Expeditions · Company records 2026
By Richard J. · written from ValenciaRecord score 59/100Verified 25 September 2026
HX scores 59/100 as a company record: the expedition line that split from Hurtigruten in February 2025 publishes fares from USD 6,154 with flights often included, prints a five-step cancellation scale and carries ATOL, ABTA and USTOA cover, but names none of its guides and holds 2.9 on Trustpilot. This record covers HX, formerly Hurtigruten Expeditions, not the Norwegian coastal voyages, which belong to a separate company, Hurtigruten Group. HX's own marketing still uses the coastal company's 1896 founding date; the record explains why it does not.
Verified 25 September 2026 · travelhx.com terms, ATOL page, FAQs, ship and voyage pages · HX press releases · USTOA · Trustpilot · Seatrade Cruise and Travel Agent Central
Is this your company? Correct a fact. HX Expeditions can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.
HX scores 59 out of 100: strong on published fares, terms and financial protection, held back by an unnamed expedition team, no 24-hour number and a weak review record. Its scores on the cruise indexes differ because they measure ships and voyages, where HX's 490-guest ships count against it in polar water; this record scores the company.
| Criterion | Points | Out of | Why |
|---|---|---|---|
| Planning depth | 14 | 25 | No expedition team member is named anywhere on its site; the team is described only as "hand-picked" (2 of 8). Chief executive Gebhard Rainer is named in trade press, with no destination experience stated (2 of 4). About 18 countries and territories across its voyages, from Antarctica and the Galápagos to Alaska, Svalbard and Jan Mayen (4 of 5). Voyage pages run day by day and name the ship, such as MS Roald Amundsen on Antarctica and South Georgia (5 of 5). HX has been a separate company since its split from Hurtigruten Group was completed in February 2025; the 1896 date in its marketing belongs to the coastal company (1 of 3). |
| On-the-ground cover | 8 | 20 | No 24-hour number: the US line, +1 (888) 568-9793, gives 10am to 12pm Pacific as the best time to call (0 of 7). In the Galápagos it says its expedition team "is comprised of local Galápagos experts", but it does not say its Galápagos ship, the 90-guest MS Santa Cruz II, is based there all year (3 of 8). Every voyage page read lists lectures and escorted landings by its Expedition Team among the inclusions (5 of 5). |
| Pricing transparency | 18 | 20 | Nine voyages with future departures priced per person on its own pages; a tenth, Grand Greenland, listed only 2026 departures that had already sailed, and several others show only a quote request (6 of 8). Inclusions listed with each fare, such as flights to Ushuaia, a hotel night and drinks (5 of 5). US dollars with departure months or dates (4 of 4). A 25% deposit, final payment 90 days out and a five-step cancellation scale (3 of 3). |
| Review evidence | 4 | 20 | Trustpilot 2.9 from 44 reviews, below the lowest band (0 of 12). No second platform could be read for HX alone: Cruise Critic's page under the Hurtigruten name shows 4.2 from 625, but whether it covers HX's expedition ships alone could not be confirmed, so it was not counted (0 of 4). Newest Trustpilot review within days of the read (4 of 4). |
| Financial protection | 15 | 15 | UK bookings are with HX Group Ltd as package organiser, under ATOL 12642 and ABTA Y6835, with non-flight packages bonded through ABTA (15 of 15). US bookings are with HX US Inc, a USTOA member with USD 1 million posted, and seller of travel numbers in California, Florida and Washington. |
| Total | 59 | 100 | Company record score, 25 September 2026. |
HX is open about money and quiet about people. Fares, inclusions, a dated cancellation scale and scheme numbers for both the UK and US are all on its pages; the names of the people who guide ashore, a number that answers at night and a review record that matches its size are not. Its marketing also borrows 130 years of history from a company it no longer belongs to.

The record holds 18 facts about HX, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 25 September 2026 unless its source says otherwise.
