Travel Intelligence · EU261 claim company records 2026
ClaimCompass Review 2026: The AirHelp Sale, Fees Today and Why It Is Assessed, Not Scored
ClaimCompass was a Bulgarian flight compensation claim company that AirHelp bought in November 2024, and claimcompass.eu now redirects straight to AirHelp, so there is no separate ClaimCompass fee, terms or claims process left to score. This record covers what happened to the company, what a claim started at its old address costs today under AirHelp, the terms that now apply, the reviews left behind and the gaps. Our EU261 trust index and fees comparison linked below rank the ten claim companies still operating side by side; this page records the one AirHelp absorbed.
Verified 26 September 2026 · claimcompass.eu (confirmed redirect) · airhelp.com fees and terms pages · press coverage of the AirHelp acquisition · Trustpilot
Is this your company? Correct a fact. ClaimCompass can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the record changes only if the evidence does.
Why ClaimCompass is assessed, not scored
ClaimCompass is assessed but not scored because AirHelp bought it in November 2024 and claimcompass.eu now redirects to AirHelp, leaving no separate ClaimCompass fee, terms or claims process to score. A record needs its own fee, terms and claims process to score, and none remain under the ClaimCompass name. Each of the six criteria below is assessed against what a passenger gets today by starting a claim at its old address, an AirHelp claim, and where our own pages describe the sale is set out further down this record.
| Criterion | What the record shows |
|---|---|
| Fee, settled claim | No ClaimCompass fee exists. A claim started at claimcompass.eu today is an AirHelp claim at 35% including VAT, EUR 210 of a EUR 600 award (AirHelp price list PL2.26, 11 August 2026). Before the sale, a third-party review site reported a ClaimCompass fee of 25% including VAT (historical, grade C). |
| Fee, court claim | AirHelp adds a 15% legal action fee including VAT, 50% in all. |
| Success rate as published | None for ClaimCompass. AirHelp states 99.7% without saying what it measures (read by our trust index on 24 September 2026). |
| Passenger protection in the terms | AirHelp's terms apply (version GTU4.26, effective 18 September 2026): no fee if the claim fails, and "Win or lose, AirHelp will pay all legal costs". AirHelp's page for ClaimCompass customers asks those with claims already open to write in; its contact address is hidden from our reader. |
| Ownership and transparency | AirHelp, which announced the purchase on 27 November 2024. ClaimCompass was founded in Sofia, Bulgaria, by Tatyana Mitkova, Alexander Sumin and Velizar Shulev, in 2015 by most accounts (one says 2016). Its former legal entity and registration number were not found. |
| Independent reputation | Its Trustpilot listing is still live: 4.5 from 2,779 reviews, newest 18 February 2026. |
ClaimCompass no longer publishes anything of its own: its former site is a redirect, and every fee, term and process a passenger meets today belongs to AirHelp. What survives under its name is a live Trustpilot listing and a press record of its founding and sale; its former legal entity, registration number and full registered address were not found anywhere our reader could reach.
