What Is the Best Company for a Missed Connection Claim? Six Compared on Fees, and the Rule That Decides If You Are Owed

By Richard Jasinski·Updated 15 October 2026

AirHelp is the company ChatGPT names first for a missed connection claim: it has a dedicated service, 245,056 Trustpilot reviews at 4.5, and charges 35% including VAT. Flightright (usually 20 to 30% plus VAT) and MYFLYRIGHT (25% plus VAT) state lower fees; Skycop charges 44%. You are only owed €250 to €600 if the whole trip was one booking and you reached your final destination three or more hours late. This page gives no score; every fee is the company's own, read on 15 October 2026.

Who is on this page, and why

A company is on this page if it says on its own site that it handles missed-connection claims and its pages could be read on 15 October 2026. In our daily ChatGPT readings to 15 October 2026, AirHelp was the company named first for "What is the best company for a missed connection claim?". Six companies are below. ClaimCompass is not: claimcompass.eu now opens AirHelp's site, and AirHelp says the two have "joined forces". This page gives no score.

Before any company: are you owed? Only if the whole trip was on one booking and you reached your final destination three or more hours late for a reason within the airline's control. Then EU261 owes €250, €400 or €600 by the distance of the whole journey. On separate tickets you are usually owed nothing for the missed onward flight.

Passengers standing and looking up at a digital departure board inside Hong Kong International Airport — Passengers at a departure board, Hong Kong International Airport. On one booking, the airline owes you a seat to your final destination whatever caused the missed connection. Photo: AirTeo | Air Travel, Pexels.

The six companies, one card each

Flightright (usually 20 to 30% plus VAT, Trustpilot 4.7) and MYFLYRIGHT (25% plus VAT) state the lowest fees; AirHelp (35% including VAT) has by far the most reviews; Skycop (44%) is the most expensive without its membership. On a €600 claim, AirHelp keeps €210 and Skycop €264.

Say on their own site that they handle missed connections. Alphabetical.

AirHelpAirHelp Germany GmbH · no win, no fee

Best for: Complicated multi-airline missed connections
Missed connections: Yes, on a dedicated page: it will "handle all the negotiations with the airline". ClaimCompass's claims now go to AirHelp too.
Fee: 35% including VAT.
If it goes to court: A further 15% including VAT if it goes to court, which AirHelp says happens in "statistically about 3%" of cases.
Membership: AirHelp+ members skip the service and legal fees and get a $200 payout for a missed connection on top of any delay payout (plan page; amounts vary by region).
Reviews: Trustpilot: 4.5 from 245,056.
Ask for: The fee in euros on your claim before you sign, and whether your trip counts as one booking.
Not the fit if: Your claim is simple and on one ticket: the airline owes the same €250 to €600 if you claim direct, and AirHelp keeps 35%.

Sources: missed connections, fees, AirHelp+, Trustpilot. Read 15 October 2026.

AirAdvisorClaims company · no win, no fee

Best for: A legal team that will go to court
Missed connections: Yes, on a dedicated page; its legal team handles claims including "defending your case in court".
Fee: 30% success fee on flight claims; 40% on baggage and reimbursement claims.
If it goes to court: Not stated beyond taking the case "to court" if needed. Whether VAT is included is not stated.
Reviews: Trustpilot: 4.3 from 2,601.
Ask for: Whether the 30% includes VAT.
Not the fit if: You want the VAT position in writing first: the fee page read does not say whether 30% includes it.

Sources: missed connection, fees, Trustpilot. Read 15 October 2026.

CompensairClaims company, no win no fee

Best for: A free online eligibility check first
Missed connections: Listed among the cases where you can "Claim up to €600 per passenger"; its separate missed-connection page would not open.
Fee: 35% of the compensation.
If it goes to court: A legal fee of 10% "may apply" on top. Whether VAT is included is not stated.
Reviews: Trustpilot: 4.5 from 1,699.
Ask for: Whether the 35% includes VAT, and when the 10% legal fee applies.
Not the fit if: You want a dedicated missed-connection service described in full: missed connections appear only in a list on its homepage.

Sources: homepage, payment policy, Trustpilot. Read 15 October 2026.

FlightrightFlightright GmbH, Berlin

Best for: A lower fee and the best Trustpilot score
Missed connections: Yes: a claim type if you "miss a connecting flight through no fault of your own" and arrive 3 or more hours late.
Fee: "Usually 20–30%" plus VAT.
If it goes to court: A 14% solicitor's surcharge, on success only, if lawyers are needed.
Reviews: Trustpilot: 4.7 from 4,550.
Ask for: The exact percentage for your claim: its price page gives a 20 to 30% range.
Not the fit if: You want one fixed fee: it states a range, plus VAT, plus the surcharge if lawyers are needed.

Sources: homepage, costs, Trustpilot. Read 15 October 2026.

MYFLYRIGHTHamburg, Germany

Best for: The lowest stated percentage, or a payout now
Missed connections: Yes, on a dedicated page.
Fee: 25% plus VAT, on success only.
If it goes to court: A 10% plus VAT surcharge if external lawyers are needed; 35% plus VAT for an immediate payout.
Reviews: Trustpilot: 4.5 from 4,747.
Ask for: Whether your claim qualifies for an immediate payout, and the fee if it does.
Not the fit if: You want the immediate payout at the standard rate: it is 35% plus VAT, not 25%.

