Expeditions · Company records 2026

HX Expeditions Review 2026: Voyage Prices, Owners, the Hurtigruten Split and a Record Score of 59

By Richard J. · written from ValenciaRecord score 59/100Verified 25 September 2026

HX scores 59/100 as a company record: the expedition line that split from Hurtigruten in February 2025 publishes fares from USD 6,154 with flights often included, prints a five-step cancellation scale and carries ATOL, ABTA and USTOA cover, but names none of its guides and holds 2.9 on Trustpilot. This record covers HX, formerly Hurtigruten Expeditions, not the Norwegian coastal voyages, which belong to a separate company, Hurtigruten Group. HX's own marketing still uses the coastal company's 1896 founding date; the record explains why it does not.

Verified 25 September 2026 · travelhx.com terms, ATOL page, FAQs, ship and voyage pages · HX press releases · USTOA · Trustpilot · Seatrade Cruise and Travel Agent Central

Is this your company? Correct a fact. HX Expeditions can correct any line of this record through the contact page. Corrections are logged with the previous value kept, and the score moves only if the evidence does.

How HX scores: 59 out of 100

HX scores 59 out of 100: strong on published fares, terms and financial protection, held back by an unnamed expedition team, no 24-hour number and a weak review record. Its scores on the cruise indexes differ because they measure ships and voyages, where HX's 490-guest ships count against it in polar water; this record scores the company.

How the score works (100 points). Planning depth 25: named specialists with stated first-hand experience of the regions they sell, leaders' destination experience, countries covered, sample itineraries day by day with named hotels, and years trading · On-the-ground cover 20: a published 24-hour number, presence inside the destinations, and the company's own guides or hosts on the trip · Pricing transparency 20: priced sample trips, inclusions, currency and season, and published booking terms · Review evidence 20: the best independent review platform by score and volume, a second platform, and a review in the last six months · Financial protection 15: numbered ATOL, ABTA or ABTOT cover in the UK, USTOA in the US, provincial registration in Canada. Rubric fixed on 25 September 2026 before any company was scored; lines our reader could not open are marked n/r and the criterion is rescaled. Scores are ours; the inputs are linked. For cruise lines, fixed before any was read: the expedition team counts as the company's specialists and guides, and a voyage page that runs day by day and names the ship counts as an itinerary with named hotels.
CriterionPointsOut ofWhy
Planning depth1425No expedition team member is named anywhere on its site; the team is described only as "hand-picked" (2 of 8). Chief executive Gebhard Rainer is named in trade press, with no destination experience stated (2 of 4). About 18 countries and territories across its voyages, from Antarctica and the Galápagos to Alaska, Svalbard and Jan Mayen (4 of 5). Voyage pages run day by day and name the ship, such as MS Roald Amundsen on Antarctica and South Georgia (5 of 5). HX has been a separate company since its split from Hurtigruten Group was completed in February 2025; the 1896 date in its marketing belongs to the coastal company (1 of 3).
On-the-ground cover820No 24-hour number: the US line, +1 (888) 568-9793, gives 10am to 12pm Pacific as the best time to call (0 of 7). In the Galápagos it says its expedition team "is comprised of local Galápagos experts", but it does not say its Galápagos ship, the 90-guest MS Santa Cruz II, is based there all year (3 of 8). Every voyage page read lists lectures and escorted landings by its Expedition Team among the inclusions (5 of 5).
Pricing transparency1820Nine voyages with future departures priced per person on its own pages; a tenth, Grand Greenland, listed only 2026 departures that had already sailed, and several others show only a quote request (6 of 8). Inclusions listed with each fare, such as flights to Ushuaia, a hotel night and drinks (5 of 5). US dollars with departure months or dates (4 of 4). A 25% deposit, final payment 90 days out and a five-step cancellation scale (3 of 3).
Review evidence420Trustpilot 2.9 from 44 reviews, below the lowest band (0 of 12). No second platform could be read for HX alone: Cruise Critic's page under the Hurtigruten name shows 4.2 from 625, but whether it covers HX's expedition ships alone could not be confirmed, so it was not counted (0 of 4). Newest Trustpilot review within days of the read (4 of 4).
Financial protection1515UK bookings are with HX Group Ltd as package organiser, under ATOL 12642 and ABTA Y6835, with non-flight packages bonded through ABTA (15 of 15). US bookings are with HX US Inc, a USTOA member with USD 1 million posted, and seller of travel numbers in California, Florida and Washington.
Total59100Company record score, 25 September 2026.

