33 travel eSIM companies, each in its own words from its own website, read on 20 October 2026. No score and no rank.
Which eSIM providers have the best refund policy?
There is no single best: refund rules differ on three points, namely an eSIM installed or not, data used or not and the time you have to ask. 33 of the 37 companies we read publish their rules: aloSIM, ArriveSIM, BNESIM, Breeze, ByteSIM, Eskimo, Firsty, Flexiroam, GigSky, Global YO, HelloRoam, Holafly and 21 more below. Each card quotes them, so you can match them to your trip.
aloSIM
Best for
Light users through to remote workers who hotspot
Refunds
'30-day refund guarantee': full refund if the phone is not eSIM-compatible or you cannot connect. Contact live chat or email [email protected] with the original receipt.
ArriveSIM
Best for
Flight crews, frequent travellers and digital nomads
Refunds
Unused wallet balance: request within 14 calendar days and only if the eSIM profile has not been activated or used. Refund to the original method less processing fees ('typically 3%-5%'), or 100% as account credit.
BNESIM
Best for
Travellers, business people and remote workers
Refunds
Refunds within 14 days of purchase, case by case: technical problems unresolved after troubleshooting, wrong plan bought and unused, incompatible or network-locked device, unactivated lifetime eSIMs, or payment without delivery. Not refunded if more than 10% of the plan's data was used.
Breeze
Best for
Short trips away from home
Refunds
Cancel within 14 days of purchase if the plan has not been activated. Refund steps on product pages: the eSIM 'must have zero data used'.
ByteSIM
Best for
Heavy users and flexible travel
Refunds
180 days from purchase for eligible orders, no cancellation or refund fee. Full refund if unused (not installed, activated or used) for an incompatible or locked device or a cancelled trip; full refund if it never connects and support cannot fix it; partial refund by unused portion if it partly worked.
Eskimo
Best for
International travellers who keep unused data
Refunds
'Full Refund Guarantee. Can't install or use the eSIM? We'll refund you in full.' The comparison table says 'in full if you can't use the eSIM, with no time limit' and the plan page says 'no questions asked'.
Firsty
Best for
Long-term travellers, nomads, remote workers and expats
Refunds
14-day withdrawal: full 100% cash refund for failed activation (report within 72 hours) and for unused plans (under 10MB used) requested within 14 days. A change-of-mind refund is 90% cash (10% fee) or 100% as Firsty Credit.
Flexiroam
Best for
Flexible, spontaneous trips for people and businesses
Refunds
Refunds are for FlexiRoam technical faults, hacked accounts, intermittent service or downtime reported during the trip. Full refund if no data used; partial refund (by remaining balance and usage) if data used.
GigSky
Best for
Multi-country trips, business travel, extended stays and cruises
Refunds
The SIM and any top-up 'cannot be returned' and unused usage 'will not be refunded' whether or not activated. Subscriptions: if used under 1 GB 'due to an issue with our service or with connectivity', GigSky 'may grant' a full or partial refund at its sole discretion; no refund for elapsed periods.
Global YO
Best for
Quick getaways to long adventures
Refunds
'purchases are generally non-refundable once the product is delivered', except where consumer-protection law or the app store's rules require a refund.
HelloRoam
Best for
Travellers, digital nomads and business professionals
Refunds
Full refund for an unactivated eSIM within 180 days of purchase (QR code not scanned, no data used); the terms say '6 months'. Full refund if the phone is incompatible or carrier-locked.
Holafly
Best for
Unlimited data on every trip and long stays
Refunds
Up to 6 months from purchase for a full refund if the eSIM has not been activated (change of plans), or if it is incompatible or locked and no QR code was scanned or data used. Connection issues: full or partial refund; contact support before the trip ends.
JamboSim
Best for
Travellers, backpackers and nomads
Refunds
Full refund if the eSIM is broken and support confirms a provisioning failure it cannot fix, you were charged twice, or you were charged and no eSIM arrived after reasonable troubleshooting.
Keepgo
Best for
Tourism and business, on any device
Refunds
Refunds are available. eSIMs not installed or activated: request within 30 days of purchase. All refunds except crypto carry a 10% fee.
