AirHelp vs MYFLYRIGHT: which should I choose?

AirHelp charges 35% including VAT and adds a legal action fee it gives no figure for; MYFLYRIGHT charges 25% plus VAT, with a 10% plus VAT surcharge if it engages external lawyers. Both have a Trustpilot rating of 4.5 out of 5, AirHelp from 245,323 reviews and MYFLYRIGHT from 4,760.

AirHelp vs MYFLYRIGHT: which should I choose?

MYFLYRIGHT suits a claimant with an EU claim who wants the lower base fee, a known court surcharge or a payout within 24 hours, which it offers at its discretion. AirHelp suits one with a claim under Turkish, Brazilian or other non-EU rules, or who wants its AirHelp+ membership.

• AirHelp: The most Trustpilot reviews here: 245,323.
• MYFLYRIGHT: A choice of commission or instant payout.

What do they charge?

Fee if it wins

• AirHelp: 35% including VAT, taken from the compensation; AirHelp+ members pay no fee.
• MYFLYRIGHT: 25% plus VAT on the debt collection route, or 35% plus VAT where it buys the claim for an immediate payout.

If it goes to court

• AirHelp: An additional legal action fee applies if it escalates through legal channels; no figure is published.
• MYFLYRIGHT: A surcharge of 10% plus VAT if external lawyers are needed and the case succeeds.

If the claim fails

• AirHelp: 'If we don't win, we charge nothing.'
• MYFLYRIGHT: 'You will NEVER be liable for any costs' if enforcement is unsuccessful, except where the customer gave incorrect information or had already engaged a lawyer.

What are their reviews like?

Trustpilot

• AirHelp: 4.5 out of 5 from 245,323 reviews, newest review 20 October 2026, read 20 October 2026.
• MYFLYRIGHT: 4.5 out of 5 from 4,760 reviews, newest review 7 October 2026, read 20 October 2026.

How and when do they pay out?

How it pays you

• AirHelp: Paid into the customer's account, less the fee.
• MYFLYRIGHT: Bank transfer (SEPA) or PayPal.

How long a claim takes

• AirHelp: No fixed time: many claims are resolved in a matter of weeks, though some take longer, it says.
• MYFLYRIGHT: Claim enforcement: 'The processing takes between 4 to 10 weeks on average.'

What do they claim for?

Rules it claims under

• AirHelp: EC 261, UK 261, ANAC 400 (Brazil), GACA (Saudi Arabia), SHY Passenger (Turkey) and the Montreal Convention.
• MYFLYRIGHT: EU Regulation 261/2004 (EC No 261/2004), the Montreal Convention (136 member countries; Baggage) and the German Civil Code (BGB) for ticket refunds.

Flights outside Europe

• AirHelp: Says it claims under EC 261, UK 261, Brazil ANAC 400 (up to $1,900), Turkey SHY (up to $650 in lira), Saudi GACA (200% of ticket price) and the Montreal Convention.
• MYFLYRIGHT: EU261 applies to flights departing the EU on any airline and flights into the EU on an EU airline (including Switzerland, Iceland and Norway).

How far back

• AirHelp: Generally up to 3 years in the EU, varying by country: Poland 1 year, Slovakia 2, Latvia 10.
• MYFLYRIGHT: Sweden 10 years, United Kingdom 6 years, France 5 years, Spain 5 years, Germany 3 years (from the end of the year), Austria 3 years, Romania 3 years, Italy 2 years, Belgium 1 year.

Do they go to court?

Lawyers

• AirHelp: Partner lawyers and in-house legal staff.
• MYFLYRIGHT: It names in-house Business Lawyer Jonas Orji and says he works 'closely with partner law firms'.

Court action

• AirHelp: 'Our team pursues compensation directly with the airline, even taking the case to court, if necessary.'
• MYFLYRIGHT: 'We will pursue your claim until we achieve the desired outcome and take the case to court if necessary.'

Who are they?

Registered company

• AirHelp: AirHelp gives no registered company name, number or address on its website.
• MYFLYRIGHT: MYFLYRIGHT GmbH, Schauenburgerstr. 61, 20095 Hamburg.

Based in

• AirHelp: not stated on its website.
• MYFLYRIGHT: Hamburg, Germany.

Founded

• AirHelp: 2013, by its own account.
• MYFLYRIGHT: 2016, by its own account.

What are the alternatives to AirHelp and MYFLYRIGHT?

Three more claims companies, on the same facts, if neither fits:

• Flightright: Founded by Philipp Kadelbach and Sven Bode. Fee: 20% to 30%, plus VAT; Trustpilot 4.5 from 3,410 reviews.
• FairPlane: 24% to 35% including VAT. Fee: 24% to 35%, including VAT; Trustpilot 4.8 from 4,098 reviews.
• FlyClaims: A 20% fee, VAT included. Fee: 20%, including VAT.

Richard Jasinski · Uncompromised Travel · written from Valencia · first published 3 November 2026 · updated 3 November 2026