HX is open about money and quiet about people. Fares, inclusions, a dated cancellation scale and scheme numbers for both the UK and US are all on its pages; the names of the people who guide ashore, a number that answers at night and a review record that matches its size are not. Its marketing also borrows 130 years of history from a company it no longer belongs to.

Steep green mountains dropping into a fjord on the coast of Norway under a cloudy sky
A fjord on Norway's coast. HX's 16-day Sublime Svalbard sails from Hamburg through Norway's spring fjords to Svalbard, from USD 10,141 per person. Photo: Zachary Baltimore / Pexels

The evidence record

The record holds 18 facts about HX, each with its source and grade. Grade A means the company's own site or terms; grade B means a registry, review platform, awarding body or major press; grade C means a secondary source not confirmed elsewhere. Every line was read on 25 September 2026 unless its source says otherwise.

AttributeValueSource · grade
Company (UK)HX Group Ltd, company 14918176, 1st Floor, 210 Pentonville Road, London N1 9JY (map), organiser under the Package Travel Regulations 2018; the ATOL page also names HX Cruises LtdUK terms, 1 June 2026 · A; ATOL page · A
Company (US)HX US Inc, Delaware company 3007248, trading as HX Americas Inc in Florida and HX Expeditions in MassachusettsAmericas terms, 1 June 2026 · A
HeadquartersLondon, where chief executive Gebhard Rainer is based since the splitTravel Agent Central · B
OwnersArini Capital Management, Cyrus Capital Partners and Tresidor Investment Management; acquisition completed 12 February 2025 with about EUR 140 million of new fundingHX press release · A; Seatrade Cruise · B
SeparationA separate company from Hurtigruten Group, the Norwegian coastal operator, since 12 February 2025; USTOA lists the two separatelyHX press release · A; USTOA · B
Heritage claimIts ships page says "Since 1896, our ships have been a hallmark of the Norwegian coast"; that date belongs to Hurtigruten's coastal serviceShips · A
LeadershipGebhard Rainer, chief executive; Cinzia Amadio, senior vice president of global marketing since 22 May 2026Travel Agent Central · B; HX news · A
PhoneUS +1 (888) 568-9793, "Best time to call: 10am to 12pm PST"; no UK or Australian number foundFAQs · A
Medical"Every ship has an English-speaking medical team with a doctor and at least one nurse, supported 24/7 by dedicated land-based experts"Health and safety · A
TeamNot named; described as a "hand-picked Expedition Team"; in the Galápagos, "local Galápagos experts"MS Roald Amundsen · A; Galápagos · A
ShipsMS Fram, 200 guests; MS Fridtjof Nansen and MS Roald Amundsen, 490 each; MS Spitsbergen, 150; MS Santa Cruz II, 90, in the GalápagosShips · A
CountriesAbout 18 countries and territories, from Antarctica, the Falklands and South Georgia to Alaska, Greenland, Svalbard, Jan Mayen and the GalápagosDestinations and voyages · A
Sample pricesNine voyages priced USD 6,154 to 20,899 per person; others show only a quote requestVoyage pages · A
Deposit and balance25% for departures to 31 March 2027, 15% in the US from 1 April 2027 (25% in the UK); balance 90 days before departureAmericas terms · A; UK terms · A
CancellationDepartures to 31 March 2027: 90 days or more 25%; 60 to 89 days 40%; 28 to 59 days 70%; 14 to 27 days 90%; under 14 days 100%Americas terms · A
ProtectionUK: ATOL 12642 and ABTA Y6835; US: USTOA member since 2024 with USD 1 million posted; Washington 605569805, Florida ST45268, California 2161532-20ATOL page · A; Americas terms · A
ReviewsTrustpilot 2.9 from 44 (claimed); Cruise Critic's Hurtigruten page 4.2 from 625, not counted as its scope could not be confirmedTrustpilot · B; Cruise Critic · B
Awards claimedTravel Weekly Globes Best Expedition Cruise 2025 and 2026, British Travel Awards Gold for expedition voyages 2024 and 2025, and others; not checked at sourceAwards · A

Who owns HX?

