Expeditions · Company records 2026
By Richard J. · written from ValenciaRecord score 67/100Verified 25 September 2026
Silversea scores 67/100 as a company record for its expedition voyages: the Royal Caribbean Group line prints a 24-hour emergency number, keeps Silver Origin in the Galápagos all year with Ecuadorian guides and names its expedition team, but its own pages show no fares and its US contract names no financial protection. This record covers Silversea's expedition ships, Silver Endeavour, Silver Origin, Silver Cloud and Silver Wind, and the company behind them. Its classic cruise ships are outside the record.
Verified 25 September 2026 · silversea.com terms, contact, team, ship and voyage pages · Companies House · IAATO · cruise.us · Cruise Critic and Tripadvisor · Cruise Industry News and PR Newswire
Is this your company? Correct a fact. Silversea can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.
Silversea scores 67 out of 100: a published 24-hour line, a Galápagos team and full pricing marks from resellers, held back by weak review figures and no protection named for US buyers. Its scores on the cruise indexes range from 87 to 31 because each index weighs different things; this record scores the company on the five criteria below.
| Criterion | Points | Out of | Why |
|---|---|---|---|
| Planning depth | 21 | 25 | A named expedition team directory with stated experience, such as senior expedition leader Marieke Egan in Antarctica and naturalist guide Leandro Vaca in the Galápagos (8 of 8). Brand president Bert Hernandez is named, with no destination experience stated (2 of 4). 12 countries and territories across its expedition voyages, from Antarctica and Svalbard to Ecuador and Senegal (3 of 5). Voyage pages list each day by date and port and name the ship, such as Silver Endeavour from King George Island (5 of 5). Its UK company dates from December 1996 (3 of 3). |
| On-the-ground cover | 17 | 20 | A 24-hour number for travellers: Emergency Travel Services, +1-855-278-7881, "Mon-Sun, 24 Hours" (7 of 7). Silver Origin sails the Galápagos all year with Ecuadorian guides, and the Ecuadorian company Canodros is named as co-operator on the US contract (5 of 8). Its own expedition team sails on every expedition voyage (5 of 5). |
| Pricing transparency | 20 | 20 | 12 expedition voyages priced per person by the reseller cruise.us, as Silversea's own voyage pages show no fare (8 of 8). Inclusions listed with the fares: drinks, butler service and port fees, flights extra (5 of 5). US dollars with sailing dates (4 of 4). A deposit rule and a five-step cancellation scale in the US contract (3 of 3). |
| Review evidence | 9 | 20 | Cruise Critic 3.8 from 1,614 reviews across the fleet (3 of 12). Tripadvisor 2.3 from 11 (2 of 4). Newest Tripadvisor review 26 July 2026 (4 of 4). Trustpilot refused our reader. |
| Financial protection | 0 | 15 | The US contract, with Silversea Cruises Ltd. in Miami, names no USTOA membership, seller of travel number or bond (0 of 15). UK buyers are covered by ABTA Y262X, with no ATOL number printed; the Australian terms state no protection. |
| Total | 67 | 100 | Company record score, 25 September 2026. |
Silversea is strong where a guest is already on board: a 24-hour emergency line, a Galápagos ship with Ecuadorian guides, and expedition staff with published biographies. It is weak where a buyer is still deciding: no fare on its own voyage pages, no financial protection named in the US contract, and review scores well below its reputation.

