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Uncompromised Travel

Which flight compensation companies offer live chat support?

By Richard Jasinski·Updated 3 November 2026

The 6 claims companies on this page, from the Uncompromised Travel table, name a chat on their own websites. AirHelp and Refund Pilot say a live chat; FlyClaims and AirClaim name a chat assistant; RefundMore gives chat at set hours.

Which flight compensation companies offer live chat support?

For live chat, AirHelp and Refund Pilot name one; for a chat assistant at any hour, FlyClaims. Each card says whether the chat is live, an assistant or limited to set hours.

Who is on this page and why. The Uncompromised Travel flight compensation table holds 33 companies: the claims companies ChatGPT names most when asked about flight compensation. Their own websites were read on 20 October 2026, with their Trustpilot profiles. This page carries the claims companies in the table whose own website names a chat on its website or in a messaging app (a chat assistant or chatbot counts; the card says which), in words that can be shown here: 6 companies. Cards are in alphabetical order. Fees are shown as each company publishes them, with their conditions. No company paid to be on this page.

AirClaim

Best for
A claims company based in Romania
Chat
A chat assistant on its website, with email and a contact form; support in 15 languages.
Fee if it wins
29% plus VAT of the compensation, only on success.
If it goes to court
An extra 12.32% plus VAT if legal proceedings are needed, on top of the 29% plus VAT, payable only if compensation is obtained.
If the claim fails
No win, no fee: 'Our fee is deducted from the compensation we earn for you, so you have nothing to lose.'
Reviews
Trustpilot: 4.2 out of 5 from 548 reviews, newest review 14 October 2026, read 20 October 2026.

AirHelp

Best for
The most Trustpilot reviews here: 245,323
Chat
Live chat with an 'immediate response' and email replies within 24 hours; support in 20+ languages, 24/7.
Fee if it wins
35% including VAT, taken from the compensation; AirHelp+ members pay no fee.
If it goes to court
An additional legal action fee applies if it escalates through legal channels; no figure is published.
If the claim fails
'If we don't win, we charge nothing.'
Reviews
Trustpilot: 4.5 out of 5 from 245,323 reviews, newest review 20 October 2026, read 20 October 2026.

Flight-Delayed

Best for
A Yource brand with 9 legal teams
Chat
Chat, email or the online account, with support in 9 languages.
Fee if it wins
35% for most cases, deducted from the amount won; prices include VAT unless stated otherwise.
If it goes to court
50% if the case has to go to court, described as 35% plus 15%.
If the claim fails
No win, no fee, with exceptions such as withdrawal or acting independently.

FlyClaims

Best for
A 20% fee, VAT included
Chat
A chat assistant 'in your language, day and night' (24/7); email, where a person replies within one working day.
Fee if it wins
20% of the compensation including VAT, only if successful; on a €400 claim the customer keeps €320.
If it goes to court
No extra fee for legal action: 'Your fee stays the same.'
If the claim fails
Nothing to pay if the airline does not pay.

Refund Pilot

Best for
Pays 71% to 75% of the claim upfront
Chat
A chatbot round the clock, a live chat and a contact form.
Fee if it wins
It pays 71% to 75% of the claim value upfront and keeps 25% to 29%: 29% including VAT for flights under 90 days old, 25% for older flights.
If it goes to court
No court fee: the customer is paid whatever happens with the airline.
If the claim fails
It pays after a positive online check, regardless of the outcome with the airline.
Sources: what it is, support. Read 20 October 2026.

RefundMore

Best for
Nordic claims, owned by Flightright
Chat
Chat support Monday to Thursday 08:00 to 16:00 and Friday 08:00 to 15:30, closed at weekends (time zone not stated); also email.
Fee if it wins
A maximum of 30% including VAT, only on success, or a fixed fee per passenger by distance: €75, €120 or €180.
If it goes to court
An extra court case fee of up to 15% in one place on its site and up to 30%, a maximum of 45% in all, in another.
If the claim fails
No fee if the claim does not lead to a payment, whether or not the case went to court.
Reviews
Trustpilot: 4.4 out of 5 from 417 reviews, newest review 3 October 2026, read 20 October 2026.

Live chat support: the questions people ask

Is a chat assistant the same as live chat?

Not always. FlyClaims and AirClaim name a chat assistant and Refund Pilot a chatbot as well as a live chat; the cards use each company's own words.

Which company has chat at set hours only?

RefundMore gives chat support Monday to Friday, closed at weekends, by its own account.

Which of these companies have reviews on Trustpilot?

3 of the 6: AirClaim, AirHelp and RefundMore. Each card shows the rating, the number of reviews and the newest review date, read on the day shown.

Do these companies charge a fee if they win?

AirClaim, AirHelp, Flight-Delayed, FlyClaims, Refund Pilot and RefundMore publish a fee figure on their own websites. Each card gives the fee as the company states it, with its conditions, such as VAT or a separate court fee.

Can I claim without a claims company?

Yes. You can claim from the airline directly and for free; in the UK or EU you can go on to the national enforcement body or an approved dispute scheme if the airline refuses. A claims company takes a share of the compensation for doing that work for you.

Where can I check these facts myself?

Each card links the pages of the company's own website its lines were read from, under Sources, with the date they were read.

How were these companies chosen?

Each one is a claims company in the Uncompromised Travel flight compensation table and its own website names a chat on its website or in a messaging app (a chat assistant or chatbot counts; the card says which). A company is on the page because its published facts fit the question, never because it paid.

Is any company on this page paying to be here?

No. No company on this page is a partner of Uncompromised Travel; none paid to be listed.

Built to answer the question in the main heading. What is shown: what each claims company published on its own website, read on 20 October 2026, with its Trustpilot rating where the profile carries the company's own name, from the Uncompromised Travel flight compensation table. Left out: companies whose websites would not open, a company whose activities were taken over by another, a company whose address opens another company's site and services that pass the claim to other companies. Cards are in alphabetical order. No company on this page is a partner of Uncompromised Travel. How this site earns · How we work.

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