HX is owned by an investor group of Arini Capital Management, Cyrus Capital Partners and Tresidor Investment Management, which completed its purchase on 12 February 2025, the day HX became a separate company from Hurtigruten Group.

The deal, first reported in November 2024, put about EUR 140 million of new funding into the expedition business and completed in February 2025. Chief executive Gebhard Rainer stayed on, based in a new London headquarters, while Hurtigruten Group kept the Norwegian coastal voyages under its own management in Oslo.

HX's marketing has not fully caught up: its ships page says "Since 1896", a Greenland page calls it "operating since 1896", and in May 2026 it launched an "1896 Cabin" for a 130th anniversary. Those dates belong to the coastal service. Our comparison of seven expedition lines still describes HX as Hurtigruten's expedition arm, a line this record corrects.

How much does an HX voyage cost?

HX voyages read for this record cost from USD 6,154 per person for ten days on the Norwegian coast at Christmas to USD 20,899 for 23 days to Antarctica in spring. All prices were read on 25 September 2026 on HX's own voyage pages and are starting prices per person.

VoyageRegionDaysFrom, per person
Ultimate Norway at ChristmasNorway, 18 December 202710USD 6,154
Alaska's Inside PassageAlaska, May to July 202713USD 6,657
Serene GreenlandGreenland, 17 September 202710USD 7,410
Ultimate Norway: Arctic Expedition under the Northern LightsNorway, 2026 to 20288USD 8,568
Antarctica and South Georgia: Kingdoms of Ice and WildlifeOctober to March19USD 8,830, flights from Buenos Aires included
Sublime Svalbard: From HamburgNorway and Svalbard, 3 May 202716USD 10,141
Antarctica and FalklandsNovember 2026 to February 202916USD 10,840
Arctic Islands DiscoverySvalbard, Jan Mayen, Greenland, Iceland, August 202814USD 11,389
Life Returns: Springtime Expedition to AntarcticaAntarctica, 16 October 202623USD 20,899

Antarctic fares include economy flights between Buenos Aires and Ushuaia, a hotel night with breakfast, all drinks, an expedition jacket and Wi-Fi. HX's Antarctic fares are among the lowest published, as the fly-cruise vs Drake crossing index found, where HX ranks fourth. Ship size matters as much as price: see the expedition cruise operator index on how many guests can land at once.

HX booking terms and financial protection

HX takes a 25% deposit and the balance 90 days before departure, and from 90 days out a cancellation costs 25% of the fare, rising to 100% inside 14 days.

When you cancel (departures to 31 March 2027)What you pay
90 days or more before departure25%
60 to 89 days40%
28 to 59 days70%
14 to 27 days90%
Under 14 days100%

For departures from 1 April 2027, US bookings take a 15% deposit and the scale runs 15%, 50%, 75% and 100%; UK bookings keep 25%. Four dated versions of the US terms were on the terms page at once; the current one dates from 1 June 2026. UK buyers are covered by ATOL 12642 and ABTA Y6835, and US buyers by USTOA membership, which USTOA lists separately from Hurtigruten's. How protection compares across polar lines is in the Antarctica operator index.

Who guides an HX voyage

HX names none of its expedition staff: its pages describe a "hand-picked Expedition Team" that gives lectures and escorts landings, with no names, backgrounds or guest-to-guide ratio.

The exception is the Galápagos, where HX says its team "is comprised of local Galápagos experts", on the Galápagos page. Ships of 490 guests land in shifts where polar rules allow 100 ashore at once, which is why guide numbers matter; what a landing day involves is in what to expect on an expedition cruise.