| Attribute | Value | Source · grade |
|---|---|---|
| Company (UK) | HX Group Ltd, company 14918176, 1st Floor, 210 Pentonville Road, London N1 9JY (map), organiser under the Package Travel Regulations 2018; the ATOL page also names HX Cruises Ltd | UK terms, 1 June 2026 · A; ATOL page · A |
| Company (US) | HX US Inc, Delaware company 3007248, trading as HX Americas Inc in Florida and HX Expeditions in Massachusetts | Americas terms, 1 June 2026 · A |
| Headquarters | London, where chief executive Gebhard Rainer is based since the split | Travel Agent Central · B |
| Owners | Arini Capital Management, Cyrus Capital Partners and Tresidor Investment Management; acquisition completed 12 February 2025 with about EUR 140 million of new funding | HX press release · A; Seatrade Cruise · B |
| Separation | A separate company from Hurtigruten Group, the Norwegian coastal operator, since 12 February 2025; USTOA lists the two separately | HX press release · A; USTOA · B |
| Heritage claim | Its ships page says "Since 1896, our ships have been a hallmark of the Norwegian coast"; that date belongs to Hurtigruten's coastal service | Ships · A |
| Leadership | Gebhard Rainer, chief executive; Cinzia Amadio, senior vice president of global marketing since 22 May 2026 | Travel Agent Central · B; HX news · A |
| Phone | US +1 (888) 568-9793, "Best time to call: 10am to 12pm PST"; no UK or Australian number found | FAQs · A |
| Medical | "Every ship has an English-speaking medical team with a doctor and at least one nurse, supported 24/7 by dedicated land-based experts" | Health and safety · A |
| Team | Not named; described as a "hand-picked Expedition Team"; in the Galápagos, "local Galápagos experts" | MS Roald Amundsen · A; Galápagos · A |
| Ships | MS Fram, 200 guests; MS Fridtjof Nansen and MS Roald Amundsen, 490 each; MS Spitsbergen, 150; MS Santa Cruz II, 90, in the Galápagos | Ships · A |
| Countries | About 18 countries and territories, from Antarctica, the Falklands and South Georgia to Alaska, Greenland, Svalbard, Jan Mayen and the Galápagos | Destinations and voyages · A |
| Sample prices | Nine voyages priced USD 6,154 to 20,899 per person; others show only a quote request | Voyage pages · A |
| Deposit and balance | 25% for departures to 31 March 2027, 15% in the US from 1 April 2027 (25% in the UK); balance 90 days before departure | Americas terms · A; UK terms · A |
| Cancellation | Departures to 31 March 2027: 90 days or more 25%; 60 to 89 days 40%; 28 to 59 days 70%; 14 to 27 days 90%; under 14 days 100% | Americas terms · A |
| Protection | UK: ATOL 12642 and ABTA Y6835; US: USTOA member since 2024 with USD 1 million posted; Washington 605569805, Florida ST45268, California 2161532-20 | ATOL page · A; Americas terms · A |
| Reviews | Trustpilot 2.9 from 44 (claimed); Cruise Critic's Hurtigruten page 4.2 from 625, not counted as its scope could not be confirmed | Trustpilot · B; Cruise Critic · B |
| Awards claimed | Travel Weekly Globes Best Expedition Cruise 2025 and 2026, British Travel Awards Gold for expedition voyages 2024 and 2025, and others; not checked at source | Awards · A |
HX is owned by an investor group of Arini Capital Management, Cyrus Capital Partners and Tresidor Investment Management, which completed its purchase on 12 February 2025, the day HX became a separate company from Hurtigruten Group.
The deal, first reported in November 2024, put about EUR 140 million of new funding into the expedition business and completed in February 2025. Chief executive Gebhard Rainer stayed on, based in a new London headquarters, while Hurtigruten Group kept the Norwegian coastal voyages under its own management in Oslo.
HX's marketing has not fully caught up: its ships page says "Since 1896", a Greenland page calls it "operating since 1896", and in May 2026 it launched an "1896 Cabin" for a 130th anniversary. Those dates belong to the coastal service. Our comparison of seven expedition lines still describes HX as Hurtigruten's expedition arm, a line this record corrects.
HX voyages read for this record cost from USD 6,154 per person for ten days on the Norwegian coast at Christmas to USD 20,899 for 23 days to Antarctica in spring. All prices were read on 25 September 2026 on HX's own voyage pages and are starting prices per person.
| Voyage | Region | Days | From, per person |
|---|---|---|---|
| Ultimate Norway at Christmas | Norway, 18 December 2027 | 10 | USD 6,154 |
| Alaska's Inside Passage | Alaska, May to July 2027 | 13 | USD 6,657 |
| Serene Greenland | Greenland, 17 September 2027 | 10 | USD 7,410 |
| Ultimate Norway: Arctic Expedition under the Northern Lights | Norway, 2026 to 2028 | 8 | USD 8,568 |
| Antarctica and South Georgia: Kingdoms of Ice and Wildlife | October to March | 19 | USD 8,830, flights from Buenos Aires included |
| Sublime Svalbard: From Hamburg | Norway and Svalbard, 3 May 2027 | 16 | USD 10,141 |
| Antarctica and Falklands | November 2026 to February 2029 | 16 | USD 10,840 |
| Arctic Islands Discovery | Svalbard, Jan Mayen, Greenland, Iceland, August 2028 | 14 | USD 11,389 |
| Life Returns: Springtime Expedition to Antarctica | Antarctica, 16 October 2026 | 23 | USD 20,899 |
Antarctic fares include economy flights between Buenos Aires and Ushuaia, a hotel night with breakfast, all drinks, an expedition jacket and Wi-Fi. HX's Antarctic fares are among the lowest published, as the fly-cruise vs Drake crossing index found, where HX ranks fourth. Ship size matters as much as price: see the expedition cruise operator index on how many guests can land at once.
