What documents do I need to claim flight compensation?

By Richard Jasinski·Updated 4 November 2026

13 claims companies on this page list the documents they ask for. Most start with a boarding pass or booking confirmation; several also want ID, among them Flight-Delayed, SkyRefund and AviFly; RefundMore wants the original booking confirmation showing every passenger.

What documents do I need to claim flight compensation?

A booking confirmation or boarding pass is what most of the 13 start with; Flightright needs only flight details and says boarding passes are usually not needed out of court, while Skycop says it cannot go to authorities or courts without them. Keep airline emails, the alternative flight details and receipts.

Who is on this page and why. The Uncompromised Travel flight compensation table holds 33 companies: the claims companies ChatGPT names most when asked about flight compensation. Their own websites were read on 20 October 2026, with their Trustpilot profiles. This page carries the claims companies in the table whose own website lists the documents it asks for, in words that can be shown here: 13 companies. Cards are in alphabetical order. Fees are shown as each company publishes them, with their conditions. No company paid to be on this page.

AirAdvisor

Best for: 30% on flight claims, 40% on baggage
Documents: A boarding pass or e-ticket, the booking confirmation, proof of the delay (airport board photos or airline emails), receipts and the actual arrival time.
Fee if it wins: 30% on flight compensation claims and 40% on more complex baggage and reimbursement claims, taken from the airline's payment; it does not say whether VAT is included.
If the claim fails: 'If we don't win your case, you pay nothing.'
Reviews: Trustpilot: 4.3 out of 5 from 2,603 reviews, newest review 18 October 2026, read 20 October 2026.
Website: airadvisor.com

Sources: fee when the claim succeeds, Trustpilot profile. Read 20 October 2026.

AirHelp

Best for: The most Trustpilot reviews here: 245,323
Documents: A boarding pass (including passes for alternative flights) and the booking confirmation or receipt; sometimes expense receipts, airline emails and a photo of ID.
Fee if it wins: 35% including VAT, taken from the compensation; AirHelp+ members pay no fee.
If it goes to court: An additional legal action fee applies if it escalates through legal channels; no figure is published.
If the claim fails: 'If we don't win, we charge nothing.'
Reviews: Trustpilot: 4.5 out of 5 from 245,323 reviews, newest review 20 October 2026, read 20 October 2026.
Website: airhelp.com

Sources: paperwork, extra fee if it goes to court, Trustpilot profile. Read 20 October 2026.

AviFly

Best for: 15% plus VAT out of court
Documents: The ticket or booking confirmation is usually enough; a boarding pass, receipts and airline messages if needed; a one-time selfie and ID scan.
Fee if it wins: 15% plus VAT of the amount obtained, if the claim is settled without court.
If it goes to court: 30% plus VAT if a lawsuit is needed, in place of the 15%, not on top of it.
If the claim fails: No commission if the airline pays nothing, except where the customer withdraws or breaches the terms.
Reviews: Trustpilot: 4.1 out of 5 from 6 reviews, newest review 3 September 2026, read 20 October 2026.
Website: aviflyapp.com

Sources: fee when the claim succeeds, paperwork, no win, no fee, Trustpilot profile. Read 20 October 2026.

ClaimFlights

Best for: The same flat 25% fee in court
Documents: A copy of the booking confirmation, e-tickets and boarding pass, uploaded online.
Fee if it wins: A flat 25% success fee plus VAT by country of residence (29.75% gross for German residents, no VAT for US and non-EU residents).
If it goes to court: No extra fee: the flat 25% stays the same if it goes to court; it bears court and lawyer costs.
If the claim fails: 'If we do not win, we charge nothing. Period.'
Reviews: Trustpilot: 4.2 out of 5 from 501 reviews, newest review 13 October 2026, read 20 October 2026.
Website: claimflights.com

Sources: extra fee if it goes to court, paperwork, fee when the claim succeeds, no win, no fee, Trustpilot profile. Read 20 October 2026.

FairPlane

Best for: 24% to 35% including VAT
Documents: The booking confirmation, or a boarding pass or e-ticket showing flight number, passenger name and date, plus any earlier airline correspondence.
Fee if it wins: 24% to 35% including VAT, set by airline and flight and shown before ordering; on a €600 claim the fee is up to €210.
If it goes to court: No extra court fee: the maximum 35% includes court enforcement.
If the claim fails: No success, no costs: if the lawyer cannot enforce the claim, the customer pays nothing.
Reviews: Trustpilot: 4.8 out of 5 from 4,098 reviews, newest review 28 May 2026, read 20 October 2026.
Website: fairplane.de

Sources: fee when the claim succeeds, paperwork, no win, no fee, Trustpilot profile. Read 20 October 2026.

Flight-Delayed

Best for: A Yource brand with 9 legal teams
Documents: A copy of valid ID and a boarding pass, e-ticket or baggage tag; for cancellations or missed connections, the alternative flight schedule.
Fee if it wins: 35% for most cases, deducted from the amount won; prices include VAT unless stated otherwise.
If it goes to court: 50% if the case has to go to court, described as 35% plus 15%.
If the claim fails: No win, no fee, with exceptions such as withdrawal or acting independently.
Website: flight-delayed.com

Sources: lawyers and regulation, paperwork, fee when the claim succeeds. Read 20 October 2026.

FlightCompensations

Best for: A fixed €39 per passenger
Documents: Usually just the boarding pass or booking confirmation, with flight number and date; a photo of each passenger's passport or ID later by email.
Fee if it wins: A fixed €39 per passenger, only when compensation is recovered, invoiced after the airline pays; VAT is not mentioned.
If it goes to court: It does not go to court: a claim that can only be won in court is closed at no charge.
If the claim fails: 'If we do not recover compensation, you pay no success fee.'
Website: flightcompensations.com

Sources: fee when the claim succeeds, paperwork. Read 20 October 2026.