The evidence record
The record holds 19 facts about ClaimCompass, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 26 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company | ClaimCompass, a Bulgarian flight compensation claim company; AirHelp announced its purchase on 27 November 2024, and claimcompass.eu now returns a redirect straight to AirHelp | claimcompass.eu · A; Travel Daily News · B |
| Registered office | Not confirmed beyond Sofia, Bulgaria; no street address was found in any source read, and ClaimCompass's own site, where one might once have appeared, no longer operates independently | Finsmes, 2020 · B |
| Registration | No Bulgarian company registration number or legal entity name was found in any source read | Search of claimcompass.eu, acquisition press and two funding profiles · C |
| Founded | 2015 by most accounts, by Tatyana Mitkova, Alexander Sumin and Velizar Shulev; one source gives 2016 | Travel Daily News · B; Trending Topics · B |
| Owner and leaders | AirHelp, which announced the purchase on 27 November 2024, deal terms undisclosed; founded by Tatyana Mitkova (founder and chief executive), Alexander Sumin and Velizar Shulev | Travel Daily News · B; Finsmes, 2020 · B |
| Group companies or brands | None of its own; it now operates entirely inside AirHelp's group, under AirHelp Germany GmbH's fees and terms | AirHelp terms · A |
| Registration as a legal or debt collection service | None found for ClaimCompass itself; AirHelp Germany GmbH, whose terms now govern a claim, is entered as HRB 196015 B at the Charlottenburg local court, a commercial register entry rather than a legal services or debt collection registration | AirHelp terms · A |
| Size or volume claims | None published; claimcompass.eu carries no content of its own to state one | claimcompass.eu · A |
| Fee without court | No ClaimCompass fee exists any longer. A claim started at claimcompass.eu today is an AirHelp claim: 35% of the compensation including VAT, EUR 210 of a EUR 600 award, under price list PL2.26, updated 11 August 2026. Before the sale, a third-party review site reported a ClaimCompass fee of 25% including VAT, historical and not confirmed on ClaimCompass's own pages | AirHelp fees · A; euflightcompensation.com · C |
| Fee in court | AirHelp adds a 15% legal action fee including VAT, deducted in addition to the service fee: 50% of the award in all | AirHelp fees · A |
| If the claim fails | No fee where the Compensation Service does not result in payment; "Win or lose, AirHelp will pay all legal costs, which can amount to €1,000" | AirHelp fees · A |
| How you sign | A customer typically assigns the claim to AirHelp, which pursues it in its own name, except in jurisdictions that require an authority document instead | AirHelp terms · A |
| Withdrawal | Not verified for this record; AirHelp's general withdrawal terms were not re-checked on 26 September 2026, only its fees and terms date were | AirHelp terms · C |
| If the airline pays you directly | Not verified for this record on 26 September 2026; an earlier reading found fees and legal expenses may still be invoiced, not re-checked here | AirHelp terms · C |
| Payout | Not verified for this record on 26 September 2026; an earlier reading found no payout deadline in days and no additional banking commissions, not re-checked here | AirHelp fees · C |
| Success rate | None for ClaimCompass. AirHelp states 99.7% without saying what it measures; read by our trust index on 24 September 2026, not re-verified for this record | AirHelp home page · C |
| Reviews | Its Trustpilot listing is still live: 4.5 from 2,779 reviews, newest 18 February 2026, claimed since August 2016 | Trustpilot, claimcompass.eu · B |
| Law and complaints | AirHelp's terms: governed by German law, though mandatory provisions of the customer's country of residence may still apply; no complaints or arbitration scheme named in the pages read | AirHelp terms · A |
| Our other pages | Named, not scored, on the four-way comparison, the trust index, the fees comparison and the AirHelp review, all noting the AirHelp sale; our step-by-step claim guide still names it as operating, being corrected | Four-way comparison · B; Trust index · B |
Who owns ClaimCompass?
ClaimCompass is owned by AirHelp, which bought the Bulgarian company founded by Tatyana Mitkova, Alexander Sumin and Velizar Shulev, announcing the purchase on 27 November 2024.
Press reports dated 27 and 28 November 2024 say AirHelp bought ClaimCompass, without disclosing the deal's financial terms. Two of them, Travel Daily News and Travel and Tour World, name its three founders, Tatyana Mitkova, Alexander Sumin and Velizar Shulev, and give 2015 as the founding year; a third, The Recursive, is gated beyond its opening line but confirms the same sale; a fourth, Trending Topics, gives 2016 as the founding year instead. An earlier profile on Finsmes describes ClaimCompass as "a Sofia, Bulgaria passenger rights provider" led by Mitkova as founder and chief executive. Neither its Bulgarian legal entity name nor a registration number was found in any source our reader could reach.
Any claim now runs under AirHelp Germany GmbH, entered at the Charlottenburg local court as HRB 196015 B, per its own terms. Our step-by-step claim guide still names ClaimCompass alongside Skycop as a company that "operates on similar terms," last reviewed 12 July 2026, a year and seven months after the sale, with no mention of it; that line is out of date, and this record corrects it. How AirHelp itself scores on the same rubric is in its own record.