HX takes a 25% deposit and the balance 90 days before departure, and from 90 days out a cancellation costs 25% of the fare, rising to 100% inside 14 days.
| When you cancel (departures to 31 March 2027) | What you pay |
|---|---|
| 90 days or more before departure | 25% |
| 60 to 89 days | 40% |
| 28 to 59 days | 70% |
| 14 to 27 days | 90% |
| Under 14 days | 100% |
For departures from 1 April 2027, US bookings take a 15% deposit and the scale runs 15%, 50%, 75% and 100%; UK bookings keep 25%. Four dated versions of the US terms were on the terms page at once; the current one dates from 1 June 2026. UK buyers are covered by ATOL 12642 and ABTA Y6835, and US buyers by USTOA membership, which USTOA lists separately from Hurtigruten's. How protection compares across polar lines is in the Antarctica operator index.
HX names none of its expedition staff: its pages describe a "hand-picked Expedition Team" that gives lectures and escorts landings, with no names, backgrounds or guest-to-guide ratio.
The exception is the Galápagos, where HX says its team "is comprised of local Galápagos experts", on the Galápagos page. Ships of 490 guests land in shifts where polar rules allow 100 ashore at once, which is why guide numbers matter; what a landing day involves is in what to expect on an expedition cruise.
HX publishes no 24-hour number: its US line, +1 (888) 568-9793, gives 10am to 12pm Pacific as the best time to call, and no UK number was found.
On board, every ship carries "an English-speaking medical team with a doctor and at least one nurse, supported 24/7 by dedicated land-based experts", according to the health and safety page; consultations and medicines are charged to the guest, and HX requires insurance. For evacuation cover on polar voyages, see our guide to personal security for high-net-worth travellers.
HX holds 2.9 out of 5 on Trustpilot from 44 reviews, the only review figure that belongs to HX alone.
Cruise Critic's Hurtigruten page shows 4.2 from 625 reviews under the Hurtigruten name; whether it covers HX's expedition ships alone, after the 2025 split, could not be confirmed, so this record does not count it. HX lists many awards on its awards page, including Travel Weekly Globes for 2025 and 2026; none was checked at the awarding body. The guide to review platforms explains why this matters.
HX suits travellers who want a published Antarctic fare that includes flights from Buenos Aires, a wide range of regions from Alaska to the Galápagos, and ATOL or USTOA protection.
It suits less well a traveller who wants a small landing group: two of its ships carry 490 guests. Solo travellers pay supplements of 25% to 70% depending on region, which is why HX scores 40 on our solo cruise index. For the difference between expedition ships and larger cruise ships, see expedition vs luxury cruise.
Many HX fares include the flight to the ship but not the international flight, so the traveller still chooses how to pay, how to reach the gateway, where to stay and what to claim if a flight fails.
| Decision | What matters for an HX voyage | Where we cover it |
|---|---|---|
| Paying the deposit | A 25% deposit on a USD 10,840 fare is about USD 2,710; the card used decides the purchase and travel cover that comes with it. | Best luxury travel credit cards; Amex Platinum vs Chase Sapphire Reserve |
| Reaching the gateway | Antarctic voyages start in Buenos Aires, Arctic ones in Oslo or Hamburg; the long-haul seat is the traveller's choice. | Best business class airlines; best first class airlines |
| Airport time | A connection through Buenos Aires or Oslo is where a lounge pays for itself. | Credit cards with airport lounge access |
| A missed embarkation | A delayed flight from a UK or EU airport can carry fixed compensation of up to £520 or €600, and ATOL covers flight-inclusive UK bookings. | AirHelp vs ClaimCompass vs Skycop vs Flightright |
| Nights either side | The included hotel night covers the night before; extra nights are the traveller's choice. | Hilton Diamond vs Marriott Titanium vs Hyatt Globalist |
| Choosing the region | Norway's northern lights run from autumn to spring; Svalbard and Greenland in summer. | Best places to see the northern lights; best Arctic expedition cruise lines |
HX appears on seven Uncompromised Travel pages and holds a ranked position on four of them.
