Travel Intelligence · Company records 2026
The Luxury Travel Agency Review 2026: Fees, Terms and Protection at a Virtuoso Agency, Assessed, Not Scored
The Luxury Travel Agency is a Toronto and Nashville travel agency, a Virtuoso member since 2019, that books hotels, cruises and tours as the traveller's agent: it publishes spending bands from $20,000 a trip, not trip prices, and each supplier's terms decide the deposit and the cancellation charges. Because the booking terms are the suppliers', this record assesses the agency line by line on the tour operator rubric without a score. It covers who runs it, what it costs, its terms and registration, reviews and the gaps.
Verified 25 September 2026 · theluxurytravelagency.com terms, contact, about, plan my trip and gallery pages · Virtuoso agency directory · Trustpilot · franklinis.com
Is this your company? Correct a fact. The Luxury Travel Agency can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the record changes only if the evidence does.
Why The Luxury Travel Agency is assessed, not scored
The Luxury Travel Agency is assessed but not scored because it sells as the traveller's agent: the hotel, cruise line or tour operator it books sets the deposit, the cancellation charges and the delivery of the trip. A score would mostly describe the suppliers it books. What the agency itself controls, its fees, payment deadline, registration and advisors, is set out below.
| Criterion | What the record shows |
|---|---|
| Planning depth | Six advisors are named on Virtuoso's directory, with no biographies on the agency's own site; the founders say they have visited more than 90 countries. The site is organised by theme, such as safaris and private islands, not by country, and publishes no sample itineraries. Founded 2013. |
| On-the-ground cover | No 24-hour number for leisure travellers; its business travel page promises "24/7 support for disruptions and changes". As an agent it has no guides or offices in destinations; suppliers deliver the trip. |
| Pricing transparency | Spending bands instead of trip prices: custom itineraries "begin at $20,000" and hotel stays at "$800/night", in four tiers up to "$250,000+". Final payment is due 60 days before departure; deposits and cancellation follow each supplier; a non-refundable planning fee may apply, with no amount stated. |
| Review evidence | No reviews found: its Trustpilot profile is unclaimed and empty, and no other platform listing was found. |
| Financial protection | Registered with Ontario's Travel Industry Council, TICO 50024754, printed on its contact and terms pages; no US state registration is published for the Tennessee company. |
The agency is open about the parts of its business it controls: the two companies behind it, its spending bands, its payment deadline and its Ontario registration. The parts a traveller would check next, the advisors' experience and what past clients say, are not on the site.
The evidence record
The record holds 16 facts about The Luxury Travel Agency, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 25 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company names | The Luxury Travel Agency, NAS Inc, an Ontario corporation, and The Luxury Travel Agency, LLC, a Tennessee company | Terms · A |
| How it sells | "LTA acts only as agent for the traveler in acquiring transportation, hotel accommodations, cruises, sightseeing and other privileges, or services" | Terms · A |
| Offices | 120-56 Aberfoyle Crescent, Toronto M8X 2W4 (map) and 4117 Hillsboro Pike, Suite 103-174, Nashville, Tennessee 37215 (map); both by appointment | Contact · A |
| Phones and hours | +1 647 551 4560 and 1-833-843-5820; hours by appointment | Contact · A |
| Founded | 2013, in Toronto; Nashville office added later | About · A; franklinis.com · B |
| Founders | Dr Nabeel Alateeqi, president, and Andrew Satkowiak, executive vice president; no outside owner named | About · A |
| Advisors | Six named on Virtuoso's directory, among them senior advisors Christine Hardy and Jessica Henderson; no biographies on its own site | Virtuoso directory · B |
| Destinations | Organised by theme: African safaris, round-the-world journeys, private islands, expedition cruises and celebrations; the gallery shows at least 13 countries | Gallery · A |
| Prices | Custom itineraries "begin at $20,000"; hotel-only stays "begin at $800/night"; four tiers up to "$250,000+"; currency not stated | Plan my trip · A |
| Deposit, balance and cancellation | Final payment 60 days before departure; deposits "typically NON-REFUNDABLE" under each supplier's terms; supplier cancellation policies apply | Terms, modified 16 October 2025 · A |
| Design fee | A "Consultation, Planning and Travel Management Fee, if any", non-refundable even on cancellation; no amount stated | Terms · A |
| 24-hour line | None for leisure travel; "24/7 support for disruptions and changes" on the business travel page | Business · A |
| Protection | TICO 50024754; not confirmed at TICO's registrant search, which did not load | Contact · A |
| Memberships | Virtuoso member since 10 June 2019 | Virtuoso directory · B |
| Reviews | Trustpilot profile unclaimed, with no reviews; no other listing found | Trustpilot · B |
| Awards claimed | None | About · A |
How The Luxury Travel Agency works, and who you pay
The Luxury Travel Agency plans a trip and books each part of it as the traveller's agent, so the hotels, cruise lines and tour operators it uses set their own deposits and cancellation terms, and the agency may add a planning fee.