KnowRoaming
Best for
Frequent travellers and round-the-world trips
Refunds
Full refund if the eSIM was not installed or was installed but the plan never activated. If activated, a full or partial refund may be considered when less than 2% of data was used or the fault was KnowRoaming's, at its sole discretion.
Mobal
Best for
Tourists and residents in Japan
Refunds
'Money Back Guarantee': email within 8 days of activation saying why you are not satisfied; valid for a maximum of 90 days from purchase (changed from 3 months in February 2026). It excludes shipping, service charges (line rental, calls, texts, data) and services bought for an incompatible device.
MobiMatter
Best for
Repeat travellers comparing providers
Refunds
Refund only if the eSIM has not been downloaded or activated (for example an ineligible device or change of mind, with operator fees) or, once installed, if the service stops working through a genuine fault and 'no resolution has been provided for more than 24 hours' after you send details via the troubleshooting tool (mobimatter.com/troubleshoot).
Orange Travel
Best for
Business, leisure or adventure trips
Refunds
'Refunded if unused' and '100% refunded: Unused eSIM? Get a full refund.' The terms say top-ups are final: 'neither exchangeable nor refundable', the customer 'waive[s] the right of withdrawal within the time limit of 14 days' and a failed top-up is cancelled and the payment cancelled.
PuraSIM
Best for
Digital nomads and families
Refunds
'180-day guarantee': if the eSIM has not been installed or activated you have 180 days from purchase for a full refund. Not refunded: already activated or data used, locked or incompatible device, speed after the fair-use limit, resolved installation errors.
RedteaGO
Best for
Frequent international travellers and business users
Refunds
Unused data after expiry is not refundable. Once the eSIM is activated it is 'deemed as used' with no refund.
Roamify
Refunds
Refund review if requested within 30 calendar days of purchase and the eSIM is not activated, installed or consumed. The order must be linked to your account email.
Roamless
Best for
Travellers who do not want to count gigabytes
Refunds
'All transactions are final and no refund will be issued, unless expressly provided otherwise in these Legal Terms or required by law.' Service plans are 'non-refundable and non-cancellable by you'; unused data or credits are not refunded.
Saily
Best for
Tourists, business travellers and frequent travellers
Refunds
Non-subscription plans: full refund if the eSIM is not installed, or installed but the plan not activated (and no Extras used). An activated plan may get a full or partial refund at Saily's discretion if more than 99% of data is unused.
Sakura Mobile
Best for
Overseas visitors and residents in Japan
Refunds
You 'will not receive any refund or credit for the unused portion' if you cancel. An unused eSIM may be terminated after two weeks with no data use, with no refund.
Sim Local
Best for
Calls and a local number for travellers
Refunds
'If you haven't activated your eSIM, you can request a full refund within 14 days of purchase.' If the eSIM cannot be activated because of a technical issue on Sim Local's or the network's side, a refund is given even after 14 days.
SimOptions
Best for
City breaks and backpackers
Refunds
Once an eSIM is bought 'it is no longer possible to return it or get a refund, except in the cases explicitly indicated'. A refund or change is allowed 'if the eSIM can not be activated due to a technical problem originating from SimOptions or its telecommunications provider'.
Stork Mobile
Best for
Travellers who keep and reuse one eSIM
Refunds
'As a general rule, we do not provide cancellations, refunds, exchanges, or reissues after purchase for user-side reasons.' This covers unused plans, changed travel plans, incompatible or locked devices and deleted eSIMs. Refunds are given only where required by law or where the company's wilful misconduct or gross negligence caused non-provision.
Surfroam
Best for
Frequent travellers and remote workers
Refunds
Full refund to the original payment method within 30 days of purchase if the service has not started (SIM or eSIM not activated, installed for use or connected and no balance used). After that, or once started, purchases are non-refundable including unused or expired balance.
Telcomia
Best for
Travellers who want safety features
Refunds
Full refund before the eSIM is generated (14 day right of withdrawal) and for a payment error or duplicate charge (100%, 5 to 10 business days). eSIM generated but not activated: case by case, evaluated within 48 hours. Activated but not working after a verified technical failure: 100% refund or replacement.