The record holds 17 facts about Silversea, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 25 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company (US) | Silversea Cruises Ltd., 1050 Caribbean Way, Miami, Florida 33132 (map); Canodros CL named as a second operator | US cruise ticket contract · A |
| Company (UK) | Silversea Cruises (UK) Ltd, company 03290556, incorporated 11 December 1996, Weybridge, Surrey; "package holiday organiser" | UK booking conditions · A; Companies House · B |
| Company (Australia) | Silversea Cruises Australia Pty Ltd, ABN 21 108 807 101, North Sydney | Australian booking conditions · A |
| Owner | Royal Caribbean Group, which names Silversea among its brands | Royal Caribbean Group · B |
| Leadership | Bert Hernandez, brand president since April 2024 | PR Newswire · B |
| 24-hour number | Emergency Travel Services +1-855-278-7881, "Mon-Sun, 24 Hours" | Contact us · A |
| Galápagos | Silver Origin, 100 guests, sails the Galápagos all year from San Cristóbal with "a team of Ecuadorian national expert guides"; Silversea bought the Ecuadorian operator Canodros in 2012 | Silver Origin · A; Cruise Industry News · B |
| Team | A named expedition team directory with biographies | Expedition team · A |
| Ships | Silver Endeavour, 220 guests, Polar Class 6; Silver Origin, 100; Silver Cloud, 254; Silver Wind, 274 | Ship pages · A |
| Countries | 12 countries and territories across its expedition voyages, including Antarctica, Chile, Argentina, Ecuador, Greenland, Svalbard, Iceland and Senegal | Voyage pages · A; cruise.us · B |
| Sample prices | 12 expedition voyages priced USD 13,200 to 20,750 per person; none on Silversea's own voyage pages | cruise.us · B |
| Deposit and balance | US: a deposit at booking, non-refundable on All-Inclusive fares and refundable on All-Inclusive Plus; UK and Australia: 25% and the balance 120 days out | US contract, May 2024 · A; UK conditions · A |
| Cancellation (US) | 150 to 121 days 15%; 120 to 91 days 25%; 90 to 61 days 50%; 60 to 31 days 75%; 30 days or less 100% | US contract · A |
| Protection | US: none named; UK: ABTA Y262X, no ATOL number; Australia: none stated | UK booking conditions · A |
| Membership | IAATO, listed in its category for ships under 200 passengers | IAATO directory · B |
| Reviews | Cruise Critic 3.8 from 1,614 across the fleet; Silver Origin page 13 reviews; Tripadvisor 2.3 from 11 | Cruise Critic · B; Tripadvisor · B |
| Marketing lead | No marketing lead named on the pages read | Contact us · A |
Silversea is owned by Royal Caribbean Group and led by brand president Bert Hernandez, named in April 2024.
Royal Caribbean Group, whose chairman and chief executive is Jason Liberty, lists Silversea among its brands beside Royal Caribbean and Celebrity Cruises. Hernandez succeeded Barbara Muckermann, according to PR Newswire. Bookings from the US are with Silversea Cruises Ltd. at 1050 Caribbean Way, Miami.
The Galápagos operation came with Canodros, the Ecuadorian company Silversea bought in 2012, which is still named as a co-operator on the US cruise ticket contract. How Silver Origin compares with other ships in the islands is in the best Galápagos cruise ships, and the fleet is compared in Lindblad vs Silversea vs Seabourn vs Scenic Eclipse.
Silversea expedition voyages read for this record cost from USD 13,200 per person for eight days in the Galápagos to USD 20,750 for a seven-day Antarctic fly-cruise, on fares listed by a reseller. Silversea's own voyage pages showed no fare to our reader; these prices were read on cruise.us on 25 September 2026 and are per person, per suite.
| Voyage | Ship | Days | From, per person |
|---|---|---|---|
| Galápagos, San Cristóbal round trip | Silver Origin, 3 October 2026 | 8 | USD 13,200 |
| Ireland, from Lisbon | Silver Endeavour, 1 May 2027 | 13 | USD 13,250 |
| Galápagos, San Cristóbal round trip | Silver Origin, 9 September 2028 | 8 | USD 13,300 |
| Galápagos, San Cristóbal round trip | Silver Origin, 4 December 2027 | 8 | USD 14,200 |
| Atlantic, from Dakar | Silver Endeavour, 17 April 2027 | 15 | USD 16,000 |
| Svalbard, Longyearbyen | Silver Endeavour, 1 July 2028 | 8 | USD 16,750 |
| Svalbard, Longyearbyen | Silver Endeavour, 6 June 2027 | 8 | USD 17,550 |
| Antarctica, King George Island | Silver Endeavour, 6 November 2028 | 7 | USD 18,150 |
| Arctic, Reykjavik round trip | Silver Endeavour, 20 August 2028 | 11 | USD 18,400 |
| South America, Buenos Aires round trip | Silver Endeavour, 25 March 2027 | 24 | USD 18,450 |
| Scandinavian fjords, Copenhagen | Silver Endeavour, 20 May 2028 | 15 | USD 19,000 |
| Antarctica, King George Island | Silver Endeavour, 16 November 2027 | 7 | USD 20,750 |
Fares include drinks, butler service, port fees and meals; flights are extra. Silversea's Antarctic fly-cruises now stage from Puerto Williams in Chile, as our Antarctica luxury cruise planning guide explains, and the choice between flying and sailing the Drake is in Antarctica fly-cruise vs Drake crossing.
