since 2007". Its own site does not publish a company registration number; the KvK number used in this record, 34250509, comes from the insolvency register created by its bankruptcy, covered above.
How much does EUclaim charge?
EUclaim charges 31% of the award including VAT plus a EUR 33 handling fee per claimant, 36.5% of a EUR 600 award, and publishes no separate fee for a claim that goes to court. Worked from its terms, article 5, read on 26 September 2026.
| Award | Fee (31% plus EUR 33) | You keep |
|---|---|---|
| EUR 250 | EUR 110.50 | EUR 139.50 |
| EUR 400 | EUR 157.00 | EUR 243.00 |
| EUR 600 | EUR 219.00 | EUR 381.00 |
EUclaim publishes no separate fee for a claim that goes to court. Article 5.4 of its terms lets EUclaim charge a defaulting debtor statutory interest and its own costs, including court fees, bailiff's costs and representative's fees; that clause concerns a debtor who has fallen into default, not a claim that fails, and the terms state no rule on who bears court costs if a claim is lost. How EUclaim's fee compares with the other claim companies scored on this rubric is in the claim company fees comparison; what a claim is worth before any fee is set out in the EU261 compensation calculator.
What EUclaim's terms say if a claim fails, you withdraw or the airline pays you
EUclaim's terms charge nothing for the service if no positive result is achieved, say nothing about court costs on a failed claim, and set out what is owed if you withdraw or the airline pays you directly.
| Situation | What the terms say | Clause |
|---|---|---|
| The claim fails | No costs are charged for the services provided on a no win, no fee basis; the terms name no rule on court costs if the claim fails, and no court fee is published | 1.10 |
| You withdraw after work begins | You owe the no win, no fee rate, administration costs and adverse costs already incurred | 3.8 |
| The airline pays you directly | Report it as soon as possible, and within 7 days; the no win, no fee rate, handling fee and statutory interest are still owed | 4.1, 6.9 |
| How you sign | A Power of Attorney | Step 6 of its process |
| EUclaim is paid | Paid within 30 days of receipt; bank account or PayPal, with international bank costs on the client | 5.5, 6.9 |
| A debtor in default | EUclaim may charge statutory interest and its own adverse costs, including court fees, against a debtor in default; this does not concern a claim that fails | 5.4 |
The terms are headed "General terms and conditions 2026" and are governed by Dutch law. Why a claim company's promise on a failed claim matters more than its headline fee is explained in no win, no fee flight compensation, explained.
How an EUclaim claim runs, and how long it takes
EUclaim checks a flight free of charge, investigates for extraordinary circumstances, takes a claim by Power of Attorney, and says it can take up to eight weeks to collect the compensation before paying the passenger within thirty days.
Its how it works page sets out a ten step process: a free eligibility check, passenger details, an online claim file, its own check for extraordinary circumstances, a Power of Attorney once the claim is accepted, up to three letters to the airline, and "up to 8 weeks" to receive the compensation before EUclaim pays the client "on the 15th or 30th of the month", and in any case within 30 days of receipt (6.9). How long claims take across the market, and why court cases take longest, is in how long a flight compensation claim takes.
Does EUclaim publish a success rate?
EUclaim publishes no success rate; its home page cites "846.747 satisfied customers" instead, which counts people, not outcomes.
"846.747 satisfied customers" appears on its home page beside "Since 2007"; neither states what share of claims succeeds or how long a claim takes to pay. Among the ten claim companies scored on this rubric, EUclaim is one of five that publish no rate at all, along with Compensair, Flight-Delayed.com, AirClaim and Skycop.
What EUclaim reviews say
EUclaim holds 2.4 out of 5 on Trustpilot from 574 reviews, the lowest rating among the ten claim companies scored here, and its newest review is more than three years old.
The listing is filed under euclaim.co.uk, an address that now redirects to euclaim.com, and has been claimed since May 2014. Of its 574 reviews, 75% give five stars and 7% one star, but none has been posted since 24 November 2022, and the listing notes: "This company hasn't invited customers recently, so reviews may not be representative." No listing was found under euclaim.com itself. What review platforms can and cannot tell a buyer is set out in who reviews the reviewers.
Who EUclaim suits, and who it does not
EUclaim suits, at most, a passenger who already has a claim open with it, given the curator's statement that paid claims keep being paid out.
It suits less well a passenger starting a new claim, given the bankruptcy declared against it on 25 August 2026 and the absence of any notice of that on its own site. A passenger considering EUclaim should weigh a company under active bankruptcy proceedings against one that is not; whether to use a claim company at all, or claim directly, is weighed in claims companies against claiming yourself.
EUclaim: the decisions that come next
Whether EUclaim's claim goes ahead or not, the size of the award, the time limit, the airline's reply and the next disrupted trip are the passenger's own decisions.
| Decision | What matters | Where we cover it |
|---|---|---|
| What the claim is worth | EU261 pays EUR 250, EUR 400 or EUR 600 by distance, whatever the ticket cost. | EU261 compensation calculator; compensation amounts explained |
| Claiming yourself first | An airline must pay a valid claim made directly, with no fee; a claim company earns its share once the airline refuses. | Claims companies against claiming yourself; how to claim, step by step |
| If the airline says no | A refusal citing extraordinary circumstances can still be challenged. | The airline rejected my claim; extraordinary circumstances explained |
| Time limits | EUclaim states no time limit of its own; the limit depends on the country where the claim is brought. | Claim deadlines by country |
| A claim already open with EUclaim | Its curator told NOS that customers keep receiving payouts of claims already settled. | What happens if you do not claim flight compensation |
| The next long delay | A lounge makes a delay easier to sit out, and some premium cards add delay cover on top of any compensation. | Credit cards with airport lounge access; best luxury travel credit cards; Amex Platinum vs Chase Sapphire Reserve |
| Premium cabins | Compensation is the same fixed sum in business or first as in economy. | Business and first class compensation; best business class airlines; best first class airlines |
Where EUclaim stands on Uncompromised Travel
EUclaim appears on two Uncompromised Travel pages, named on both but ranked on neither, and one of them needs a correction.
