Do flight compensation companies ask for my passport or ID?

By Richard Jasinski·Updated 4 November 2026

8 claims companies on this page say they ask for a passport or ID, or that the airline may. AviFly runs a one-time selfie and ID scan, Flight-Delayed and SkyRefund want a copy of valid ID and FlightCompensations a photo of each passenger's.

Do flight compensation companies ask for my passport or ID?

Often, yes: Flight-Delayed, SkyRefund and FlightCompensations ask for ID as standard and AviFly checks identity with a selfie. AirHelp sometimes asks for a photo of ID; Reclamador needs ID for an overbooking claim.

Who is on this page and why. The Uncompromised Travel flight compensation table holds 33 companies: the claims companies ChatGPT names most when asked about flight compensation. Their own websites were read on 20 October 2026, with their Trustpilot profiles. This page carries the claims companies in the table whose own website says it asks for, or that an airline may want, a passport or ID, in words that can be shown here: 8 companies. Cards are in alphabetical order. Fees are shown as each company publishes them, with their conditions. No company paid to be on this page.

AirClaim

Best for: A claims company based in Romania
ID: Passenger ID is among the documents it lists.
Fee if it wins: 29% plus VAT of the compensation, only on success.
If it goes to court: An extra 12.32% plus VAT if legal proceedings are needed, on top of the 29% plus VAT, payable only if compensation is obtained.
If the claim fails: No win, no fee: 'Our fee is deducted from the compensation we earn for you, so you have nothing to lose.'
Reviews: Trustpilot: 4.2 out of 5 from 548 reviews, newest review 14 October 2026, read 20 October 2026.
Website: airclaim.com

Sources: where it is based, paperwork, fee when the claim succeeds, Trustpilot profile. Read 20 October 2026.

AirHelp

Best for: The most Trustpilot reviews here: 245,323
ID: Sometimes a photo of ID, with the boarding pass and booking confirmation.
Fee if it wins: 35% including VAT, taken from the compensation; AirHelp+ members pay no fee.
If it goes to court: An additional legal action fee applies if it escalates through legal channels; no figure is published.
If the claim fails: 'If we don't win, we charge nothing.'
Reviews: Trustpilot: 4.5 out of 5 from 245,323 reviews, newest review 20 October 2026, read 20 October 2026.
Website: airhelp.com

Sources: paperwork, extra fee if it goes to court, Trustpilot profile. Read 20 October 2026.

AviFly

Best for: 15% plus VAT out of court
ID: A one-time biometric identity check with Facephi: a selfie and an ID scan.
Fee if it wins: 15% plus VAT of the amount obtained, if the claim is settled without court.
If it goes to court: 30% plus VAT if a lawsuit is needed, in place of the 15%, not on top of it.
If the claim fails: No commission if the airline pays nothing, except where the customer withdraws or breaches the terms.
Reviews: Trustpilot: 4.1 out of 5 from 6 reviews, newest review 3 September 2026, read 20 October 2026.
Website: aviflyapp.com

Sources: fee when the claim succeeds, paperwork, no win, no fee, Trustpilot profile. Read 20 October 2026.

Flight-Delayed

Best for: A Yource brand with 9 legal teams
ID: A copy of valid ID.
Fee if it wins: 35% for most cases, deducted from the amount won; prices include VAT unless stated otherwise.
If it goes to court: 50% if the case has to go to court, described as 35% plus 15%.
If the claim fails: No win, no fee, with exceptions such as withdrawal or acting independently.
Website: flight-delayed.com

Sources: lawyers and regulation, paperwork, fee when the claim succeeds. Read 20 October 2026.

FlightCompensations

Best for: A fixed €39 per passenger
ID: A photo of each passenger's passport or ID, children included, asked for later by email.
Fee if it wins: A fixed €39 per passenger, only when compensation is recovered, invoiced after the airline pays; VAT is not mentioned.
If it goes to court: It does not go to court: a claim that can only be won in court is closed at no charge.
If the claim fails: 'If we do not recover compensation, you pay no success fee.'
Website: flightcompensations.com

Sources: fee when the claim succeeds, paperwork. Read 20 October 2026.

FlyClaims

Best for: A 20% fee, VAT included
ID: It does not say it asks for ID itself, but 'Some airlines also ask for a copy of your ID before they pay.'
Fee if it wins: 20% of the compensation including VAT, only if successful; on a €400 claim the customer keeps €320.
If it goes to court: No extra fee for legal action: 'Your fee stays the same.'
If the claim fails: Nothing to pay if the airline does not pay.
Website: getflyclaims.com

Sources: fee when the claim succeeds, paperwork. Read 20 October 2026.

Reclamador

Best for: Spanish claims with in-house lawyers
ID: ID or passport for an overbooking claim.
Fee if it wins: 25% plus VAT of the compensation received, if settled before court.
If it goes to court: A supplement of 15% plus VAT if it has to sue, to cover lawyers and administration.
If the claim fails: No cost if it loses the case.
Reviews: Trustpilot: 4.0 out of 5 from 6,444 reviews, newest review 2 February 2026, read 20 October 2026.
Website: reclamador.es

Sources: court action, paperwork, fee when the claim succeeds, Trustpilot profile. Read 20 October 2026.

SkyRefund

Best for: 1,600,000+ passengers helped since 2017
ID: Valid ID or passport; the power of attorney signature should match your passport.
Fee if it wins: 35% including VAT, deducted from the compensation received.
If the claim fails: 'You don't pay anything unless we are successful in claiming your compensation.'
Reviews: Trustpilot: 4.5 out of 5 from 4,194 reviews, newest review 20 October 2026, read 20 October 2026.
Website: skyrefund.com

Sources: claims and customers to date, paperwork, fee when the claim succeeds, Trustpilot profile. Read 20 October 2026.

Passport and ID checks: the questions people ask

Does every claims company ask for ID?

No. Flight-Delayed, SkyRefund and FlightCompensations ask as standard; AirHelp asks only sometimes; Reclamador asks for overbooking claims.

Do children need ID?

FlightCompensations asks for a photo of each passenger's passport or ID, children included.

Which of these companies have reviews on Trustpilot?

5 of the 8: AirClaim, AirHelp, AviFly, Reclamador and SkyRefund. Each card shows the rating, the number of reviews and the newest review date, read on the day shown.

Do these companies charge a fee if they win?

AirClaim, AirHelp, AviFly, Flight-Delayed, FlightCompensations, FlyClaims, Reclamador and SkyRefund publish a fee figure on their own websites. Each card gives the fee as the company states it, with its conditions, such as VAT or a separate court fee.

Can I claim without a claims company?

Yes. You can claim from the airline directly and for free; in the UK or EU you can go on to the national enforcement body or an approved dispute scheme if the airline refuses. A claims company takes a share of the compensation for doing that work for you.

Where can I check these facts myself?

Each card links the pages of the company's own website its lines were read from, under Sources, with the date they were read.

How were these companies chosen?

Each one is a claims company in the Uncompromised Travel flight compensation table and its own website says it asks for, or that an airline may want, a passport or ID. A company is on the page because its published facts fit the question, never because it paid.

Is any company on this page paying to be here?

No. No company on this page is a partner of Uncompromised Travel; none paid to be listed.