Silversea charges 15% of the price to cancel from 150 days out, rising to 100% inside 30 days, under its US contract, which names no financial protection scheme for US buyers.
| When you cancel (US contract) | What you pay |
|---|---|
| 150 to 121 days before departure | 15% of the price |
| 120 to 91 days | 25% |
| 90 to 61 days | 50% |
| 60 to 31 days | 75% |
| 30 days or less | 100% |
The US contract, marked May 2024, takes a deposit at booking that is non-refundable on All-Inclusive fares and refundable on All-Inclusive Plus fares, introduced for bookings from 11 September 2025. The UK booking conditions take 25% and the balance 120 days out, name Silversea Cruises (UK) Ltd as package organiser and give ABTA membership Y262X; they print no ATOL number, although flight packages are sold. The Australian conditions state no trust account or guarantee. How other expedition lines protect deposits is in the Antarctica operator index.
Silversea publishes a named expedition team with biographies, and in the Galápagos Silver Origin carries Ecuadorian national guides at one guide to ten guests.
The team directory includes senior expedition leader Marieke Egan, marine biologist and expedition leader Jamie Watts and Galápagos naturalist Leandro Vaca. The one-to-ten ratio comes from a June 2025 report on Silver Origin's five years in the islands. What a landing day involves is in what to expect on an expedition cruise.
Silversea publishes a 24-hour number, Emergency Travel Services on +1-855-278-7881, listed as open every day of the week.
On board, the safety page tells guests to use the ship's emergency number in the stateroom directory. The Miami office line is +1-800-722-9955; hours are not stated. Travellers planning evacuation cover for polar voyages can start with our guide to personal security for high-net-worth travellers.
Silversea holds 3.8 out of 5 on Cruise Critic from 1,614 reviews across its fleet and 2.3 on Tripadvisor from 11, weaker figures than its price suggests.
Cruise Critic's Silver Origin page has 13 reviews; the Silver Endeavour page did not load. Trustpilot refused our reader twice. The guide to review platforms explains why large cruise lines gather reviews on Cruise Critic.
Silversea suits travellers who want an all-inclusive ship with butler service, a year-round Galápagos voyage with Ecuadorian guides, and a 24-hour line if something goes wrong.
It suits less well a US buyer who wants named financial protection, or anyone who wants to see a fare before calling: the fares here come from a reseller. Solo travellers should read the best cruise lines for solo travellers, where Silversea scores 44 for a 25% supplement on selected voyages.
Silversea expedition fares exclude flights, so the traveller still chooses how to pay, how to reach the ship, where to stay and what to claim if a flight fails.
| Decision | What matters for a Silversea voyage | Where we cover it |
|---|---|---|
| Paying the deposit | With no protection named in the US contract, the card used is a buyer's main recourse on a USD 18,000 fare. | Best luxury travel credit cards; Amex Platinum vs Chase Sapphire Reserve |
| Reaching the ship | Galápagos voyages start in San Cristóbal via Guayaquil or Quito; Antarctic fly-cruises via Chile. | Best business class airlines; best first class airlines |
| Airport time | Long connections through Miami or Guayaquil are where a lounge pays for itself. | Credit cards with airport lounge access |
| A missed embarkation | A delayed flight from a UK or EU airport can carry fixed compensation of up to £520 or €600, but the ship will not wait. | AirHelp vs ClaimCompass vs Skycop vs Flightright |
| Nights either side | Gateway nights in Guayaquil, Lisbon or Copenhagen are usually in chain hotels where status brings breakfast and late checkout. | Hilton Diamond vs Marriott Titanium vs Hyatt Globalist |
| Choosing the region | The Galápagos sail all year; Svalbard in summer; Antarctica from November to March. | Best wildlife travel destinations; expedition destinations beyond Antarctica |
Silversea appears on nine Uncompromised Travel pages and holds a ranked position on three of them. Its positions on the two expedition indexes are far apart, 87 and 31, because one index rewards cabins and sailings on sale and the other published terms and disclosure.
