Is FairPlane legit?

FairPlane is FP Passenger Service GmbH of Vienna, Austria, founded in 2011 by its own account, with a branch in Wiesbaden. It charges 24% to 35% including VAT with no extra fee in court; its Trustpilot rating is 4.8 out of 5 from 4,098 reviews.

Is FairPlane legit?

FairPlane names its registered company, FP Passenger Service GmbH, with its Vienna commercial register number, works on a no win, no fee basis and says it has worked since 2011.

• Registered company: Trading name 'FairPlane'.
• Based in: Vienna, Austria, with a branch in Wiesbaden, Germany.
• What it is: A passenger-rights portal that arranges claims through contract lawyers for a success commission; it says it is not a law firm and gives no legal advice or representation itself.
• Track record: '17,4 Mio. € für unsere Kunden erstritten' (EUR 17.4 million won for customers) and 'Über 400.000 Passagieren geholfen' (over 400,000 passengers helped; '400k').

How much does FairPlane charge?

FairPlane publishes a fee of 24% to 35%, including VAT.

• Fee if it wins: 24% to 35% including VAT, set by airline and flight and shown before ordering; on a €600 claim the fee is up to €210.
• If it goes to court: No extra court fee: the maximum 35% includes court enforcement.
• If the claim fails: No success, no costs: if the lawyer cannot enforce the claim, the customer pays nothing.
• Other fees: Possible charges: a EUR 36 cost contribution (VAT included) if the customer does not cooperate; For ticket-refund cases a one-off EUR 1.50 (VAT included) for urgency calls after a third unanswered request.

What are FairPlane reviews like?

FairPlane has a Trustpilot rating of 4.8 out of 5 from 4,098 reviews, read 20 October 2026; each platform is shown on its own, never added together.

• Trustpilot: 4.8 out of 5 from 4,098 reviews, newest review 28 May 2026, read 20 October 2026.

How long does FairPlane take to pay out?

What FairPlane says about how and when it pays, from its own website:

• How it pays you: By bank transfer, with the fee deducted, once the airline has paid FairPlane or its lawyers; with bank details on file the money takes about 2 to 3 working days. The airline's own payment can take 6 to 8 weeks.

What does FairPlane claim for?

• Rules it claims under: EU Regulation 261/2004 is the basis for all its compensation and ticket-refund claims.
• Flights outside Europe: Only where EU 261/2004 applies.
• Claims the airline rejected: It targets claims the airline ignores or refuses: 'Die Fluggesellschaft ignoriert Sie und antwortet nicht auf Ihre Schreiben?' (is the airline ignoring you and not answering your letters?) and airlines 'häufig abgewiesen oder ignoriert' (often reject or ignore claims).
• Court action: Through its contract lawyers.

Is FairPlane worth it?

FairPlane is worth it if you want the fee known before you order: its rate is shown in the calculator and its highest rate, 35%, includes court enforcement. On a €600 claim the fee is up to €210.

What are the alternatives to FairPlane?

Four claims companies set beside FairPlane on the same facts:

• Flightright: Founded by Philipp Kadelbach and Sven Bode. Fee: 20% to 30%, plus VAT; Trustpilot 4.5 from 3,410 reviews.
• MYFLYRIGHT: A choice of commission or instant payout. Fee: 25%, plus VAT; Trustpilot 4.5 from 4,760 reviews.
• Refund Pilot: Pays 71% to 75% of the claim upfront. Fee: 25% to 29%, the higher rate includes VAT.
• FlyClaims: A 20% fee, VAT included. Fee: 20%, including VAT.

Richard Jasinski · Uncompromised Travel · written from Valencia · first published 3 November 2026 · updated 3 November 2026