Flightright

Best for: Founded by Philipp Kadelbach and Sven Bode
Documents: Flight details online; boarding passes can be uploaded and are usually not needed for out-of-court work.
Fee if it wins: Usually 20% to 30% of the compensation, plus VAT, agreed when ordering.
If it goes to court: A surcharge of 14%, only if successful, when contract lawyers are needed; it pays court costs if the case is lost.
If the claim fails: No costs if the claim is unsuccessful, including when contract lawyers are called in.
Reviews: Trustpilot: 4.5 out of 5 from 3,410 reviews, newest review 19 October 2026, read 20 October 2026.
Website: flightright.co.uk

Sources: year founded, paperwork, fee when the claim succeeds, Trustpilot profile. Read 20 October 2026.

FlyClaims

Best for: A 20% fee, VAT included
Documents: A boarding pass or booking confirmation; 'Some airlines also ask for a copy of your ID before they pay.'
Fee if it wins: 20% of the compensation including VAT, only if successful; on a €400 claim the customer keeps €320.
If it goes to court: No extra fee for legal action: 'Your fee stays the same.'
If the claim fails: Nothing to pay if the airline does not pay.
Website: getflyclaims.com

Sources: fee when the claim succeeds, paperwork. Read 20 October 2026.

Reclamador

Best for: Spanish claims with in-house lawyers
Documents: A boarding card or booking; for overbooking also ID or passport, the alternative boarding card and a signed authorisation; for baggage the PIR.
Fee if it wins: 25% plus VAT of the compensation received, if settled before court.
If it goes to court: A supplement of 15% plus VAT if it has to sue, to cover lawyers and administration.
If the claim fails: No cost if it loses the case.
Reviews: Trustpilot: 4.0 out of 5 from 6,444 reviews, newest review 2 February 2026, read 20 October 2026.
Website: reclamador.es

Sources: court action, paperwork, fee when the claim succeeds, Trustpilot profile. Read 20 October 2026.

RefundMore

Best for: Nordic claims, owned by Flightright
Documents: The original booking confirmation from the airline showing all passengers, flight numbers, the booking (PNR) number and original times; for reroutes the new confirmation.
Fee if it wins: A maximum of 30% including VAT, only on success, or a fixed fee per passenger by distance: €75, €120 or €180.
If it goes to court: An extra court case fee of up to 15% in one place on its site and up to 30%, a maximum of 45% in all, in another.
If the claim fails: No fee if the claim does not lead to a payment, whether or not the case went to court.
Reviews: Trustpilot: 4.4 out of 5 from 417 reviews, newest review 3 October 2026, read 20 October 2026.
Website: refundmore.com

Sources: trading name and legal entity, paperwork, fee when the claim succeeds, no win, no fee, Trustpilot profile. Read 20 October 2026.

Skycop

Best for: A claims company based in Vilnius
Documents: Tickets and boarding passes, because without them it cannot escalate to authorities or courts.
Fee if it wins: 44% including VAT on its standard price list (€110 on a €250 claim, €264 on €600); 30% on its Brazil price list.
If it goes to court: 50% including VAT with legal proceedings on its standard price list (€300 on a €600 claim).
If the claim fails: 'You won't have to pay if we don't win.'
Reviews: Trustpilot: 2.8 out of 5 from 8,698 reviews, newest review 20 October 2026, read 20 October 2026.
Website: skycop.com

Sources: where it is based, paperwork, fee when the claim succeeds, Trustpilot profile. Read 20 October 2026.

SkyRefund

Best for: 1,600,000+ passengers helped since 2017
Documents: Valid ID or passport, a boarding pass or e-ticket, the booking reference, proof of the delay or cancellation and receipts for extra costs.
Fee if it wins: 35% including VAT, deducted from the compensation received.
If the claim fails: 'You don't pay anything unless we are successful in claiming your compensation.'
Reviews: Trustpilot: 4.5 out of 5 from 4,194 reviews, newest review 20 October 2026, read 20 October 2026.
Website: skyrefund.com

Sources: claims and customers to date, paperwork, fee when the claim succeeds, Trustpilot profile. Read 20 October 2026.

Documents for a claim: the questions people ask

Do I need my boarding pass?

Often, not always: Flightright says usually not for out-of-court work; Skycop says it needs tickets and boarding passes to escalate.

Do I need receipts?

For expenses you claim, yes: AirAdvisor, SkyRefund and AirHelp ask for them.

Which of these companies have reviews on Trustpilot?

10 of the 13: AirAdvisor, AirHelp, AviFly, ClaimFlights, FairPlane, Flightright, Reclamador, RefundMore, Skycop and SkyRefund. Each card shows the rating, the number of reviews and the newest review date, read on the day shown.

Do these companies charge a fee if they win?

AirAdvisor, AirHelp, AviFly, ClaimFlights, FairPlane, Flight-Delayed, FlightCompensations, Flightright, FlyClaims, Reclamador, RefundMore, Skycop and SkyRefund publish a fee figure on their own websites. Each card gives the fee as the company states it, with its conditions, such as VAT or a separate court fee.

Can I claim without a claims company?

Yes. You can claim from the airline directly and for free; in the UK or EU you can go on to the national enforcement body or an approved dispute scheme if the airline refuses. A claims company takes a share of the compensation for doing that work for you.

Where can I check these facts myself?

Each card links the pages of the company's own website its lines were read from, under Sources, with the date they were read.

How were these companies chosen?

Each one is a claims company in the Uncompromised Travel flight compensation table and its own website lists the documents it asks for. A company is on the page because its published facts fit the question, never because it paid.

Is any company on this page paying to be here?

No. No company on this page is a partner of Uncompromised Travel; none paid to be listed.