How much does a claim started at ClaimCompass cost today?
A claim started at claimcompass.eu today is an AirHelp claim: 35% of the award including VAT without court, and 50% including VAT once legal action is needed. Worked from AirHelp's own fees page, price list PL2.26, updated 11 August 2026 and read again on 26 September 2026; the historical ClaimCompass fee is reported separately below and is not used in this table.
| Award | AirHelp fee at 35%, no court | AirHelp fee at 50%, in court |
|---|---|---|
| EUR 250 | EUR 87.50, you keep EUR 162.50 | EUR 125.00, you keep EUR 125.00 |
| EUR 400 | EUR 140.00, you keep EUR 260.00 | EUR 200.00, you keep EUR 200.00 |
| EUR 600 | EUR 210.00, you keep EUR 390.00 | EUR 300.00, you keep EUR 300.00 |
Every figure already includes VAT, as AirHelp's fees page states, so this rubric adds nothing further to either percentage. The two columns assume the same award, settled either without legal action or with it; AirHelp's own EUR 600 example matches this table exactly, EUR 390 kept against a EUR 210 fee. Before the sale, a third-party review site, euflightcompensation.com, reported a ClaimCompass fee of 25% including VAT, with examples of an EUR 88 fee on one claim and an EUR 210 fee on another; that figure was never confirmed on ClaimCompass's own pages and is reported here as historical only, grade C. How AirHelp's fee compares with the ten claim companies still trading, on the same EUR 600 award, is in the claim company fees comparison; what a claim is worth before any fee is set out in the EU261 compensation calculator.
What AirHelp's terms say now that a ClaimCompass claim runs under them
AirHelp's terms, version GTU4.26 effective 18 September 2026, charge no fee if the claim fails and say AirHelp bears the legal costs win or lose.
| Situation | What the terms say | Where stated |
|---|---|---|
| The claim fails | No fee is charged where the Compensation Service does not result in payment | Fees page |
| A court case is lost | "Win or lose, AirHelp will pay all legal costs, which can amount to €1,000" | Fees page |
| How you sign | A customer typically assigns the claim to AirHelp, which pursues it in its own name, except in jurisdictions that require an authority document instead | Terms |
| An existing ClaimCompass claim | Customers with a claim already open are asked to write in; new claims are handled by AirHelp specialists going forward | AirHelp claim-compass page |
| Governing law | Governed by German law, though mandatory provisions of the customer's country of residence may still apply | Terms |
AirHelp's fees carry version PL2.26, updated 11 August 2026; its terms carry version GTU4.26, effective 18 September 2026, both read again on 26 September 2026. Its withdrawal, direct payment and payout deadline clauses were not re-checked for this record and are reported in the gaps below. Why a claim company's promise on lost court cases matters more than its headline fee is explained in no win, no fee flight compensation, explained.
How a claim started at ClaimCompass runs now
A claim started at claimcompass.eu today is handled from the outset by AirHelp: the site redirects there immediately, and existing ClaimCompass customers are asked to write in separately.
claimcompass.eu returns an HTTP 302 redirect straight to AirHelp, confirmed on 26 September 2026; there is no separate ClaimCompass claim form, calculator or account left to use. AirHelp's own claim-compass landing page tells former ClaimCompass customers with claims already open to contact it by email; the address is rendered through an email-obfuscation script and could not be read as plain text by our reader. AirHelp publishes no average time from claim to payout for this route. How long claims take across the market generally is in how long a flight compensation claim takes.
Does ClaimCompass publish a success rate?
ClaimCompass publishes no success rate of its own; a claim now runs under AirHelp, which states 99.7% without saying what the figure measures.
The 99.7% figure appears on AirHelp's own site and was read by our trust index on 24 September 2026; it was not re-verified for this record on 26 September, so it is reported here as it stood two days earlier. No average time to payout is published for a claim of this kind.
What ClaimCompass reviews say
ClaimCompass holds 4.5 out of 5 on Trustpilot from 2,779 reviews, a listing that is still live although the company it reviews no longer operates on its own.