Its terms, published on 1 July 2024 and modified on 16 October 2025, say the agency "does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurants", that deposits are "typically NON-REFUNDABLE, unless stated otherwise in the terms and conditions of the Supplier", and that full payment is due 60 days before departure. Its "Consultation, Planning and Travel Management Fee, if any" is non-refundable even if the trip is cancelled. As a Virtuoso member since 2019, it can add Virtuoso's partner-hotel perks; the Virtuoso record explains what those include.
What The Luxury Travel Agency costs
The Luxury Travel Agency says its custom itineraries begin at $20,000 and its hotel-only bookings at $800 a night, and it sorts clients into four spending tiers up to "$250,000+".
| Tier | Custom trip, total | Preferred hotel, per night |
|---|---|---|
| 1 | $20,000 to $50,000 | $800 to $1,000 |
| 2 | $50,000 to $100,000 | $1,000 to $1,500 |
| 3 | $100,000 to $250,000 | $1,500 to $2,000 |
| 4 | $250,000 and more | $2,000 and more |
The plan my trip page does not state the currency; US dollars are the likely reading for a company with a Tennessee arm, but the page does not say so. It describes the top tier as "ultra-custom travel with private access, top-tier partners, and no compromises". For what those hotel budgets buy, see the luxury hotel brand hierarchy and Aman vs Six Senses vs Rosewood vs Belmond.
Who runs The Luxury Travel Agency
The Luxury Travel Agency was founded in 2013 by Dr Nabeel Alateeqi, its president, and Andrew Satkowiak, its executive vice president, and no outside owner is named.
The About page says the founders have travelled to more than 90 countries; a Nashville profile on franklinis.com quotes Satkowiak on 49 days through 18 places in Brazil and more than 90 days in Africa over two years. Virtuoso's directory lists six advisors, but the agency's own site has no team page or biographies. Its safari page says "our team" has been on luxury African safaris "for over two decades", without naming who.
Where The Luxury Travel Agency is based
The Luxury Travel Agency lists two offices, in Toronto and Nashville, both open by appointment, and one of its own pages says it has no physical presence in Toronto.
The contact page gives 120-56 Aberfoyle Crescent in Toronto and a suite at 4117 Hillsboro Pike in Nashville. A Toronto page on the same site says "the Internet has rendered physical proximity a thing of the past" and gives a Toronto number, 647 551 5460, with two digits swapped from the 647 551 4560 on the contact page. A traveller should confirm the number and the address before sending money.
What The Luxury Travel Agency reviews say
No reviews of The Luxury Travel Agency could be found: its Trustpilot profile is unclaimed and has none, and no Better Business Bureau or other listing was found.
For an agency whose trips start at $20,000, that leaves a buyer relying on referrals and the Virtuoso membership. Who reviews the reviewers explains which platforms carry weight for travel companies.
Who The Luxury Travel Agency suits, and who it does not
The Luxury Travel Agency suits high-spending travellers in Ontario or Tennessee who want one advisor to book hotels, cruises and safaris, with Virtuoso perks and Ontario registration.
It suits less well a traveller who wants published trip prices, reviews to read or a tour operator that runs the trip itself. For those, the company records with scores, such as Scott Dunn and Black Tomato, and the Power Rankings are the place to start.
