AirHelp vs Flight-Delayed: which should I choose?
By Richard Jasinski·Updated 4 November 2026
AirHelp and Flight-Delayed both charge 35% for most cases, AirHelp including VAT and Flight-Delayed with VAT included unless stated otherwise. In court, Flight-Delayed's fee rises to 50%; AirHelp adds a legal action fee it gives no figure for.
AirHelp vs Flight-Delayed: which should I choose?
On published fees they are close until court: Flight-Delayed publishes its 50% court fee, AirHelp gives no figure. AirHelp suits a claimant with a claim under Turkish or Brazilian rules or who wants its AirHelp+ membership; Flight-Delayed one who wants a company that says it has run since 2010, with sites across Europe.
- AirHelp: The most Trustpilot reviews here: 245,323.
- Flight-Delayed: A Yource brand with 9 legal teams.
What do they charge?
Fee if it wins
- AirHelp: 35% including VAT, taken from the compensation; AirHelp+ members pay no fee.
- Flight-Delayed: 35% for most cases, deducted from the amount won; prices include VAT unless stated otherwise.
If it goes to court
- AirHelp: An additional legal action fee applies if it escalates through legal channels; no figure is published.
- Flight-Delayed: 50% if the case has to go to court, described as 35% plus 15%.
If the claim fails
- AirHelp: 'If we don't win, we charge nothing.'
- Flight-Delayed: No win, no fee, with exceptions such as withdrawal or acting independently.
What are their reviews like?
Trustpilot
- AirHelp: 4.5 out of 5 from 245,323 reviews, newest review 20 October 2026, read 20 October 2026.
- Flight-Delayed: Its address opens the Trustpilot profile of its parent, Yource, which covers every Yource brand: 4.4 out of 5 from 37,080 reviews, newest review 16 October 2026.
How and when do they pay out?
How it pays you
- AirHelp: Paid into the customer's account, less the fee.
- Flight-Delayed: By bank transfer to the account the client gives, within 30 days of the claim being collected; the client's bank charges, if any, are deducted.
How long a claim takes
- AirHelp: No fixed time: many claims are resolved in a matter of weeks, though some take longer, it says.
- Flight-Delayed: 'Many passengers ... find money in their account within a few weeks or months', but 'there are also situations where it might take longer ... up to a few years' (for example if the airline is unresponsive or a court case is needed).
What do they claim for?
Rules it claims under
- AirHelp: EC 261, UK 261, ANAC 400 (Brazil), GACA (Saudi Arabia), SHY Passenger (Turkey) and the Montreal Convention.
- Flight-Delayed: EU Regulation (EC) No 261/2004 (EU261); UK261 (the 2019 EU Exit amendment regulations)
Flights outside Europe
- AirHelp: Says it claims under EC 261, UK 261, Brazil ANAC 400 (up to $1,900), Turkey SHY (up to $650 in lira), Saudi GACA (200% of ticket price) and the Montreal Convention.
- Flight-Delayed: UK and EU rules cover flights by UK or EU carriers (for example Tokyo to London with British Airways, yes) and flights leaving the UK or EU on any airline (London to Tokyo with Japan Airlines, yes).
How far back
- AirHelp: Generally up to 3 years in the EU, varying by country: Poland 1 year, Slovakia 2, Latvia 10.
- Flight-Delayed: UK flights: 6 years (5 in Scotland).
Do they go to court?
Lawyers
- AirHelp: Partner lawyers and in-house legal staff.
- Flight-Delayed: Member of The Association of Passenger Rights Advocates (APRA).
Court action
- AirHelp: 'Our team pursues compensation directly with the airline, even taking the case to court, if necessary.'
- Flight-Delayed: 'If needed, we will even take the airline to court' with its 9 legal teams in Europe; '98% of court cases won'.
Who are they?
Registered company
- AirHelp: AirHelp gives no registered company name, number or address on its website.
- Flight-Delayed: Trading name Flight-Delayed.com.
Based in
- AirHelp: not stated on its website.
- Flight-Delayed: Amsterdam, Netherlands.
Founded
- AirHelp: 2013, by its own account.
- Flight-Delayed: 2010, by its own account.
What are the alternatives to AirHelp and Flight-Delayed?
Three more claims companies, on the same facts, if neither fits:
- Flightright: Founded by Philipp Kadelbach and Sven Bode. Fee: 20% to 30%, plus VAT; Trustpilot 4.5 from 3,410 reviews.
- FairPlane: 24% to 35% including VAT. Fee: 24% to 35%, including VAT; Trustpilot 4.8 from 4,098 reviews.
- FlyClaims: A 20% fee, VAT included. Fee: 20%, including VAT.
AirHelp vs Flight-Delayed: the questions people ask
Which has more Trustpilot reviews?
AirHelp, with 4.5 out of 5 from 245,323 reviews; Flight-Delayed's parent Yource has 4.4 from 37,080, as read on the day shown.
How soon does each pay?
Flight-Delayed says within 30 days once the claim is collected; AirHelp gives no time after the airline pays.
How much does AirHelp charge?
AirHelp publishes a fee of 35%, including VAT. An additional legal action fee applies if it escalates through legal channels; no figure is published.
How much does Flight-Delayed charge?
Flight-Delayed publishes a fee of 35%, VAT included unless stated otherwise. 50% if the case has to go to court, described as 35% plus 15%.
What are AirHelp reviews like?
On Trustpilot, 4.5 out of 5 from 245,323 reviews, newest review 20 October 2026, read 20 October 2026.
Can I claim without either company?
Yes. You can claim from the airline directly and for free; in the UK or EU you can go on to the national enforcement body or an approved dispute scheme if the airline refuses.
Are AirHelp or Flight-Delayed partners of Uncompromised Travel?
No. Neither paid to be on this page and no company on it is a partner of Uncompromised Travel.
How current is this page?
Each fact was read on 20 October 2026. Fees and terms change, so check the company's own terms before you sign.
Read next
Built to answer the question in the main heading. What is shown: what AirHelp and Flight-Delayed published on their own websites, read on 20 October 2026, with their Trustpilot ratings, from the Uncompromised Travel flight compensation table. Neither is a partner of Uncompromised Travel and neither paid to be on this page. How this site earns · How we work.