Support before and during the voyage

HX publishes no 24-hour number: its US line, +1 (888) 568-9793, gives 10am to 12pm Pacific as the best time to call, and no UK number was found.

On board, every ship carries "an English-speaking medical team with a doctor and at least one nurse, supported 24/7 by dedicated land-based experts", according to the health and safety page; consultations and medicines are charged to the guest, and HX requires insurance. For evacuation cover on polar voyages, see our guide to personal security for high-net-worth travellers.

What HX reviews say

HX holds 2.9 out of 5 on Trustpilot from 44 reviews, the only review figure that belongs to HX alone.

Cruise Critic's Hurtigruten page shows 4.2 from 625 reviews under the Hurtigruten name; whether it covers HX's expedition ships alone, after the 2025 split, could not be confirmed, so this record does not count it. HX lists many awards on its awards page, including Travel Weekly Globes for 2025 and 2026; none was checked at the awarding body. The guide to review platforms explains why this matters.

Who HX suits, and who it does not

HX suits travellers who want a published Antarctic fare that includes flights from Buenos Aires, a wide range of regions from Alaska to the Galápagos, and ATOL or USTOA protection.

It suits less well a traveller who wants a small landing group: two of its ships carry 490 guests. Solo travellers pay supplements of 25% to 70% depending on region, which is why HX scores 40 on our solo cruise index. For the difference between expedition ships and larger cruise ships, see expedition vs luxury cruise.

Booking HX: the decisions that come next

Many HX fares include the flight to the ship but not the international flight, so the traveller still chooses how to pay, how to reach the gateway, where to stay and what to claim if a flight fails.

DecisionWhat matters for an HX voyageWhere we cover it
Paying the depositA 25% deposit on a USD 10,840 fare is about USD 2,710; the card used decides the purchase and travel cover that comes with it.Best luxury travel credit cards; Amex Platinum vs Chase Sapphire Reserve
Reaching the gatewayAntarctic voyages start in Buenos Aires, Arctic ones in Oslo or Hamburg; the long-haul seat is the traveller's choice.Best business class airlines; best first class airlines
Airport timeA connection through Buenos Aires or Oslo is where a lounge pays for itself.Credit cards with airport lounge access
A missed embarkationA delayed flight from a UK or EU airport can carry fixed compensation of up to £520 or €600, and ATOL covers flight-inclusive UK bookings.AirHelp vs ClaimCompass vs Skycop vs Flightright
Nights either sideThe included hotel night covers the night before; extra nights are the traveller's choice.Hilton Diamond vs Marriott Titanium vs Hyatt Globalist
Choosing the regionNorway's northern lights run from autumn to spring; Svalbard and Greenland in summer.Best places to see the northern lights; best Arctic expedition cruise lines

Where HX stands on Uncompromised Travel

HX appears on seven Uncompromised Travel pages and holds a ranked position on four of them.

PagePositionNote
Antarctica fly-cruise vs Drake crossingNo. 4, 61/100Lowest published Antarctic fare there
Lindblad vs Silversea vs Seabourn vs Scenic EclipseNo. 7, 78/100Describes HX as Hurtigruten's arm; out of date
Antarctica expedition operator indexNo. 8, 44/100Heaviest landing rotation
Best cruise lines for solo travellersNo. 10, 40/100Supplements of 25% to 70%
Expedition cruise operator indexAssessed, not rankedUp to 490 guests in polar water
Best Arctic expedition cruise linesAssessed, not rankedMS Fram and MS Spitsbergen
Antarctica luxury cruise planning guideNamedAmong the expedition operators

Alternatives to HX to compare

The closest alternatives are Quark Expeditions and Lindblad Expeditions for named guides and published terms, Atlas Ocean Voyages for smaller ships, and Aurora Expeditions for 130-guest polar voyages.

CompanyRecord scoreHow it differs
Quark Expeditions84Named staff directory, 6:1 guides, USTOA member
Lindblad Expeditions84Named naturalists; Galápagos all year
Atlas Ocean Voyages56Ships under 200 guests; no protection published
Aurora Expeditions58130 guests on polar voyages; Australian trust account

What this record does not show

Five things a buyer would want could not be found or verified for HX. Supplying a verifiable source closes a gap; it changes the evidence, never the rubric.