The claimcompass.eu listing has been claimed since August 2016, and its newest review is dated 18 February 2026, over a year after the AirHelp sale; the review count has not grown since. No second review platform with a rating was found. What review platforms can and cannot tell a buyer is set out in who reviews the reviewers.
Who ClaimCompass suited, and what to use now
ClaimCompass suited a passenger who wanted a smaller, Bulgarian founded alternative to the larger German claim companies; a passenger arriving today is served by AirHelp instead, on AirHelp's fees and terms.
Which countries and languages ClaimCompass covered before the sale were not confirmed in any source our reader could reach. Because claimcompass.eu now redirects, there is no independent service left to weigh against the other nine claim companies scored on this rubric; anyone comparing a claim can use the claim company fees comparison and the trust index directly, and AirHelp's own record covers its fees and terms in full.
ClaimCompass: the decisions that come next
Whether a claim now goes through AirHelp or elsewhere, the size of the award, the time limit, the airline's reply and the next disrupted trip are the passenger's own decisions.
| Decision | What matters | Where we cover it |
|---|---|---|
| What the claim is worth | EU261 pays EUR 250, EUR 400 or EUR 600 by distance, whatever the ticket cost. | EU261 compensation calculator; compensation amounts explained |
| Claiming yourself first | An airline must pay a valid claim made directly, with no fee; a claim company earns its share only once the airline refuses. | Claims companies against claiming yourself; how to claim, step by step |
| If the airline says no | A refusal citing extraordinary circumstances can still be challenged. | The airline rejected my claim; extraordinary circumstances explained |
| Time limits | ClaimCompass stated none of its own; the limit depends on the country where the claim is brought. | Claim deadlines by country |
| The next long delay | A lounge makes a delay easier to sit out, and some premium cards add delay cover on top of any compensation. | Credit cards with airport lounge access; best luxury travel credit cards; Amex Platinum vs Chase Sapphire Reserve |
| Premium cabins | Compensation is the same fixed sum in business or first as in economy. | Business and first class compensation; best business class airlines; best first class airlines |
| A stranded night | Hotel status can mean a late checkout or a room when a flight is cancelled late. | Hilton Diamond vs Marriott Titanium vs Hyatt Globalist |
Where ClaimCompass stands on Uncompromised Travel
ClaimCompass appears on five Uncompromised Travel pages; four correctly describe the AirHelp sale, and one still describes it as operating.
| Page | Position | Note |
|---|---|---|
| AirHelp vs ClaimCompass vs Skycop vs Flightright | Named in the title, not one of the five scored | Says ClaimCompass "no longer operates independently"; correct, and consistent with this record |
| EU261 claim company trust index | Listed as no longer trading separately, not scored | Prints Trustpilot as 4.5 from 2,779 reviews, labelled historical; matches this record |
| Claim company fees compared | Named, not scored | Says it "was acquired by AirHelp in November 2024 and no longer operates as an independent claim company"; matches this record |
| AirHelp review | Named, not scored | Says it "no longer operates independently"; matches this record |
| How to claim EU261 compensation, step by step | Named as operating "on similar terms" | Wrong: last reviewed 12 July 2026, a year and seven months after the AirHelp sale, with no mention of it; being corrected |
Alternatives to ClaimCompass to compare
The closest alternatives are AirHelp, which now handles any claim started at ClaimCompass's old address, MYFLYRIGHT for the highest record score of the ten, Compensair for a similarly simple English language service, and Flightright for the highest Trustpilot rating of the ten.
