Is Kensington Tours a good company to book a luxury trip with?
By Richard Jasinski·Updated 4 November 2026
Kensington Tours sells privately guided travel tailored to each traveller, planned by a Destination Expert. Its legal entity is Kensington Tours Ltd., a Delaware limited company that acts as agent for its clients. It asks a 30% deposit at booking and the balance 90 days before departure.
Is Kensington Tours a good company to book a luxury trip with?
It depends on what you need: Kensington Tours suits travellers who want a private trip with a local English-speaking guide and 24/7 support; it asks a 30% deposit, charges a US$350 per person fee on any cancellation and requires insurance with at least US$200,000 of medical, evacuation and repatriation cover.
What does it sell?
What Kensington Tours's own website says, read 3 November 2026.
- Private travel: Sells privately guided travel tailored to each traveller's needs. Source
- Agent role: Acts only as agent for the client for transport, hotel and other tour arrangements. Source
- Cruises and villas: Also sells ship-and-land journeys and private luxury villas. Source
- Small groups: On its New Zealand Signature trip, a guided shared walk on Waiheke Island goes in a small group of no more than 8 participants. Source
- Hotels: On its Madrid to Valencia trip, travellers choose from five-star and boutique hotels. Source
Who is behind it?
What Kensington Tours's own website says, read 3 November 2026.
- Legal entity: Its legal entity is Kensington Tours Ltd., a Delaware limited company. Source
- Address: Gives its contact address as 2207 Concord Pike, #645, in Wilmington, Delaware. Source
- Destination Experts: Each trip is planned by a Destination Expert who has lived, worked or travelled widely in the region. Source
- Local office: Its Madrid to Valencia trip includes 24/7 support in the destination from its local office. Source
- Guides: Its private guides are local English-speaking experts. Source
- Choosing a guide: Each private guide is chosen with the Destination Expert to suit the traveller's interests and needs. Source
What are its deposit and cancellation terms?
What Kensington Tours's own website says, read 3 November 2026.
- Deposit: A deposit of 30% of the total trip price is due at booking, subject to its cruise and villa terms where they apply. Source
- Balance: The balance is due 90 days before departure. Source
- Administrative fee: Every cancellation of a confirmed booking carries a US$350 per person administrative fee, plus any cancellation fees charged by its suppliers, such as hotels, cruise lines, rail companies and airlines. Source
- Cancellation scale: For trips without a cruise or villa, cancelling 90 days or more before departure brings a full refund less the US$350 per person fee; 60 to 89 days costs the deposit, equal to 30% of the trip price; 30 to 59 days costs 50%; 29 days or less costs 100%. Source
- Cruises and villas: Trips that include a cruise or a villa follow its cruise or villa terms for cancellation. Source
What help is there while you travel?
What Kensington Tours's own website says, read 3 November 2026.
- 24/7 support: Each booking includes 24/7 support, with live updates on itinerary changes through the Kensington app. Source
- Insurance: Travellers must hold travel insurance with at least US$200,000 of medical, evacuation and repatriation cover, from Kensington Tours or another provider. Source
How is Kensington Tours rated?
Google: 3.9 out of 5 from 46 reviews. Read 3 November 2026; each platform's figure stands on its own.
Kensington Tours: the questions people ask
Does Kensington Tours run group tours?
It sells privately guided travel tailored to each traveller, though some trips include shared parts, such as a Waiheke Island walk for no more than 8 participants.
Who plans a Kensington Tours trip?
A Destination Expert who has lived, worked or travelled widely in the region.
Who are Kensington's guides?
Local English-speaking experts, each chosen with your Destination Expert to suit your interests and needs.
Where is Kensington Tours based?
Its legal entity is Kensington Tours Ltd., a Delaware limited company, with a contact address at 2207 Concord Pike, #645, in Wilmington, Delaware.
Does Kensington Tours own the hotels and transport it books?
It acts only as agent for the client for transport, hotel and other tour arrangements.
How much deposit does Kensington Tours ask?
30% of the total trip price at booking, with the balance due 90 days before departure.
What does Kensington charge if I cancel?
For trips without a cruise or villa: 90 days or more before departure, a full refund less the US$350 per person fee; 60 to 89 days, the 30% deposit; 30 to 59 days, 50% of the trip price; 29 days or less, 100%. Supplier cancellation fees are charged as well.
Do I need travel insurance with Kensington Tours?
Yes. You must hold at least US$200,000 of medical, evacuation and repatriation cover. Each booking includes 24/7 support.
Where can I check these facts myself?
Every line on this page links the page of the company's own website it was read from, read 3 November 2026.
Is any company on this page paying to be here?
No. No company on this page is a partner of Uncompromised Travel; none paid to be on it.
Read next
Built to answer the question in the main heading. What is shown: what each company published on its own website, read on 3 November 2026, with links to the pages read, with its Google and Trustpilot figures where the listing carries the company's own name, from the Uncompromised Travel luxury tour operators table. Cards are in alphabetical order. Photos show the places named in their captions, not any company's trips. No company on this page is a partner of Uncompromised Travel. How this site earns · How we work.