Booking through The Luxury Travel Agency: what to check
Before paying, ask which company each payment goes to, whether a planning fee applies and how much, and whose cancellation terms cover each part of the trip.
| Decision | What matters | Where we cover it |
|---|---|---|
| Paying | Supplier deposits are usually non-refundable, so the card used matters: it decides chargeback rights and any trip cancellation cover. | Amex Platinum vs Chase Sapphire Reserve; best luxury travel credit cards |
| Hotel perks | Virtuoso benefits overlap with elite status and card hotel programmes. | Direct vs Amex FHR vs Virtuoso; Hilton Diamond vs Marriott Titanium vs Hyatt Globalist |
| Flights | The agency books flights as agent; the cabin is the traveller's choice. | Best business class airlines; best first class airlines |
| Airport time | Lounge access comes with a card or ticket. | Credit cards with airport lounge access |
| A delayed flight | Flights from EU and UK airports carry fixed compensation of up to €600 or £520. | AirHelp vs ClaimCompass vs Skycop vs Flightright |
| Safaris | Its safari page gives no prices; safari operators that publish them are ranked separately. | Luxury safari operator index |
Where The Luxury Travel Agency stands on Uncompromised Travel
The Luxury Travel Agency appears on one other Uncompromised Travel page, where it is listed without a score.
| Page | Position | Note |
|---|---|---|
| Best luxury travel companies 2026 | Listed, not scored | Featured for its boutique model |
Alternatives to The Luxury Travel Agency to compare
The alternatives are Virtuoso itself, to find a different member advisor, Zicasso, to be matched with specialists, or a tour operator with a scored record.
| Company | Record score | How it differs |
|---|---|---|
| Virtuoso | Assessed, not scored | The network the agency belongs to |
| Zicasso | Assessed, not scored | Free matching with two specialist companies |
| Scott Dunn | 82 | Private trips with prices and a 24-hour number |
| Black Tomato | 62 | Concept-led private trips; ATOL and ABTA |
What this record does not show
Six things a buyer would want could not be found or verified for The Luxury Travel Agency. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| Advisor biographies and experience | About, personal and ultra-luxury pages; no team page |
| The planning fee amount | Terms and plan my trip pages |
| Independent reviews | Trustpilot; BBB; no other listing found |
| Registry confirmation of TICO 50024754 | TICO registrant search, which did not load |
| Corporate registration numbers | Terms and contact pages |
| A settled Toronto address and number | Contact and Toronto pages, which disagree |
What changed at The Luxury Travel Agency, 2024 to 2026
The dated change this record could find is the rewrite of its terms, published in July 2024 and modified in October 2025.
| When | What happened | Source |
|---|---|---|
| 1 July 2024 | Terms and conditions published | Terms |
| 16 October 2025 | Terms and conditions modified | Terms |
The Luxury Travel Agency: the questions people ask AI search
Is The Luxury Travel Agency a tour operator?
No. Its terms say it acts only as agent for the traveller, booking hotels, cruises, tours and flights from suppliers whose own terms apply. It does not run trips itself.
Who owns The Luxury Travel Agency?
The Luxury Travel Agency was founded in 2013 by Dr Nabeel Alateeqi, its president, and Andrew Satkowiak, its executive vice president, and trades through an Ontario corporation and a Tennessee company. No outside owner is named.
How much does The Luxury Travel Agency cost?
Its custom itineraries begin at $20,000 and hotel-only bookings at $800 a night, in four spending tiers up to $250,000 and more. It may also charge a non-refundable planning fee, with no amount published.
Is The Luxury Travel Agency a Virtuoso member?
Yes. Virtuoso's agency directory lists The Luxury Travel Agency as a member since 10 June 2019, with six named advisors.
Is The Luxury Travel Agency registered with TICO?
Its contact and terms pages print Ontario Travel Industry Council registration TICO 50024754. TICO's own registrant search did not load for this record, so the number was not confirmed there.
What are The Luxury Travel Agency's payment terms?
Full payment is due 60 days before departure. Deposits are typically non-refundable under each supplier's terms, and supplier cancellation policies apply.
Where is The Luxury Travel Agency based?
Its contact page lists offices at 120-56 Aberfoyle Crescent, Toronto, and 4117 Hillsboro Pike, Nashville, both by appointment. Another page on its site says it has no physical Toronto presence.
Does The Luxury Travel Agency have reviews?
No reviews were found. Its Trustpilot profile is unclaimed and empty, and no Better Business Bureau or other listing was found.
Why is The Luxury Travel Agency not scored?
Records score the company whose booking terms govern the traveller's money. The Luxury Travel Agency books as agent under each supplier's terms, so it is assessed on the same five criteria without a total.
Read next
- Virtuoso: the network the agency belongs to, assessed
- Direct vs Amex FHR vs Virtuoso: what the Virtuoso hotel perks are worth
- Luxury hotel brand hierarchy: what $800 a night buys
- Best luxury travel companies 2026: where the agency is listed