| Page | Position | Note |
|---|---|---|
| Antarctica fly-cruise vs Drake crossing | No. 4, 61/100 | Lowest published Antarctic fare there |
| Lindblad vs Silversea vs Seabourn vs Scenic Eclipse | No. 7, 78/100 | Describes HX as Hurtigruten's arm; out of date |
| Antarctica expedition operator index | No. 8, 44/100 | Heaviest landing rotation |
| Best cruise lines for solo travellers | No. 10, 40/100 | Supplements of 25% to 70% |
| Expedition cruise operator index | Assessed, not ranked | Up to 490 guests in polar water |
| Best Arctic expedition cruise lines | Assessed, not ranked | MS Fram and MS Spitsbergen |
| Antarctica luxury cruise planning guide | Named | Among the expedition operators |
The closest alternatives are Quark Expeditions and Lindblad Expeditions for named guides and published terms, Atlas Ocean Voyages for smaller ships, and Aurora Expeditions for 130-guest polar voyages.
| Company | Record score | How it differs |
|---|---|---|
| Quark Expeditions | 84 | Named staff directory, 6:1 guides, USTOA member |
| Lindblad Expeditions | 84 | Named naturalists; Galápagos all year |
| Atlas Ocean Voyages | 56 | Ships under 200 guests; no protection published |
| Aurora Expeditions | 58 | 130 guests on polar voyages; Australian trust account |
Five things a buyer would want could not be found or verified for HX. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.
| Missing | Where we looked |
|---|---|
| Named expedition staff or a guide ratio | Ship pages, FAQs, site map |
| A 24-hour number, or any UK or Australian phone number | FAQs, general enquiries, contact pages |
| Which company holds ATOL 12642: HX Group Ltd or HX Cruises Ltd | ATOL page, UK terms |
| A review record for HX alone beyond Trustpilot | Cruise Critic, Tripadvisor |
| Ice class for its ships | Ship pages |
HX was sold to new investors and separated from Hurtigruten Group, lost its finance chief, named a new head of marketing and rewrote its terms between late 2024 and 2026.
| When | What happened | Source |
|---|---|---|
| 29 November 2024 | Investor group announces about EUR 140 million of funding to separate HX from Hurtigruten Group | Seatrade Cruise |
| 12 February 2025 | Acquisition completes; HX and Hurtigruten Group become separate companies | HX press release |
| 11 August 2025 | Chief financial and transformation officer James McArthur leaves | HX investors |
| 22 May 2026 | Cinzia Amadio appointed senior vice president of global marketing | HX news |
| 1 June 2026 | New general terms for the US and UK take effect | Terms |
| 15 September 2026 | 2028-29 season launched: 57 voyages in 14 destinations | HX news |
HX is owned by Arini Capital Management, Cyrus Capital Partners and Tresidor Investment Management, whose purchase completed on 12 February 2025. Gebhard Rainer is chief executive, based in London.
No. Since 12 February 2025 HX, formerly Hurtigruten Expeditions, has been a separate company from Hurtigruten Group, which runs the Norwegian coastal voyages. HX's marketing still uses Hurtigruten's 1896 founding date.
HX scores 59/100 on this site's company record rubric. It publishes fares, inclusions and a cancellation scale, and carries ATOL, ABTA and USTOA cover. It names none of its expedition staff, publishes no 24-hour number and holds 2.9 on Trustpilot from 44 reviews.
Voyages read for this record cost from USD 6,154 per person for ten days on the Norwegian coast at Christmas and USD 8,830 for 19 days to Antarctica and South Georgia with flights from Buenos Aires, up to USD 20,899 for 23 days in Antarctica.
For departures to 31 March 2027, cancelling 90 days or more before departure costs 25%, 60 to 89 days 40%, 28 to 59 days 70%, 14 to 27 days 90%, and under 14 days 100%.
HX takes a 25% deposit for departures to 31 March 2027. From 1 April 2027, US bookings take 15% and UK bookings 25%. The balance is due 90 days before departure.
Yes. UK bookings are with HX Group Ltd under ATOL 12642 and ABTA Y6835. US bookings are with HX US Inc, a USTOA member with USD 1 million posted, and seller of travel numbers in California, Florida and Washington.
Yes. HX says every ship has an English-speaking medical team with a doctor and at least one nurse, supported around the clock by land-based experts. Consultations and medicines are charged to the guest.
MS Fridtjof Nansen and MS Roald Amundsen carry 490 guests each, MS Fram 200, MS Spitsbergen 150 and MS Santa Cruz II, in the Galápagos, 90.
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Richard J. · Uncompromised Travel · written from Valencia · first published 25 September 2026 · facts verified 25 September 2026
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