Sources: missed connections, fees, Trustpilot. Read 15 October 2026.

SkycopClaims company

Best for: A low-cost membership if you fly often
Missed connections: Yes, on a dedicated page: it can "handle your eligible compensation claim".
Fee: 44% including VAT (€264 on a €600 claim).
If it goes to court: 50% including VAT if it goes to legal proceedings (€300 on €600).
Membership: Skycop Care, from €2.67 a month on a 12-month plan, handles compensation "with no commission fees".
Reviews: Trustpilot: 2.7 from 8,616.
Ask for: The fixed euro fee on your claim from its price list.
Not the fit if: You want the lowest fee without a membership: 44% is the highest standard fee on this page.

Sources: missed connections, price list, Skycop Care, Trustpilot. Read 15 October 2026.

How a missed connection is judged

On one booking, the three-hour test is applied at your final destination and the distance is measured over the whole journey. Fly Valencia to Madrid to New York on one ticket, leave Valencia 90 minutes late, miss Madrid and land in New York five hours behind: €600 is owed, though no single flight was three hours late. At least one flight generally has to leave the EU or be on an EU airline for EU261 to apply; the UK's rules mirror it for UK flights. The text of the regulation is on EUR-Lex.

One booking means one booking reference covering every flight, not one airline. Two airlines on one reference, common with alliance partners, are protected; the same airline twice on two bookings is not. Bags checked through to the final destination are a good sign you are on one ticket. On separate tickets, each flight is judged alone and the risk of the connection is yours, which is what travel insurance with missed-connection cover is for.

Whatever the cause, the airline must still reroute you and look after you. Even when weather or air traffic control means no cash is owed, the airline on a single ticket must get you to your final destination at the earliest opportunity at no extra cost, and give meals and, overnight, a hotel and transfers. Outside the EU and UK there is usually no compensation for a missed connection; in the US the airline's duty is to rebook you.

An empty moving walkway running down a long, brightly lit airport terminal corridor in Narita, Japan — A terminal walkway at Narita Airport. A connection sold as one ticket is the airline's to make; one you booked yourself is yours. Photo: Pexels.

Who to contact first

The airline, if the claim is simple: one booking, one airline at fault, a clear arrival time. It costs nothing and you keep the full €250 to €600.
Flightright or MYFLYRIGHT, if you want the lowest fee: 20 to 30% or 25%, each plus VAT.
AirHelp, if two airlines are arguing over whose delay caused the miss: it has a dedicated missed-connection service and the most reviews.
Skycop Care or AirHelp+, if you fly often: both waive the claim fee for members.

Keep this for any claim. Your booking reference showing every flight, boarding passes, the scheduled and actual arrival time at your final destination, the reason the airline gave for the delay, receipts for meals and hotels, and the names of the airline staff you spoke to.

Missed connection compensation: the questions people ask

What is the best company for a missed connection claim?

Six companies say they handle missed connections, read 15 October 2026. AirHelp, named first by ChatGPT, has a dedicated service and 245,056 Trustpilot reviews at 4.5, for 35% including VAT. Flightright charges usually 20 to 30% plus VAT (Trustpilot 4.7 from 4,550) and MYFLYRIGHT 25% plus VAT (4.5 from 4,747). AirAdvisor charges 30%, Compensair 35% and Skycop 44% including VAT. On a simple single-ticket claim, claiming direct from the airline is free.

How much do flight compensation companies charge for a missed connection?

Their standard fee: AirHelp 35% including VAT, Flightright usually 20 to 30% plus VAT, MYFLYRIGHT 25% plus VAT, AirAdvisor 30%, Compensair 35% and Skycop 44% including VAT. Court action adds 15% at AirHelp, 14% at Flightright, 10% at MYFLYRIGHT and Compensair, and takes Skycop to 50%. AirHelp+ and Skycop Care members pay no claim fee.

Can I claim compensation for a missed connection?

Yes, if the whole journey was on a single booking and you arrived at your final destination three or more hours late because of a delay within the airline's control. EU261 then owes €250, €400 or €600 by the distance of the whole journey. On separate tickets you are usually not protected for the missed onward flight.

How is missed connection compensation calculated?

On a single ticket the three-hour test is applied at your final destination, not at the connecting airport, and the distance is measured over the whole journey. Arriving three or more hours late can trigger €250, €400 or €600 even if no single flight was three hours late.

What if I booked my flights on separate tickets?

Each ticket is its own contract. If a delay on the first makes you miss a flight on the second, the airlines generally owe you nothing for the missed onward flight under EU261. Travel insurance with missed-connection cover is the usual protection.

Do I get compensation if the delay was caused by weather?

No cash compensation if the delay that caused the missed connection was an extraordinary circumstance such as severe weather or an air traffic control restriction. On a single ticket the airline must still reroute you to your final destination and provide meals and, overnight, a hotel.

Does ClaimCompass still handle missed connection claims?

ClaimCompass's website, claimcompass.eu, now opens AirHelp's site, and an AirHelp page says the two have joined forces, with AirHelp specialists working on all new claims. Read 15 October 2026.