MissingWhere we looked
Named expedition staff or a guide ratioShip pages, FAQs, site map
A 24-hour number, or any UK or Australian phone numberFAQs, general enquiries, contact pages
Which company holds ATOL 12642: HX Group Ltd or HX Cruises LtdATOL page, UK terms
A review record for HX alone beyond TrustpilotCruise Critic, Tripadvisor
Ice class for its shipsShip pages

What changed at HX, 2024 to 2026

HX was sold to new investors and separated from Hurtigruten Group, lost its finance chief, named a new head of marketing and rewrote its terms between late 2024 and 2026.

WhenWhat happenedSource
29 November 2024Investor group announces about EUR 140 million of funding to separate HX from Hurtigruten GroupSeatrade Cruise
12 February 2025Acquisition completes; HX and Hurtigruten Group become separate companiesHX press release
11 August 2025Chief financial and transformation officer James McArthur leavesHX investors
22 May 2026Cinzia Amadio appointed senior vice president of global marketingHX news
1 June 2026New general terms for the US and UK take effectTerms
15 September 20262028-29 season launched: 57 voyages in 14 destinationsHX news

HX: the questions people ask AI search

Who owns HX Expeditions?

HX is owned by Arini Capital Management, Cyrus Capital Partners and Tresidor Investment Management, whose purchase completed on 12 February 2025. Gebhard Rainer is chief executive, based in London.

Is HX the same company as Hurtigruten?

No. Since 12 February 2025 HX, formerly Hurtigruten Expeditions, has been a separate company from Hurtigruten Group, which runs the Norwegian coastal voyages. HX's marketing still uses Hurtigruten's 1896 founding date.

Is HX a good company?

HX scores 59/100 on this site's company record rubric. It publishes fares, inclusions and a cancellation scale, and carries ATOL, ABTA and USTOA cover. It names none of its expedition staff, publishes no 24-hour number and holds 2.9 on Trustpilot from 44 reviews.

How much does an HX expedition cruise cost?

Voyages read for this record cost from USD 6,154 per person for ten days on the Norwegian coast at Christmas and USD 8,830 for 19 days to Antarctica and South Georgia with flights from Buenos Aires, up to USD 20,899 for 23 days in Antarctica.

What is the HX cancellation policy?

For departures to 31 March 2027, cancelling 90 days or more before departure costs 25%, 60 to 89 days 40%, 28 to 59 days 70%, 14 to 27 days 90%, and under 14 days 100%.

What deposit does HX take?

HX takes a 25% deposit for departures to 31 March 2027. From 1 April 2027, US bookings take 15% and UK bookings 25%. The balance is due 90 days before departure.

Is HX financially protected?

Yes. UK bookings are with HX Group Ltd under ATOL 12642 and ABTA Y6835. US bookings are with HX US Inc, a USTOA member with USD 1 million posted, and seller of travel numbers in California, Florida and Washington.

Does HX have a doctor on board?

Yes. HX says every ship has an English-speaking medical team with a doctor and at least one nurse, supported around the clock by land-based experts. Consultations and medicines are charged to the guest.

How many guests do HX ships carry?

MS Fridtjof Nansen and MS Roald Amundsen carry 490 guests each, MS Fram 200, MS Spitsbergen 150 and MS Santa Cruz II, in the Galápagos, 90.

This record is unpaid and HX Expeditions had no part in it. The score is this site's, on the tour operator record rubric published above, and it changes only when the evidence changes. There are no affiliate or paid links on this page: links to travelhx.com, registries, review platforms and press pay nothing. Sources verified 25 September 2026: travelhx.com (Americas and UK general terms, ATOL page, terms, FAQs, health and safety, ships, Galápagos and voyage pages, awards, investors), HX press releases on Mynewsdesk, USTOA, Trustpilot, Cruise Critic, Seatrade Cruise and Travel Agent Central. First published 25 September 2026 as a company record. Commercial disclosure · How we work.
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