Truely
Best for
Streamers and digital nomads who want unlimited data
Refunds
Full refund to the original payment method if the eSIM has not been installed or used, the purchase was made directly from Truely and is no more than 6 months (180 days) old. Incompatible or locked device: full refund if the QR code was not scanned, no data was used, the purchase is under 180 days old and proof is shared.
Ubigi
Best for
Frequent and business travellers, remote workers and students
Refunds
If it is unusable because of a carrier lock or incompatibility, a refund may be possible. Recharges bought on a Ubigi account cannot be refunded once used, but proven technical issues may be refunded.
VIA eSIM
Best for
Light use through to long stays
Refunds
'Refunds are only issued if the issue is on our side. If the service has been activated correctly and no technical problems exist on our side, no refunds will be issued.' The comparison tables claim 'Refund: 100% hassle-free'.
Yesim
Best for
Tourists, backpackers, digital nomads and family holidays
Refunds
Refund within 30 calendar days of purchase only if the product has not been activated, used or expired (activation includes installing the eSIM profile or connecting to a network). Technical faults must be reported within 1 hour via [email protected] or the app.
Where each line comes from
Every line links back to the page it was read from, read on 20 October 2026.
'30-day refund guarantee': full refund if the phone is not eSIM-compatible or you cannot connect. Contact live chat or email [email protected] with the original receipt.
What is ArriveSIM's refund policy?
Unused wallet balance: request within 14 calendar days and only if the eSIM profile has not been activated or used. Refund to the original method less processing fees ('typically 3%-5%'), or 100% as account credit.
What is BNESIM's refund policy?
Refunds within 14 days of purchase, case by case: technical problems unresolved after troubleshooting, wrong plan bought and unused, incompatible or network-locked device, unactivated lifetime eSIMs, or payment without delivery. Not refunded if more than 10% of the plan's data was used.
What is Breeze's refund policy?
Cancel within 14 days of purchase if the plan has not been activated. Refund steps on product pages: the eSIM 'must have zero data used'.
What is ByteSIM's refund policy?
180 days from purchase for eligible orders, no cancellation or refund fee. Full refund if unused (not installed, activated or used) for an incompatible or locked device or a cancelled trip; full refund if it never connects and support cannot fix it; partial refund by unused portion if it partly worked.
What is Eskimo's refund policy?
'Full Refund Guarantee. Can't install or use the eSIM? We'll refund you in full.' The comparison table says 'in full if you can't use the eSIM, with no time limit' and the plan page says 'no questions asked'.
What is Firsty's refund policy?
14-day withdrawal: full 100% cash refund for failed activation (report within 72 hours) and for unused plans (under 10MB used) requested within 14 days. A change-of-mind refund is 90% cash (10% fee) or 100% as Firsty Credit.
What is Flexiroam's refund policy?
Refunds are for FlexiRoam technical faults, hacked accounts, intermittent service or downtime reported during the trip. Full refund if no data used; partial refund (by remaining balance and usage) if data used.
What is GigSky's refund policy?
The SIM and any top-up 'cannot be returned' and unused usage 'will not be refunded' whether or not activated. Subscriptions: if used under 1 GB 'due to an issue with our service or with connectivity', GigSky 'may grant' a full or partial refund at its sole discretion; no refund for elapsed periods.
What is Global YO's refund policy?
'purchases are generally non-refundable once the product is delivered', except where consumer-protection law or the app store's rules require a refund.
How were these companies chosen?
They are the companies, of the 37 travel eSIM companies Uncompromised Travel read, whose own websites state this. Each card quotes the company's own line.
Why is a company I know not on this page?
Its own website did not state this when it was read. Leaving a company off is not a claim that it does not offer it: check its site.
Built to answer SIM-1118 from the Uncompromised Travel eSIM table. What is shown: what each company's own website says, read on 20 October 2026. Companies whose websites say nothing on this are not listed. No score and no rank. No company paid to be on this page. How this site earns · How we work.
Richard Jasinski · Uncompromised Travel · written from Valencia · first published 3 November 2026 · updated 3 November 2026
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