| Page | Position | Note |
|---|---|---|
| Lindblad vs Silversea vs Seabourn vs Scenic Eclipse | No. 2, 87/100 | Most sailings on sale |
| Antarctica expedition operator index | No. 11 of 11, 31/100 | Marked down on disclosure |
| Antarctica fly-cruise vs Drake crossing | 58/100, below the ranked six | Fly-cruises via Puerto Williams |
| Best cruise lines for solo travellers | No. 7, 44/100 | 25% supplement on selected voyages |
| Best Galápagos cruise ships | Assessed, not ranked | Too little published to rank |
| Expedition cruise operator index | Assessed, not ranked | No fare published on its own site |
| Hotel brands at sea | Named | Compared on size and value |
| Antarctica luxury cruise planning guide | Named | Fly-cruises now staged from Puerto Williams |
| Expedition destinations beyond Antarctica | Named | A Galápagos operator |
The closest alternatives are Lindblad Expeditions for the Galápagos with published fares, Quark Expeditions for polar voyages with USTOA cover, Scenic for an all-inclusive ship, and Seabourn for the same style of ship.
| Company | Record score | How it differs |
|---|---|---|
| Lindblad Expeditions | 84 | Galápagos all year; fares and USTOA membership published |
| Quark Expeditions | 84 | Polar only; USTOA member; fares on its own pages |
| Scenic | 73 | All-inclusive ships with helicopters; terms not readable |
| Seabourn | 57 | Two expedition ships; no protection found |
Six things a buyer would want could not be found or verified for Silversea. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| Financial protection for US buyers | US contract, USTOA directory |
| An ATOL number for UK flight packages | UK booking conditions |
| Fares on its own voyage pages | Antarctica, Galápagos and ship pages |
| A flat US deposit percentage | US contract |
| A Monaco head office address | Contact page |
| Trustpilot figures | Trustpilot refused our reader |
Silversea changed its brand president, marked five years of Galápagos voyages and changed its fares and deposits between 2024 and 2026.
| When | What happened | Source |
|---|---|---|
| April 2024 | Bert Hernandez named brand president, succeeding Barbara Muckermann | PR Newswire |
| May 2024 | US cruise ticket contract reissued | US contract |
| 29 June 2025 | Silver Origin marks five years of Galápagos voyages | Cruise Industry News |
| 11 September 2025 | All-Inclusive Plus fares with a refundable deposit introduced; 25% deposit and 120-day balance in the UK and Australia | UK booking conditions |
Silversea is owned by Royal Caribbean Group, which lists it among its brands with Royal Caribbean and Celebrity Cruises. Bert Hernandez has been brand president since April 2024.
Silversea scores 67/100 on this site's company record rubric for its expedition voyages. It prints a 24-hour emergency number and names its expedition team, and Silver Origin sails the Galápagos all year with Ecuadorian guides. Its own pages show no fares, its US contract names no financial protection, and it holds 3.8 on Cruise Critic.
Expedition voyages read for this record cost from USD 13,200 per person for eight days in the Galápagos on Silver Origin to USD 20,750 for a seven-day Antarctic fly-cruise on Silver Endeavour, on fares listed by a reseller. Flights are extra.
Under the US contract, cancelling from 150 to 121 days before departure costs 15% of the price, 120 to 91 days 25%, 90 to 61 days 50%, 60 to 31 days 75%, and 100% inside 30 days.
Yes. Silversea's Emergency Travel Services line, +1-855-278-7881, is listed as open 24 hours, Monday to Sunday.
Silversea's US contract names no USTOA membership, seller of travel number or bond. UK bookings are with Silversea Cruises (UK) Ltd, an ABTA member, Y262X, whose conditions print no ATOL number.
Yes. Silver Origin, a 100-guest ship, has sailed the Galápagos all year from San Cristóbal since it entered service, with Ecuadorian national guides at one guide to ten guests.
All-Inclusive Plus is a fare Silversea introduced for bookings from 11 September 2025 with a fully refundable deposit, beside its All-Inclusive fare, whose deposit is non-refundable.
Canodros is the Ecuadorian Galápagos operator Silversea bought in 2012. It is still named as a co-operator on Silversea's US cruise ticket contract.
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Richard J. · Uncompromised Travel · written from Valencia · first published 25 September 2026 · facts verified 25 September 2026
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