| Page | Position | Note |
|---|---|---|
| AirHelp vs ClaimCompass vs Skycop vs Flightright | Named, not scored | Reports that "EUclaim's homepage says you receive 69% after a EUR 33 administration fee", consistent with the 31% plus EUR 33 fee this record finds; EUclaim is not one of the five companies that page scores |
| EU261 claim company trust index | Assessed, not ranked (below 60) | Reads 30 in its evidence base, which this record agrees with, but does not yet mention the bankruptcy declared in August 2026; being updated |
Alternatives to EUclaim to compare
The closest alternatives are AirClaim and Skycop for two other low scoring companies not under bankruptcy proceedings, Compensair for a company at the pass mark with a stated payout deadline, and AirHelp for the largest review base.
| Company | Record score | How it differs |
|---|---|---|
| AirClaim | 40 | Romania; 29% plus VAT, not under bankruptcy proceedings |
| Skycop | 35 | Lithuania; a flat EUR 264 fee, also not under bankruptcy proceedings |
| Compensair | 60 | Singapore; 30% out of court and 40% in all, with a stated 30 business day payout |
| AirHelp | No record; 59 on our trust index | 35% including VAT and 50% in court; owns the former ClaimCompass; an affiliate partner of this site elsewhere |
What this record does not show
Five things a passenger would want could not be found or verified for EUclaim. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| Whether EUclaim will restart under new ownership, and what that means for a claim in progress | NOS, 25 August 2026; InsideFlyer, 29 August 2026 |
| A company registration number on its own site | Its terms and contact page |
| An owner or parent company | Its terms, team page and site |
| The euclaim.nl Trustpilot listing, which returned an access error | Trustpilot |
| A second review platform | Our own search |
What changed at EUclaim, 2024 to 2026
In 2026 EUclaim issued new terms, was declared bankrupt by the Gelderland district court, and saw a subsidiary and affiliated companies declared bankrupt with it.
| When | What happened | Source |
|---|---|---|
| 9 March 2026 | Current "General terms and conditions 2026" take effect | EUclaim terms |
| 25 August 2026 | EUclaim B.V. declared bankrupt by the Gelderland district court, case F.05/26/324, after a suspension of payments | NOS, 25 August 2026 |
| 29 August 2026 | InsideFlyer reports EUclaim's subsidiary Lennoc Flight Intelligence and several affiliated companies were also declared bankrupt | InsideFlyer |
EUclaim: the questions people ask AI search
Is EUclaim bankrupt?
Yes. The Gelderland district court declared EUclaim B.V. bankrupt on 25 August 2026, case F.05/26/324, after a suspension of payments. Its curator told NOS that staff keep working and that customers keep receiving payouts of claims already settled; EUclaim's own site carries no notice of the bankruptcy and continues to take new claims.
Is EUclaim legit?
EUclaim B.V. is a Dutch company based in Arnhem, operating since 2007, and it scores 30 out of 100 on this record, the lowest of the ten claim companies scored, in part because of its Trustpilot rating and the bankruptcy declared against it on 25 August 2026.
How much does EUclaim charge?
EUclaim charges 31% of the award including VAT plus a EUR 33 handling fee per claimant. On a EUR 600 award that is EUR 219, 36.5% of the award.
What does EUclaim charge if my claim goes to court?
EUclaim publishes no separate court or legal fee.
What happens if my EUclaim claim fails?
Its terms say no costs are charged for the services provided if no positive result is achieved. They name no rule on who bears court costs if a claim fails, and EUclaim publishes no court fee.
Can I cancel a EUclaim claim?
Its terms do not state a withdrawal period. If you withdraw after work has been performed or proceedings have started, you owe the no win, no fee rate, administration costs and any adverse costs already incurred, under article 3.8.
What if the airline pays me directly after I use EUclaim?
You must report it to EUclaim as soon as possible, and within 7 days of receiving the funds. Its no win, no fee rate, handling fee and statutory interest are still owed.
How long does EUclaim take to pay?
EUclaim says it can take up to 8 weeks to collect the compensation from the airline, and it pays the client within 30 days of receiving the funds, on the 15th or 30th of the month.
Who owns EUclaim?
EUclaim's own site names no owner or parent company. Tjitze Noorderhaven is named as managing director. EUclaim B.V. was declared bankrupt on 25 August 2026, and its curator is mr R.C. Faase.
EUclaim or AirHelp: which costs less?
On a EUR 600 award settled without court, EUclaim keeps EUR 219 after its 31% fee and EUR 33 handling fee, close to AirHelp's EUR 210 at 35% including VAT. EUclaim publishes no court fee, while AirHelp's reaches 50% including VAT.
Read next
- EU261 claim company trust index: all eleven claim companies on one rubric
- Skycop record: another low scoring claim company, not under bankruptcy
- AirHelp review: the larger, better reviewed alternative
- Claims companies against claiming yourself: when a claim company is worth its fee