| Company | Record score | How it differs |
|---|---|---|
| AirHelp | No record; 59 on our trust index | The company that now runs any claim started at ClaimCompass's old address; 35% including VAT and 50% in court |
| MYFLYRIGHT | 67 | Hamburg; the highest record score of the ten, at 25% plus VAT and a 24-hour direct purchase option |
| Compensair | 60 | Singapore; an English language, no-frills service at 30% out of court |
| Flightright | 58 | Berlin; the highest Trustpilot rating of the ten, 4.9 from 34,977 reviews |
What this record does not show
Six things a passenger would want could not be found or verified for ClaimCompass. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| ClaimCompass's former legal entity name, Bulgarian registration number and full registered address | claimcompass.eu, which redirects; press coverage of the acquisition and two funding round articles |
| The exact calendar date of the AirHelp acquisition | AirHelp's claim-compass page, which gives no date; press dated 27 to 28 November 2024 |
| The contact email AirHelp gives existing ClaimCompass customers | AirHelp's claim-compass page, where it is rendered through an email-obfuscation script |
| Any consumer authority ruling, court case or regulatory action naming ClaimCompass | Press and legal sources searched for this record |
| A second review platform for claimcompass.eu | Reviews.io, Feefo, Trusted Shops, ProvenExpert and eKomi, each searched |
| AirHelp's withdrawal, direct payment, payout deadline and payout method terms, re-verified for this record | AirHelp's terms and fees pages; only its fees and terms date were re-checked on 26 September 2026 |
What changed at ClaimCompass, 2024 to 2026
AirHelp bought ClaimCompass in November 2024, and the fees and terms that now apply to any claim have both been updated since.
| When | What happened | Source |
|---|---|---|
| 27 November 2024 | AirHelp announces its purchase of ClaimCompass; deal terms undisclosed | Travel Daily News |
| 11 August 2026 | AirHelp's current price list, PL2.26, takes effect; it is the fee now applied to a claim started at ClaimCompass's old address | AirHelp fees |
| 18 September 2026 | AirHelp's current terms, version GTU4.26, take effect | AirHelp terms |
ClaimCompass: the questions people ask AI search
Is ClaimCompass legit?
ClaimCompass was a Bulgarian flight compensation claim company, founded in 2015 by most accounts, that AirHelp bought in November 2024. Its Trustpilot listing is still live, 4.5 from 2,779 reviews, but claimcompass.eu now redirects to AirHelp, and there is no separate ClaimCompass service left to score.
How much does ClaimCompass charge?
There is no separate ClaimCompass fee any more. A claim started at claimcompass.eu today is an AirHelp claim at 35% of the compensation including VAT, EUR 210 of a EUR 600 award, under AirHelp's price list PL2.26 of 11 August 2026.
What does a claim cost if it goes to court?
AirHelp adds a 15% legal action fee including VAT, taking the total to 50% of the award: EUR 300 of a EUR 600 award.
What happens if the claim fails?
Under AirHelp's terms, no fee is charged where the Compensation Service does not result in payment, and AirHelp states, "Win or lose, AirHelp will pay all legal costs, which can amount to €1,000."
Can a claim started at ClaimCompass be cancelled?
AirHelp's general withdrawal terms apply, but they were not re-checked for this record on 26 September 2026, so no cancellation window is stated here; AirHelp's own terms page carries its current wording.
What if the airline pays me directly?
AirHelp's terms address direct payment by the airline, but that clause was not re-checked for this record on 26 September 2026, so it is not restated here; AirHelp's own terms page carries its current wording.
How long does it take to be paid?
AirHelp publishes no average time to payout for this route, and its payout deadline and payout method were not re-verified for this record on 26 September 2026.
Who owns ClaimCompass?
AirHelp, which announced the purchase on 27 November 2024, deal terms undisclosed. ClaimCompass was founded in Sofia, Bulgaria, by Tatyana Mitkova, Alexander Sumin and Velizar Shulev, in 2015 by most accounts, one source says 2016.
Is ClaimCompass different from AirHelp?
No. Since the November 2024 sale, a claim started at claimcompass.eu is an AirHelp claim in every respect: AirHelp's 35% fee, its terms, version GTU4.26, and AirHelp Germany GmbH as the contracting entity, HRB 196015 B.
Read next
- EU261 claim company trust index: all eleven claim companies on one rubric
- AirHelp record: the company that now runs a ClaimCompass claim
- MYFLYRIGHT record: the highest record score of the ten
- Claims companies against claiming yourself: when a claim company is worth its fee